Ordered a specific size of shoe (7 1/2). Called with a live agent and was told that they had the 1/2 sizes. When order arrived it was not the actual size. (Size 8). Tried to return and was told I... See more
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Avoid this company-- ordered a hat. Stated to receive it in 7days. ordered on a Monday. 22 days later, no show. Emailed their customer service 5 times, inquiring and asking for a refund. Always the... See more
I did an earlier review questioning their customer service and I regret it because actually they are exceptional. They completely stood behind their product and took care of my issue. It just took th... See more
Bought a pair of shoes from Arrowsmith and couldn’t be happier. The quality is top-notch, super comfortable, and they look even better in person. Although it was an international shipping, it was quic... See more
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Company details
Written by the company
Arrowsmith has been known as a fashion footwear leader in the Chicago area since opening its first store in 1974, offering the finest in men's designer shoes, boots, dress shoes & exotic skin shoes. you can always know you'll find something to fit your tastes. Each season our buyers travel through trade shows in Europe, Latin America and the U.S. seeking out unique product; always striving to meet the latest trends by constantly acquiring new product for our customers and listening to your requests to always keep things fresh and fashion forward.
Contact info
444 North Michigan Avenue Suite # 1200, 60611, Chicago, United States
- 888-827-7299
- customerservice@arrowsmithshoes.com
- arrowsmithshoes.com
3.0
Average
25 reviews
Hasn’t replied to negative reviews
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Should be ZERO stars!
Should be ZERO stars. I returned a pair of shoes on 4/5/21. Package was delivered to them on 4/10/21, but they neglected to mark it as received until 4/16/21. They then said that I must wait another 10 days from "receipt" date for my refund. As of today it has been 13 days and STILL no refund. You can't reach anyone by phone (get message that they're busy serving other customers and to leave a VMS), and so can only communicate by chat, which is BS. They give you the runaround, I guess hoping that you won't pursue it any further. Well, I WILL be pursuing it further. They now have the shoes that I returned AND my money. This is not how any legitimate company does busniess. BUYER BEWARE!
29 April 2021
Unprompted review
Avoid at all cost
All i can say, is that this company is irresponsible and the service is atrocious. Waited 3 weeks, called and wrote in on several times . No satisfactory response and finally i have had to escalate the matter for a refund. Still awaited. Buy at your peril . Avoid at all cost.
27 October 2020
Unprompted review
I did an earlier review questioning…
I did an earlier review questioning their customer service and I regret it because actually they are exceptional.
They completely stood behind their product and took care of my issue. It just took them a few days which is natural. They have excellent products and I’m very impressed with customer service. I typically don’t trust very many companies today but this is my go to shoe company from now on. Thank you Arrowsmith for your exceptional quality shoes at good prices.
22 July 2020
Unprompted review
I ordered a pair of sneakers from…
I ordered a pair of sneakers from arrowsmith on sep 14 2018 sep 26th they sent a email saying that because of the hurricane that's the reason for the delay.I found out that theyre warehouse is in Miami,well no hurricanes there or in charlotte.They sent me another email saying it will be shipped out in 2 days.The email had a tracking number from the post office that said"a label was made but no package was brought to the post office.They told me to check with the post office.I quickly called wellsfargo because it was paid for with me debit card.Conmen run the business
3 October 2018
Unprompted review
Awesome products best quality
16 April 2018
Unprompted review
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