Armedangels Reviews 

I ordered a pair of jeans at the beginning of the month. More than two weeks later, they still haven't been shipped and the two emails I have sent haven't been responded to either.

I tried to call but was on hold the entire time and never got to talk to anyone. I basically paid for nothing and the company isn't taking accountability at all. I would like my item or a refund.

Pretty bad. A UK order never delivered. Customer care inexistent and after a month I have not been refund. Avoid, avoid.

My order stayed stuck in processing for a month, never actually shipped and then got cancelled without informing me.
I was not refunded the shipping despite the order never shipping at all!

Customer service took 2 weeks to reply a misinformed "sorry your order got returned by the parcel service" message (again, the order NEVER SHIPPED). The exact words were: "I just have the same tracking information as you. So I don´t know the specific reason why the delivery was not successful." What tracking info? I never received a tracking number or notification that the order had shipped at all! Then they insinuated that my address could be wrong, shifting the blame onto me - and again, even at this point, no tracking number or evidence of shipping!

For a company that prides itself in being ethical, it's clear that their customer service reps have more work than they can take on. That, or the company simply does not care about customer service...

Extremely disappointing! From now on I will order sustainable clothing elsewere and I will make sure everyone knows about this awful experience with Armedangels.

Edit: the reply below is also wrong - I insist, I did NOT receive a tracking number OR SHIPPING CONFIRMATION (therefore making it impossible to know whether my order had shipped in the first place). If ARMEDANGELS can prove they sent me this information, I encourage them to do so. You can't expect people to collect an order that hasn't been shipped yet!

I was happy about a pair of Armedangels black detox denim jeans ‚DYLAAN DRY
BLACK‘ till I washed them for the first time as specified on the label (with eco detergent etc.).

From dark black the colour has faded in patches & stripes/lines to a dirty grey - they look ruined visually (the material in itself seems okay). Nothing I‘d expect for that price!

Makes no sense to buy eco fashion if it doesn’t survive the first wash & needs to be hand-dyed (black) again.
Too many promises - not satisfying. unfortunately.

Gut beratet.

Please consider improving the website, I couldn't edit the shipping address at all on mobile (Brave browser), not a single button in the pages was working properly (edit address, size guide). Result: I couldn't change the address and had to interrupt the purchase, but PayPal express already charged my credit card! Such an annoying process.

Lovely Products and good delivery and return conditions. Love the fact that they are sustainably produced and the range is beautiful and up-to-date.

Most recent update: My package is now stuck in LAX for 15 days. It has been 2.5 months since I paid up $200+ for your merchandise, and I have nothing to show for it. Unacceptable customer experience. Avoid!

Original post:
Super scammy. Placed one order on December 28, supposedly held up in shipping. It was canceled in January, I still have not received a credit. Placed a second order, which they claimed did not go through, but my credit card was charged anyway. Terrible customer service, and dishonest sales practices.

I do like the sustainability aspect of the brand I think the styles are great.

A lot of the pieces don’t feel very well made though. The yoga pants are way too thin - everything can be seen through them: underwear and every bump.
Also the sizes are not inclusive at all (bigger girls would also like to wear sustainable jeans) and their sizing is off. I order some things in XL and they are way too big on me and other things in the same size are way too tight. It doesn’t make sense. Even when I go by their sizing chart, I don’t end up getting things that fit me.

As a bigger girl who really wants to rely on sizing, I would suggest others like me to look for other sustainable brands that are size inclusive and their sizing is more consistent.

I really like Armed Angles. Nice fashion, sustainable and a very pleasant look&feel of the webshop. Also, customer support is fast, friendly and to the point. Just the way they need to be!

First, I want to say that I love the philosophy of the brand. And that I have ordered from armedangels a few times in the past, so this review is not just based on a one time experience. The quality of their jeans is great, I wear them almost daily and I love them. However, the sizing is awful. Even when ordering the same style, same size just different colours, there is a noticeable difference. One pair will fit me even after a big lunch while I can't even pull another over my bum. Also the leg length varies up to one inch. Again, those are the same style and size! Furthermore I have ordered other clothing items as well and very often at least one of the seams came loose after a wash or two. And yes, I do follow the instructions. I usually don't mind mending my clothes to be able to wear them for a bit longer, but if I spend 120€ on a pair of trousers, I expect them to last longer than a month before they need fixing.

Again, love the philosophy but have mixed feelings about sizing and quality.

Good quality clothing, sustainable and transparant company Super kind helpdesk people, and excellent service.

Nice clothes; fair wear and great client service.

£110 UK customs charge for clothes worth less than £300. The company should have made that clear on their website / flag with big red letters before payment when order placed from UK. The whole process of getting a refund from the company takes more than a month. Incredibly poor.

Bought a pair of jeans last Nov (2021); after light wear (no more than twice per week on average and a rather gentle sedentary lifestyle ie not mountain-climbing or anything!) by early March 2022 they had ripped at the knee, and started to fray at the hems. I patched the jeans and continued to wear them, albeit not often. I did not wear them at all from mind-March until the end of August.

Now (as of Sept 1st), one of the belt loops near the hip area ripped as I put the jeans on this morning, and the tear extended along to the hip so there is a hole in the side of my jeans!

These are honestly the most poorly-made jeans I have ever worn, they are so soft and just bag out of shape really fast. I think it is because they are not 98-100% cotton, obviously the stretch/poly content makes for less durable jeans.

To add insult to injury, this is supposedly "ethical" clothing! It doesn't seem very ethical to me to have to throw away a pair of expensive jeans after less than a year's worth of wear. I have to be honest, I have been really put off buying "ethical" clothing because of this experience. I now definitely try to avoid brands such as Armed Angels and any others that similarly smack of "greenwashing", and would opt for totally "unethical" clothing anytime as I have never had such problems with jeans in my life until this item!

Very friendly and helpfull personel. Would definately shop here again!

The products are great, obviously! And client service is the best I experience online! Thank you

The website is userfriendly, the ordering proces went smooth and I am very happy with the ecofriendly dress that I bought.

My shirts arrived quickly, are comfy and look great – all in all happy.

The thought is great but I followed the washing instructions and still it became so small that I can't wear it anymore. I hope my 3 year old niece can fit in it. For how long I could wear it (1x), my shirt was too expensive