ArtGallery Reviews 89

TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

Great painting just ideal for a 50th wedding anniversary. Arrived quickly and well packed. Recommended.

Rated 5 out of 5 stars

Jean Tatton Jones The new owners of ArtGallery.co.uk have brought the gallery back to being the prime location to source quality art for the home or office at a reasonable price. They have completely... See more

Company replied

Rated 1 out of 5 stars

Terrible attitude from new owners. ‘Pay us a subscription ‘no exceptions ‘we will show you how to improve sales ‘ After being an artist there for 15 years I explained that paying a subscription... See more

Company replied

Rated 5 out of 5 stars

As an artist and also an art buyer I am so pleased to see the new version of Artgallery up and running so well, implemented after a lot of hard work by the new owners. There is now a much higher stand... See more

Company replied


Contact info

3.9

Great

TrustScore 4 out of 5

89 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Getting my sculptures up online is easier

Getting my sculptures up online is much easier than before. Really simple to do, I’m not great on computers but this is actually easy! My sculptures got approved quickly and I sold 1 last week!

19 December 2022
Unprompted review
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Reply from ArtGallery

Thank you for the review Robert, it is great to hear the new site is working well for you

Rated 5 out of 5 stars

Seamless experience

Great selection, website was easy to navigate and process was seamless. Highly recommend.

20 December 2022
Unprompted review
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Reply from ArtGallery

Thank you for the feedback

Rated 5 out of 5 stars

Great selection of paintings

Great selection of paintings. Really pleased with the service and easy communication with the seller

16 December 2022
Unprompted review
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Reply from ArtGallery

Thank you for the feedback Brian, Its great to hear you found the site helpful

Rated 5 out of 5 stars

Simple and easy to use

Simple and easy to use. Don’t believe the reviews below my experience was wonderful, and the painting I purchased takes pride of place in my sitting room

7 December 2022
Unprompted review
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Reply from ArtGallery

Thank you for the positive feedback Laura, we hope you enjoy the art

Rated 5 out of 5 stars

Great new site

I have been an artist on the site for about 6 years. The new owners have come in and fixed a lot of the problems with the site.

I can see sales rising already and hope it gets even better. it would be great to get artgallery.co.uk back to where it was

24 November 2022
Unprompted review
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Reply from ArtGallery

Thank you for the feedback. It has been wonderful to hear the feedback from artists.

Rated 5 out of 5 stars

So much better than the last version!

The new website is a lot easier to use and makes the process of getting my pieces on the site a dream. Thank you for making the site better. I am also very happy with the speed of the payment, it has just arrived in my bank account!

16 December 2022
Unprompted review
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Reply from ArtGallery

Thank you for the feedback. It has been wonderful to hear the feedback from artists.

Rated 4 out of 5 stars

I have been with Artgallery since 2009…

I have been with Artgallery since 2009 and the site was great but since my last review the site has really improved since the new owner ian has taken over . The site is far easier to navigate and find artworks for customers . The new owners have really taken on board artists comments and have actively worked to improve the infrastructure of the site so it makes it a front runner in the online sites . Many new artists have joined and there is a wealth of talent . I hope I am able to give it 5 STARS soon as it goes from strength to strength . Humph as always is fantastic and sorts out any issues quickly .

13 December 2022
Unprompted review
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Reply from ArtGallery

Thank you for the feedback Lesley. It has been wonderful to hear the feedback from artists.

Rated 1 out of 5 stars

Awful company

Awful company. My profile vanished without any notification even though I had paid. No answers from several emails.

26 November 2022
Unprompted review
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Reply from ArtGallery

Hi David,

We tried to get in touch with you numerous times in relation to the new site. We have got rid of all the old tech we inherited when we bought the site.

Unfortunately the old technology just kept getting worse and worse so we had to go with a brand new technology stack.

It proved impossible to convert the data across as the technology was quite old so we went with a whole new technology stack.
If you are an artist all you need to do is click here https://www.artgallery.co.uk/sell-art set up your profile again and add your paintings.

We had intended to do the move at a slower pace however we just couldn't as the technology was falling over so we had to move quickly.

We have added 3 months free to your subscription as part of moving to the new site. You just need to register as you have subscribed already.

Rated 1 out of 5 stars

No response

We have tried to create an account with ArtGallery in May. We filled all the needed information and the status remained as "awaiting admin approval" for almost 6 months!!!!! We are still waiting......

25 October 2022
Unprompted review
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Reply from ArtGallery

Hi Angle

We tried to get in touch with you numerous times in relation to the new site. We have got rid of all the old tech we inherited when we bought the site recently.

Unfortunately the old technology just kept getting worse and worse so we had to go with a brand new technology stack.

It proved impossible to convert the data across as the technology was quite old so we went with a whole new technology stack.
If you are an artist all you need to do is click here https://www.artgallery.co.uk/sell-art set up your profile again and add your paintings.

We had intended to do the move at a slower pace however we just couldn't as the technology was falling over so we had to move quickly.

We have added 3 months free to your subscription as part of moving to the new site. You just need to register as you have subscribed already.

Rated 1 out of 5 stars

Absolutely terrible

Absolutely terrible, thank goodness for Paypal...
The art gallery contacted me to state the product I had purchased was not available at the price they had advertised it for, the gallery stated that the seller had made a mistake to offer free postage, and agreed to refund the amount, but this only happened when I got Paypal involved & It took 6 weeks. Avoid, or be prepared to have a fight for your money back.

5 August 2022
Unprompted review
Rated 4 out of 5 stars

Major improvements

I am pleased to see that now under new management Artgallery is looking to regain its former status as one of the UKs top online selling platforms for Artists. As one of those artists I look forward to being a part of this.

19 July 2022
Unprompted review
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Reply from ArtGallery

Hi Teresa

Thank you for the harsh but fair review. You were completely correct that the site was not as it should have been for many years

After we bought the site this year we began a major upgrade which is now done and online

As you will know we have now updated all the technology and I believe you are showcasing your talents there which is great

Rated 3 out of 5 stars

Bad changes

Been with art gallery for many years and used to be a fantastic site, easy to sell through, well run, and good service, but after the big website update in 2019, it seems to have changed for the worse. Unintuitive to use, no longer show latest sales, artwork seems to sit in pending, and sales not showing up on account page. I am not sure what happened but I am now looking for alternative galleries

3 June 2021
Unprompted review
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Reply from ArtGallery

Hi Jacueline,

Sorry the company had not responded to you when you posted this last year.

We have recently bought the company and updated all the technology. You will find that the artists are now much happier.

If you wish please do get in touch and we will give you a 3 month period of free listings


Rated 4 out of 5 stars

I am really happy with the painting

I am really happy with the painting I bought. It was very well packaged and exactly as described. I even received a lovely note from the artist. My only negative was I found it hard to browse the site. I ended up filtering by a colour I like because it was difficult to navigate and if you add something to your wishlist it takes you back to the start page again

2 March 2021
Unprompted review
Rated 1 out of 5 stars

Signed up for 12months to try them out

Signed up for 12months to try them out, incredibly disappointed with service & sales, appeared to get worse after a website revamp during 2019, so many glitches & unresolved issues. Sadly, I didn’t bother to renew, a great shame but no point flogging a dead horse!

29 August 2020
Unprompted review
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Reply from ArtGallery

Hi

Sorry the company had not responded to you when you posted this last year.

We have recently bought the company and updated all the technology. You will find that the artists are now much happier.

If you wish please do get in touch and we will give you a 3 month period of free listings

Rated 2 out of 5 stars

Was going to pay the £30 premium…

Was going to pay the £30 premium membership but thought I would test the standard service first, I'm glad I didn't pay.
I deleted my account now as had my 3 art work pending for about 5 days now.

So deleted my account as obviously is not a very professionally run company, will stick to the ones I'm currently with.

24 August 2020
Unprompted review
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Reply from ArtGallery

Hi Paul

Sorry the company had not responded to you when you posted this.

We have recently bought the company and updated all the technology. You will find that the artists are now much happier.

If you wish please do get in touch and we will give you a 3 month period of free listings

Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service! Great list of wonderful artists for people of all tastes and budgets. Service is highly personable. Quick turn around with responses. Direct communication with artists if there is an inquiry about a product.
I bought three wonderful paintings and will be adding more to my collection. All original pieces. Extremely happy I found this site.
All paintings arrived quickly, tracking was provided and I received personilized notes from the artist thanking me for buying his paintings.

I highly recommend this website to everyone! Wish I had found it sooner!

Thank you, artgallery!!!

28 April 2019
Unprompted review
Rated 5 out of 5 stars

Great Service

I've bought many original works of art from Artgallery. Always had 100% great service from them. I wouldn't hesitate to recommend anybody to buy original art from them.

28 February 2017
Unprompted review
Rated 1 out of 5 stars

Jacked up prices and promises of the Earth but got buried instead!

My Sister requested to exhibit in Malvern Theatre,Worcestershire because she was born in Worcestershire, and was informed that she would be accepted "As long as she hiked up her prices" to Artgallery specifications.She was told that her work would be "Exhibited in the "Bistro" but upon her arrival from Essex last February she discovered that her work would be "Upstairs" but that was fine,at least she was getting exposure which is what art is all about!
Here lies the problem though.All of Our Family live in Worcester and as the exhibit was supposed to last 7 weeks in total,my Sister after staying a few days noticed there was a strap across the stairs that led to her "Artwork",so No Footfall as was promised by Artgallery.She returned back to Essex after discovering that in the few days she was in the area,the "No Entry Strap" was constantly across the stairs leading to her Artwork Exhibit,which the Family wanted to see but were unable to access the upstairs gallery, so none of the artwork was within reach to any visitors including her family members even when there was a show on!After I visited the Exhibition to find yet again the "No Entry" strap was yet again in situ,I told my Sister on the telephone and she made contact with the "Curator" to have all the work taken down with 4 weeks left to run and her Daughter would "Remove" them on a specific day.
My Sister was devastated,very upset and angry at the treatment she received from this company,and once the artwork was "Down" she telephoned Artgallery to voice her absolute disgust at the way she had been treated.She requested her annual fee back,which was accepted eventually,and was then told that "Artgallery would NOT be able to accommodate her any longer on their website and got kicked off the site for Rocking the boat"!for making Artgallery "Look Unprofessional".Her experience with the Admin of this money grabbing website sent her on a downward spiral and it took at least 10 months for her to pick up a paint brush again,such was her huge depression that came about due to prices that she felt was "Out of the question",their broken promises and the inept attitude of the so called "Professionals" who pretend to Promote, but line their own pockets with extortionate prices that beggars belief.
Now my Sister works for the pleasure and if she makes sales it's a bonus,but she will never accept Artgallery as a "Reputable Company" because it cost her Dearly both physically & mentally but most of all it took her ability to paint away for almost a year and that "Crucified" her.
If people wish to visit that's fine but be warned"The prices are "Not the Artists Prices" it's the company demanding they are "Worth their While" percentage wise to exhibit artwork on behalf of the Creator.
My Sister will never forget or forgive this so called company for knocking her confidence to such an extreme that she was "Giving up" her creativity through such a very Bad Experience with this dreadful place.

1 April 2015
Unprompted review
Rated 5 out of 5 stars

Superb service, personal care -cannot fault this company - would that others were as good!

I wanted to buy some affordable original artwork for the living room and heard about this site. The choice was fantastic - from as little as £25, but there is artwork there for hundreds of pounds too. So much to choose from in every taste!

I've bought 4 small works of art and each time I got personal emails from Aileen and Mike letting me know what was happening. The art arrived within a couple of days and had a personal note from the artist too. I noticed that one of the mounts was about 1/2 " less wide and contacted the gallery. Not a problem, the artist fixed this without wanting the original mount back. Then I received a telephone call from Aileen to let me know what was happening. This kind of service is very special these days - old fashioned courtesy and high standards. Will definitely buy from them again and would recommend to anyone

1 November 2014
Unprompted review

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