Artificial Living Reviews 278

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability, natural appearance, and ease of installation. Many people are delighted with how the products have transformed their spaces, making them look stylish and modern. The overall finish and aesthetic appeal of items like slatted cladding, artificial grass, and decking are frequently highlighted as exceptional. However, some customers also noted issues with delivery and order accuracy. A few people experienced delays, received incorrect items, or found some products to be damaged upon arrival. While the majority of consumers found the delivery process smooth, a minority reported needing to chase their orders or facing difficulties with replacements.

What people talk about most

Product

Customers express high satisfaction with the product quality. Many reviewers praise the slatted cladding,... See more

Quality

People report positive experiences with quality. Customers are happy with the quality and standard of... See more

Delivery service

Users describe ambiguous interactions with delivery service. While some customers experienced quick, smooth,... See more

Order

Customers consistently note ambiguous experiences with their orders. While some reviewers found the ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered several samples before deciding on slatted cladding, and it was easily the best. The finish is smooth, the colour is rich, and installation was straightforward. It has made such a differenc... See more

Rated 5 out of 5 stars

Fabulous customer service. They returned calls as soon as someone was available and offered super advice and support regarding the products required with our order. All items delivered in good time.

Rated 5 out of 5 stars

Artificial grass arrived exactly as described. No harsh smell and feels much nicer than others we looked at. Ideal for children and pets.

Rated 5 out of 5 stars

From ordering to delivery, the process was seamless. The slatted cladding arrived perfectly packaged and the quality is fab. Our Joiner fitted it this weekend and we're over the moon with the finish.... See more


Company details

  1. #81 of 121 best companies in Garden Furniture Shop

Written by the company

Artificial Living is committed to offering the very best in Artificial Grass, Composite Decking, Composite Wall Cladding and Artificial Plant Wall products the market has to offer...We won't be beaten of Quality of Price!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

278 reviews

5-star
4-star
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1-star

Replied to 40% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Five stars!

The artificial grass we ordered for our garden is fantastic. Our kids and dog love it, it looks so much better than the patchy lawn we had before.

8 January 2025
Unprompted review
Rated 5 out of 5 stars

Dealing with artificial living was a…

Dealing with artificial living was a pleasure. I had a few questions about the composite cladding for our home's exterior and their customer service rep, Sarah, was incredibly patient and helpful. The delivery was right on schedule, really happy!

10 January 2025
Unprompted review
Rated 5 out of 5 stars

Quick delivery.

I bought cladding from artificial living, which has totally transformed the look of my house. The ordering processes were more than excellent from the very first approach up to the delivery. The staff was very professional and assisted me in selecting the right product.

13 December 2024
Rated 5 out of 5 stars

This is not the first time I have…

This is not the first time I have bought something from Artificial Living, and they do not let me down. The range of products they have and the quality remains always high. Most recently, I purchased acoustic panels, and they were both dispatched in a timely manner and were of excellent quality.

6 December 2024
Rated 5 out of 5 stars

I ordered artificial grass and it is of…

I ordered artificial grass and it is of great value. The delivery was prompt and the response from Artifical living was great. I'm extremely satisfied with my order.

6 December 2024
Artificial Living logo

Reply from Artificial Living

Thanks Anthony, if there is ever anything we can do for you, please let us know!

Rated 5 out of 5 stars

Sarah was incredibly helpful in guiding…

Sarah was incredibly helpful in guiding me through the options for ny home renovation. I ended up choosing cladding that perfectly complements my space. The installation was easy, and the final look is stunning. Thank you for making it so simple.

3 December 2024
Artificial Living logo

Reply from Artificial Living

Thanks for the feedback Adam!

Rated 5 out of 5 stars

From ordering to delivery

From ordering to delivery, Artificial Living provided an exceptional experience. The cladding I purchased is of incredible quality, and their support team was extremely helpful in answering all my questions. Will definitely shop with them again.

5 December 2024
Unprompted review
Artificial Living logo

Reply from Artificial Living

Thanks Arthur, you were a real pleasure to deal with!

Rated 1 out of 5 stars

AVOID LIKE THE PLAGUE!

Possibly the rudest, most arrogant customer service agent I have ever spoken to.

I called up and spoke to Daniel, who instantly seemed annoyed that I wanted to ask questions. Daniel spoke with a righteous tone but also a fake accent/voice, as once I began to ask questions his true colours AND VOICE, came to light.

Despite the terrible experience, he claimed to have a showroom but it turned out that the address that I was given, turned out to be another business entirely.

Making Artificial Living Ltd a drop-shipping business, which often/always don’t ever ship the order.

The most amusing thing about the whole situation, is that the incompetent and arrogant customer service agent that I initially spoke to turn out to be in fact the business owner, Daniel.

AVOID LIKE THE PLAGUE!

3 December 2024
Unprompted review
Artificial Living logo

Reply from Artificial Living

PLEASE NOTE: THE ABOVE REVIEW HAS BEEN WRITTEN BY A COMPETITOR (WE WON’T MENTION THEIR NAME AS THAT’S CLEARLY WHAT THEY WANT).

We would like to assure anyone reading this that none of the statements made in this review are true—they are entirely fabricated. While we welcome genuine feedback to improve our services, this review is a clear example of competitive tactics rather than constructive criticism.

Our focus remains on delivering exceptional service and results for our valued clients, and we’re proud of the reputation we’ve built.

To our amazing clients and supporters: thank you for trusting us with your business. To competitors, we kindly suggest channeling your creativity into your own growth—competition is great when it’s fair!

Rated 5 out of 5 stars

I wasn't sure what I wanted for my…

I wasn't sure what I wanted for my project, but Daniel made the whole process simple. The cladding I chose looks incredible, and my house has never looked better. Thank you for such great service.

14 November 2024
Unprompted review
Artificial Living logo

Reply from Artificial Living

Thanks for taking the time to leave a review Michael, it means the world to us!

Rated 5 out of 5 stars

The team at artificial living helped me…

The team at artificial living helped me every step of the way when ordering my artificial grass, answering my queries and giving an estimate covering everything I would require. The grass I selected seems to be beautiful, very pleased with the service and product.

14 November 2024
Unprompted review
Rated 5 out of 5 stars

The team assisted me in choosing the…

The team assisted me in choosing the right acoustic wall panels for my office making sure that I got everything necessary. They gave proper material estimations so that the procedure was easy. The panels were delivered on time and the quality is outstanding. Highly recommended

21 November 2024
Unprompted review
Artificial Living logo

Reply from Artificial Living

Thanks for your feedback Carlton! We're so glad you had a great experience.

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