ARMAREX Reviews 

Ordered a bag for my daughter, really easy to use website and arrived in great packaging and very quick, thank you

Great item! Purchased for a Christmas gift and was really impressed with the quality. Good delivery time and overall great experience!

Extremely happy with the quality of my items. I also bought a gift and the recipient told me they loved the gift. Will be buying from here again. Thank you!

The product photos on the website vary significantly in color, even for the same model in the same color option. The actual product differs even more from the online images. Please note that the Tri-Sling Bag in Optic Blue looks very different in real life and is far from the blue shade shown in the (presumably edited) photos on the website.

This has been an unacceptable experience from start to finish.

My order(tri-sling bag) ended up being sent to Turkey because the address saved in the brand’s system was incorrect. This was not a carrier issue or a “small mistake” — it was a basic failure in address handling / order processing that should never happen with a professional company.

After that, the situation became even worse: the tracking shows confusing updates, including a “Delivered – Turkey” status, yet the parcel was not delivered to me, and the tracking history also shows activity in the UK (e.g., New Malden DO), which strongly suggests the parcel was returned or rerouted. Throughout all of this, there was no clear communication, no proper explanation, and no accountability.

A customer should not have to play detective to find out where their paid order is. If your system stores addresses incorrectly and your tracking is unreliable, then your international shipping process is simply not fit for purpose.

I have completely lost trust in this brand. Until you fix your systems and take responsibility when things go wrong, I cannot recommend ordering — especially for international deliveries.

Unacceptable.

Good product and shipping fast to Canada

the branding and the product are great, the delivery is quite long

bought the white sling bag from this store about a year or so ago and i've been using it for school ever since :-) love it so much ^^

You can't return items and will ignore your messages

The backpack I ordered is amazing quality and the customer service helped me to change my delivery address when I made a mistake when filling the order. Great product!

Such a great bag. I’ve used it for just over a year now and it’s infallible. Great company, great design.

I bought the sling bag, it's high quality materials, and the zip is strong. Good customer service too. Delivered all the way to N.Z.

Love the bag, has even more space inside than i thought and it's quite practical. The only thing id maybe change or add would be some elastic bands or sth on the straps so you can secure them if you adjust the main strap so it doesn't just hang around like a tentacle in the front. It'd make it look cleaner if you know what I mean.

Great experience, good product and delivery times were accurate, would buy again. 5 stars.

I recently ordered their iconic sling bag- delivered quickly with brilliant communication from Armarex updates and so on-and the bag is amazing- I have had so many people asking me about it, I will now have to buy it in the other colour I have my eye on 😄. Also really need the utility shell jacket oh no wish I hadn’t discovered this brand going to hurt my wallet!

Horrible customer service that continues to actively ignore your emails towards them about a missing product. Do not count on this company to reply to you on time. They also apparently operate on a no-refunds policy which is against UK law.

The story begins when i ordered Tri-Sling Bag from Armarex. There is nothing pleasant about the expreience i had.

To start with Customer Service - they basically do not have it at all. Do not try to even contact them, this is worthless. I was promised to get an update on my order by the end of the week, but today is Wednesday evening and I have no response whatsoever. They reply so slow, and or they just do not reply at all. I have sent like 3-4 messages by now and still no response.

I have been waiting for over 3 weeks to get my bag(which I still do not have) from UK to Europe. The tracking last updated on 2nd of September(today is 17th of September). Somehow, the package was in Malaysia(package destination is Estonia), which is crazy! I contacted them and they promised to resolve this issue or send me a new bag if my package was lost, but I am still waiting with no updates or information about my order.

This is the most rude and unpleasant expreience ever! If I could, I would give this review 0 stars! Do not buy from them if you are extreamly lucky to get your package.

I pre-ordered a Tri-Sling bag from Armarex which was shipped over a week later than the stated date on the website.

Despite the product being of generally great design and quality, it unfortunately did not fit me well and was not as adjustable as I hoped.

I emailed Armarex (on two separate customer service emails addresses managed by them) multiple times asking for information on the returns process, but they did not acknowledge nor respond to any of my emails, and it seems they were likely avoiding this intentionally.

It states on the Armarex website that they operate a no refunds policy for online purchases in the UK (only faulty items allowed), which is incorrect and illegal to state, as retailers in the UK must provide no-questions-asked refunds for online purchases according to the Consumer Contracts Regulations 2013.

After about a week of no responses, the only way to resolve the issue was by requesting a chargeback via my credit card provider, which was successfully granted.

I strongly discourage you from purchasing any items from Armarex if you think you will require any customer service at any point, because it is non-existent.

Item broker very quickly - customer support don't reply

I purchased the tri-sling bag, and I must say that it is the nicest bag I've owned. The design is great and the materials feel premium. It has been worth the wait, and I am most satisfied as a customer.