Artificial Living Reviews 278

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability, natural appearance, and ease of installation. Many people are delighted with how the products have transformed their spaces, making them look stylish and modern. The overall finish and aesthetic appeal of items like slatted cladding, artificial grass, and decking are frequently highlighted as exceptional. However, some customers also noted issues with delivery and order accuracy. A few people experienced delays, received incorrect items, or found some products to be damaged upon arrival. While the majority of consumers found the delivery process smooth, a minority reported needing to chase their orders or facing difficulties with replacements.

What people talk about most

Product

Customers express high satisfaction with the product quality. Many reviewers praise the slatted cladding,... See more

Quality

People report positive experiences with quality. Customers are happy with the quality and standard of... See more

Delivery service

Users describe ambiguous interactions with delivery service. While some customers experienced quick, smooth,... See more

Order

Customers consistently note ambiguous experiences with their orders. While some reviewers found the ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered several samples before deciding on slatted cladding, and it was easily the best. The finish is smooth, the colour is rich, and installation was straightforward. It has made such a differenc... See more

Rated 5 out of 5 stars

Fabulous customer service. They returned calls as soon as someone was available and offered super advice and support regarding the products required with our order. All items delivered in good time.

Rated 5 out of 5 stars

Artificial grass arrived exactly as described. No harsh smell and feels much nicer than others we looked at. Ideal for children and pets.

Rated 5 out of 5 stars

From ordering to delivery, the process was seamless. The slatted cladding arrived perfectly packaged and the quality is fab. Our Joiner fitted it this weekend and we're over the moon with the finish.... See more


Company details

  1. #81 of 121 best companies in Garden Furniture Shop

Written by the company

Artificial Living is committed to offering the very best in Artificial Grass, Composite Decking, Composite Wall Cladding and Artificial Plant Wall products the market has to offer...We won't be beaten of Quality of Price!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

278 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 40% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

A real shame that the company have very…

A real shame that the company have very poor aftercare. The cladding looks great on the wall but some boards were warped and the reveal quadrant is that tightly manufactured that when cut to fit it splays out from 90 degrees. Then on top of it all they charged me quite a lot for some colour matched screws and sent me a bag of 5 inch nails. Despite many calls in to resolve the issues they still haven’t after several weeks so I have just given up now as I do not have the time.

21 June 2024
Artificial Living logo

Reply from Artificial Living

Hi Rob,

Thank you for taking the time to share your feedback.

I'm truly sorry to hear about the issues with your order. I understand there was a problem with one of the boards, and we have offered to replace it for you at no cost. This is the first time we've received a report about warped boards, so any additional information you can provide would be greatly appreciated. Regarding the screws, we were aware of the issue and have refunded you as a gesture of goodwill.

To make up for the inconvenience, I'd like to offer you a 15% discount code for any future purchases.

Best regards,

AL

Rated 5 out of 5 stars

Great customer service

Have contacted Daniel to express an issue with my order and concerned that due to my own error that I would be responsible for additional costs.

I was instantly put at ease and my issue resolved with no further costs

Excellent service

10 July 2024
Unprompted review
Rated 5 out of 5 stars

First class company in every way

First class company in terms of product quality, service and reliability. I have used their cladding on my new build house and it looks stunning, and much more competitive on price than others. If you have any queries, they are so helpful. I would not hesitate to recommend.

1 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

The service and goods received were first class they very easy to deal with and even called back when left message
I would have no hesitation in recommending Artifical living

9 July 2024
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

I have to say the service I have received from Artificial living has been amazing. Each time I have emailed I have had an immediate response, today I rang for advice and was greeted with warmth and great advice. And what makes me even more impressed was the value of my order is under £100. Would recommend 100% and will use them again

8 July 2024
Unprompted review
Rated 5 out of 5 stars

Bought some slatted cladding to replace…

Bought some slatted cladding to replace some timber cladding we had on our dormer & couldn't be happier with the result! The guys at Artificial talked us through everything we would need for the job and delivered the cladding a couple of days. Great Compnay!!

13 June 2024
Unprompted review
Rated 5 out of 5 stars

Had a chat with Dan

Had a chat with Dan, last week and he perfectly explained the options which best suited me. Ended up purchasing some cladding and arrived in 3 days. Product was amazing, the service and delivery as well, will definitely purchase again for alll my properties

27 June 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic experience.

The service we received from day one from the Artificial Living team was first class. They provided numerous samples to assist us in making our selection. Once we had made our choice, delivery was within less than a week. The quality of the packaging and how well they were protected was fantastic. The driver was a nice guy and carried them into our hall. Finally, the quality of the slat wall is top notch. Very well made and the backing felt is very substantial. Fantastic experience. Well done to the Artificial Living Team 👏

14 June 2024
Unprompted review
Rated 5 out of 5 stars

Great product and service

Great product and service. Received my artificial grass only 2 days after place the order and found the quality to be of a high standard.

Great selection of products from these guys especially the acoustic panels and at reasonable prices. Will definitely use again as I am updating quite a lot in my property

21 June 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service & top quality…

Great customer service & top quality products!!! Can’t believe people are actually giving a company like this 1* reviews over missing samples, my samples went missing in the post, I reported the issue and they reposted the samples 1st class. Will definitely be recommending this company to my family and friends!!!

24 April 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look