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Artisan Deli Market Reviews 

1,428
•
TrustScore 5 out of 5

4.8

Gift shop
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Review summary

Created with AI, based on recent reviews

Considering 176 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the extensive selection of high-quality products, allowing for personalized hampers that recipients truly appreciate. The ordering process is consistently described as easy and efficient, with many people highlighting the flexibility to customize gifts. Reviewers also praise the excellent communication regarding order progress and the reliable, on-time delivery service, often noting careful packaging. The overall service is highly regarded, with many expressing satisfaction and a strong intent to order again. However, some customers also noted concerns regarding delivery, with several experiencing delays where perishable items spoiled or gifts arrived damaged. Others reported instances of packages being left in an insecure location, leading to loss, or deliveries occurring on the wrong date, either too early or too late for the intended recipient.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the high quality and variety of items... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising prompt and... See more

Order

Users describe positive interactions with order, highlighting the ease and accessibility of the ordering... See more

Quality

Reviewers mention positive feedback about quality, with many customers consistently praising the excellent... See more

Service

Reviewers highlight positive aspects of service, consistently describing it as quick, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a build your own box as a gift for my Auntie. She was greatly impressed with the product, and I was of the selection. All communication was great I knew exactly when it had been prepared a... See more

Rated 5 out of 5 stars

This company offered a range of products that I knew would suit the recipient. I was aiming for wine, chutneys ,chocolate rather than cheese and the usual Xmas goods and found everything I wanted w... See more

Rated 5 out of 5 stars

The experience was exemplary. So easy to order, delivery on time, and more importantly delicious goods. The hamper was a gift(hamper also super) and my friends were extremely impressed with the wine... See more

Rated 5 out of 5 stars

We ordered a hamper as a Christmas present for our daughter. We selected a wide variety of items and found the choice and ordering process to be very good. The items were all good quality from lesser... See more

Company details

  1. #124 of 375 best companies in Gift shop
  2. #23 of 69 best companies in Corporate gift supplier
  3. #4 of 12 best companies in Food, Beverages & Tobacco
  4. #12 of 59 best companies in Food products supplier
  5. #4 of 17 best companies in Gift basket shop

Written by the company

Artisan Deli Market, nestled in Sussex, breathes new life into the gifting industry with its innovative and customer-focused approach. Established in 2020, we began our journey as a passionate deli with a vision: to offer extraordinary artisan products that delight the senses. Today, we are proud to present a bespoke range of food and drink gift hampers, offering our customers an opportunity to give unique and thoughtful gifts. Our hampers are filled with handpicked, taste-tested items, promising an unforgettable gastronomic journey with every gift. We empower our customers to express their creativity through fully customizable hampers or they can opt for our carefully curated, ready-made options. Our commitment to quality extends to our packaging as well. We go the extra mile to remain forest-neutral by using fully sustainable packaging materials and by planting trees to offset any additional usage. The respect we have for our planet is woven into the fabric of our business. Artisan Deli Market is also widely recognized for its exceptional customer service. Our advanced system ensures prompt human responses to all queries. We help guide our customers in their hamper selection process and keep them informed about their order's journey. With an energetic, young, and disruptive team leading the charge, Artisan Deli Market is far from your conventional gifting company. We continuously challenge ourselves to push boundaries and set new standards in the gifting space. Choose Artisan Deli Market and join us in redefining the art of gifting.

Our Promise:

Written by the company

Punctuality, Our Commitment
Choose your delivery date and rest easy knowing your hamper will arrive as scheduled.
Eco-Packaging, Always
Sustainably-sourced, forest-neutral packaging with every order - for a greener planet.
Taste-Tested Quality Assured
Every product in our hampers is handpicked and tasted to ensure an extraordinary gastronomic experience.
Tailored to Delight
Customizable hampers to perfectly reflect your taste, filled with exquisite artisanal products.

Punctuality, Our Commitment

Named Day Delivery

Choose your delivery date and rest easy knowing your hamper will arrive as scheduled.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.8

All reviews

(1,428)

179 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent products and service

This was the second time I've placed an order with the Artisan Deli Market as I was so impressed the first time. Great choice of products, delivered bang on time and the recipient was very happy with her birthday box of goodies. Would recommend 100%.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Communication great

Bought as a thank you gift but recipients were highly delighted with choice and ingredients.
Delivered on time. Good communication.
Would choose this company again!

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Very reliable supplier of goodies

First time ordering a hamper from Artisan Deli Market and very happy with the entire experience.
They were super kind, patient and helpful via email and then on the phone, and delivered on time as promised.
Very careful packaging, and all items that required a cold environment have been in a special iced bag.
Super easy to order via the website. Fast and reliable communication from start to the end.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

When ordering I inserted the incorrect…

When ordering I inserted the incorrect contact details and emailed to amend and got a response promptly and all sorted effortlessly. Can’t fault delivery arrived when expected. My son loved the hamper. He can’t wait to try the chorizo and of course the wine! Would have no hesitation in ordering again.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Delighted

My sister was delighted by the luxury hamper I sent her as a huge thank you. It was delivered with perfect timing too. Thank you, great service!

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Great selection for bespoke basket

Great selection of items and very easy process to create a bespoke gift basket. I searched a lot of other places that weren’t quite right until I found Artisan Deli Market. Highly recommended using them!

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Birthday hamper

I ordered a birthday hamper for a friend in London, and the whole experience was excellent. The hamper was beautifully wrapped and delivered right on schedule. I’m very happy with the service and would gladly recommend Artisan Deli Market.

14 March 2026
Unprompted review
Rated 1 out of 5 stars

Everything you don't care about…

Everything you don't care about customers you were looking for stars before the order was shipped the food wS left lying around a hot warehouse for more than a week you Thought it was good enough for my family your attitude was outrages
Everything went in the Bin I would never buy from you again and would not recommend you

17 March 2025

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