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Promoting arts and crafts while working on product innovation and quality measures to make a milestone in handicraft industry.
53700, Lahore, Pakistan
Can anyone know the customer service of Artisan Galeria? I tried to contact the customer service from the website regarding my order, but every single time when I submitted the from it failed.
Bought Multani blue pottery and modern design contemporay coloured camelskin lamos from them for myself and as gifts for my most cherished friends. Fabulous quality. Great prices.
Excellent service and on time delivery. Staff is very cooperative. All items safely reached except 1 ceramic bowl were broken, which was immediately replaced after notice.
Reply from Artisans Galleria
Hi, we are very sorry for being late in delivery, your order was pre-booked on out of stock items. We deliver instock items immediately, Out of stock items take time in manufacturing.
Thanks for your understanding.
The order was not completed, and a credit card was charged. I had to email to get the order completed. I was informed that the item I selected to order had a plate broken and is not in inventory anymore so I had to change my selection.
Reply from Artisans Galleria
We are very sorry to see your dissatisfactory review. We always try to resolve any query regarding service and product quality in 1st interaction. We have full replacement and refund policy in case of any dissatisfaction.
Your order was replaced on your request and delivered on time. we do not deliver faulty products and never charge the cards directly. We have a 3rd party service (Telenor Easypaisa) for collecting payments on VISA / MASTER CARDS.
In our records your all emails and queries responded on time and we delivered best from our side. Still if you are not satisfied please write us to support@artisansgalleria.com and give us a chance to resolve your issues on 1st priority.
Thank you :)
Excellent service and products, everything was well packaged and exactly as described on the website, will definitely be purchasing from them again.
Reply from Artisans Galleria
We are glad that you liked the stuff, hope to serve you again in future. :)
Exceptional service and good quality products. I am their regular buyer and they never disappointed me ever. Purchasing with Artisans is totally worry free because they have all type of satisfaction guarantee and money back policies.
Well it was a great experience purchasing from artisans, ther are pure professionals dealing genuine crafts. I purchased couple of time from this store and never get disappointed.
Reply from Artisans Galleria
We are lucky to have you in our customer's family. Thank you for posting your remarks. :)
Received flawless service and top quality products. Customers service is very responsive. Their products are unique 🙂, I never saw such quality in handmade stuff.
Reply from Artisans Galleria
Your words painted our image. Thanks for your supportive remarks. We hope to serve you again in future. :)
Product is always up to the mark ! Exactly what one chooses .very efficient service
Reply from Artisans Galleria
Thank you for your positive remarks. It is a blessing for us having such nice customers like you. Would love to serve you again in future. :)
I must say, It came as a surprise to me, to have such dedicated service from a company based in Pakistan, they went beyond their working hours to help and guide the customer. Truly impressive.
Reply from Artisans Galleria
It is always a pleasure moment for us having good remarks. We hope to serve you again with more dedication in future. Thank you :)
All copper products are very good. Economical for purchasing. Delivery is fast and well reached in time.
Reply from Artisans Galleria
Thank you for sharing your review. We hope to serve you in future with more dedication and quality products.
I got every thing in quality packing. Team is very helpful.
Blue pottery dinnerset was beautiful and I got extra plates on order within one week.
Thankyou!
Reply from Artisans Galleria
Pleasure serving you. We are glad that you are satisfied with our products and service. :)
Quality products 👌 with efficient service. Mostly things are out of stock but it is acceptable because they never compromise on quality and provide good quaity products. I got some products on pre order and they deliver on promised time.
Reply from Artisans Galleria
We are working on products availability as much as we can. Due to slow production and high demand of handicrafts, we are facing difficulties in maintaining stock for every product.
We appreciate your positive response in this regard.
Thank you :)
Have my product delivered on time..
support service was so helpful while choosing my products.
The received package was full of bubble wrap and lots of layers to avoid any damage.
All products were beautiful more than expectation. Thank you artisans for the great experience!
Reply from Artisans Galleria
Thank you for your quick review. We are grateful to your positivity. We hope to see you again in future. :)
Super flexible shoping experience. I never thought of purchasing these risky products online because these are very expensive. But i totally changed my mind after taking a risk purchasing from Artisans Galleria.
I received my package wraped in bubble sheet and it took me 35 minutes for unpaking.
The products were carefully wrapped. And was just the eye candies. Support team was also cooperative and friendly. Thank you artisans for this great experience.
Reply from Artisans Galleria
Your words really painted our image. Thanks for your detailed review. :)
Reply from Artisans Galleria
We acknowledge your words. Thank you.
Sink is beautiful, very good quality. Customer service is exceptional, very accommodating. Plus the first sink was damaged and they immediately replaced it and listened to all feedback.
Reply from Artisans Galleria
We are really glad that you liked our stuff. We hope to see you again and serve you more efficiently in future. :)
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