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See what reviewers are saying

Rated 1 out of 5 stars

Complete scam artists. Paid for a mystery pallet and recieved a packet worth nothing. Offered a 10% refund. They are ripping people off. Have reported to authorities and emailed many media platforms... See more

Rated 1 out of 5 stars

Our sink took months to be delivered, it was so late that it missed the deadline we had with the plumber, so we had to buy another sink instead. Once the Aromadonna sink finally arrived, I organised a... See more

Rated 4 out of 5 stars

Hi despite everyones reviews we have had a nice experience with this company. We did not get the product we ordered however after exchanging some email the company did contact me and DID REFUND m... See more

Company replied

Rated 1 out of 5 stars

Order #6516 dispatch/delivery time exceeded Hi, I have ordered a Devanti 4L airfryer on 12 December but haven't received any update of dispatch nor any tracking number. I have tried to contact aro... See more

Company replied

Company details

  1. Flavours, fragrances and aroma Supplier

Written by the company

Australia's Premier Online Perfume, Cologne, & Miscellaneous Store.


Contact info

1.8

Poor

TrustScore 2 out of 5

134 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible service

I purchased a fan from these people, the website said that stock was available so I arranged the bank deposit. After the purchase I got a message to say there was no stock and I could get something else or a refund. I opted for the refund and was told the refund would take 2 to 5 business days. It is now over 3 weeks later and no refund has been received and there has been zero reply to my weekly emails. TERRIBLE SERVICE do not buy from these people.

27 January 2022
Unprompted review
https://aromadonna.com/ logo

Reply from https://aromadonna.com/

Hi Brad,

We are dealing with volatile stock levels at this time.

However, you are certainly entitled to a refund if you have not received your order, please reach out, following the guidelines on our contact page, and we will be more than happy to help you.

Thank you.

Rated 1 out of 5 stars

This company should be de-registered

This company should be de-registered. My order number #5763 placed on November 15 2021 $636.00 for Outdoor furniture has not been fulfilled. I have phoned and emailed but no response. Currently have fraud action through my bank. This is beyond belief. Scamming filth.

24 January 2022
Unprompted review
https://aromadonna.com/ logo

Reply from https://aromadonna.com/

Hi Janine!

We are very sorry to hear about this.

Please get in touch via the contact form on our website and we will get back to you as soon as possible.

Rated 1 out of 5 stars

SCAM web

SCAM web, everyone have the same issue. Ordered-paid-no stock- no refund.

20 January 2022
Unprompted review
https://aromadonna.com/ logo

Reply from https://aromadonna.com/

Hi Nguyen!

95% of our orders are shipped on time, due to volatility in the market, many companies, such as ours, are unable to fulfil some items at the time of shipment, we are attempting to maintain accurate stock counts in order to reduce shipment issues.

If you require assistance on an order, please reach out via the contact form on our website.

Thank you!

Rated 1 out of 5 stars

Scam Company-DO not deal with Aromadonna

Scam Company- do not order from them! Only accept bank transfer. That should have been warning sign. Ordered Inflatable Santa on 10 December 2020. Order was successfully cancelled. Rcd couple of emails & text msg advising refund approved & paid. Paid where? Not in my account. Then asked to provide account details & NO further response! Their phone no says "mailbox is full"! No way to contact them. Google needs to shut them down!

19 January 2022
Unprompted review
https://aromadonna.com/ logo

Reply from https://aromadonna.com/

Hi Joyce!

We are not a scam, and we have many payment methods, as well as bank transfers.

If you require further assistance, please reach out via the contact form on our website.

Thank you!

Rated 1 out of 5 stars

#6856 Order never arrived no updates…

#6856 Order never arrived no updates about the delivery.no phone number.tottaly scam

6 January 2022
Unprompted review
https://aromadonna.com/ logo

Reply from https://aromadonna.com/

Hi Garry!

Please get in touch via our website contact form and we will absolutely assist you further.

Thank you!

Rated 1 out of 5 stars

Steer Clear

Still waiting for some correspondence in relation to my order #6183 that was placed late November, you have not communicated since 13th Dec when you said it was shipped, 3 weeks later still nothing I want my money back now and I have requested this several times.

So what is it a refund or has it been shipped, you sent my wife a shipping notification and a tracking number 4 days ago mind you it has not updated, so please excuse me if I don't believe a word that you are saying it been almost 2 months since we ordered the goods and we have seen nothing and you have our money absolutely a shambles you should not be allowed to run a business hopefully all the complaints to the ACCC and AFP bear weight and you get shut down, if you cannot supply items as you have no stock you should not be taking peoples hard earned money its absolutely FUBAR.

So what is happening are you refunding our money have not seen anything as yet and zero correspondence 18/1/22

3 January 2022
Unprompted review
https://aromadonna.com/ logo

Reply from https://aromadonna.com/

Hi Gordon!

If your order was not able to be shipped, we will certainly assist you with a refund.

Please note our average email response time is 2 business days.

Thank you!

Rated 5 out of 5 stars

Fast shipping

Fast shipping, great price for the value. I will return for additional perfumes!

23 December 2021
https://aromadonna.com/ logo

Reply from https://aromadonna.com/

Hi Robyn!

We look forward to serving you again :)

Rated 1 out of 5 stars

Order #6516 dispatch/delivery time…

Order #6516 dispatch/delivery time exceeded
Hi,
I have ordered a Devanti 4L airfryer on 12 December but haven't received any update of dispatch nor any tracking number. I have tried to contact aromadonna by email/contact form/phone but nothing worked and nobody replied, I am asking not much but just either send me the product or refund my money. Kindly do not scam people. I was also disappointed by reading reviews on the other websites about them, although their own website has exceptional reviews, don't know if they r fake

22 December 2021
Unprompted review
https://aromadonna.com/ logo

Reply from https://aromadonna.com/

Hi Maria!

Whilst some inventory items have been volatile, we will ensure you either receive your order or a refund.

To assist us further, can you kindly reach out via our contact page?

Thank you!

Rated 1 out of 5 stars

Horrible service

Horrible service! I didn’t received my order and no refund! Be careful when you buy from this website!

22 December 2021
https://aromadonna.com/ logo

Reply from https://aromadonna.com/

Hi Elina!

Please reach out via our contact page so we can assist you further.

Thank you!

Rated 1 out of 5 stars

I purchased a cooktop for $226 in…

I purchased a cooktop for $226 in September 21 , never received the item , have never received a refund, they won’t answer the contact number , won’t answer emails.. this is so unfair

21 December 2021
Unprompted review
https://aromadonna.com/ logo

Reply from https://aromadonna.com/

Hi Sandra!

All emails are typically responded to within 2 business days, we will certainly be working to assist you with any order related queries.

Thank you!

Rated 1 out of 5 stars

Not Ok!

By the reviews I am not the only one waiting on a reply... or the item I purchased. I ordered something over a week ago for a Christmas gift and I haven't received any info that it's even been sent. I've emailed requesting an update and still nothing. I've now emailed wanting a refund as I'll need to buy something elsewhere in time for the day. If you see my review my order number is 6472 and I'd appreciate just the full refund please. I understand it's a busy time of year but when you say it'll be shipped in 2-5 business days people are trusting that info.

20 December 2021
Unprompted review
https://aromadonna.com/ logo

Reply from https://aromadonna.com/

Hi Tamara!

We will certainly assist you with your concerns.

Please note that our average response time is 2 business days, and we hope to have this resolved for you soon.

Thank you!

Rated 1 out of 5 stars

Company has no Christmas stocks but…

Company has no Christmas stocks but only putting there to scam buyers. Phone number doesn’t ring and only for messages!!! Takes 1-2 weeks to reply your emails. Basically holding your money and not sending the product. Zoe who will contact you via SMS is there to assist with the scam. Don’t order from this place.

20 December 2021
Unprompted review
https://aromadonna.com/ logo

Reply from https://aromadonna.com/

Hi!

Thank you for getting in touch.

Whilst our inventory levels are volatile due to the way of the world, we are working to ensure all orders are either fulfilled or refunded.

If you have an existing order enquiry, please reach out via our contact page, and we will usually respond within 2 business days.

Thank you!

Rated 1 out of 5 stars

Not shipping my order

Placed my order number 6564 a week ago and have not received any shipping info have requested shipping details or a refund and have gotten ghosted, no reply.

18 December 2021
Unprompted review
https://aromadonna.com/ logo

Reply from https://aromadonna.com/

Hi Rose!

Please get in touch via our contact page, and we will respond usually within 2 business days.

Thank you!

Rated 1 out of 5 stars

Guys please let me know what’s…

Guys please let me know what’s happening with my order #6559.
I haven’t received any shipping info or response to my email.

17 December 2021
Unprompted review
https://aromadonna.com/ logo

Reply from https://aromadonna.com/

Hi Ainur!

Please get in touch via our contact page, and we will respond usually within 2 business days.

Thank you!

Rated 5 out of 5 stars

Thanks sooo much its all I thought it…

Thanks sooo much its all I thought it will be, you guys are Awesome. I love my Bond 9

14 December 2021
https://aromadonna.com/ logo

Reply from https://aromadonna.com/

Hi Cynthia!

Thank you for all of the orders you have placed with us over time, we really appreciate your support and feedback.

Rated 1 out of 5 stars

Not delivered. No refund. No response.

Order 5291, no shipping information received after a month. Asked for a refund. No refund received after another month. No response from any queries for over two weeks now.

I did send an email via the website and also have not received a response.

13 December 2021
Unprompted review
https://aromadonna.com/ logo

Reply from https://aromadonna.com/

Hi Jeremy!

We are very sorry to hear this.

We do respond within 2 business days, and it's certainly out of character if we have not responded for 2 weeks.

Can you please send us an email via our website contact page? Just in case you are manually emailing us and we are not seeing those emails.

Thank you.

Rated 1 out of 5 stars

I am still waiting for a refund for…

I am still waiting for a refund for order 5545 after 10 business days of requesting for a refund. The product never arrived and upon following up on its whereabouts I was told that it had been placed on back order despite the website saying it was available. I have since requested for a refund and followed up multiple times about the refund but am yet to receive it. Could you please process my refund as soon as possible. This has dragged on for a month! Unfortunately this does make the whole thing seem like a scam.

30 November 2021
Unprompted review
https://aromadonna.com/ logo

Reply from https://aromadonna.com/

Hi Emily!

We are so sorry for your poor experience.

It appears we have since reached out requesting details that will allow us to process your refund, we hope for this process to be completed very shortly.

Thank you so much for your patience.

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