I have ordered an expensive chess set at a birthday gift for my son. It arrived a week after his birthday and after several email reminders and follow up. It arrived missing the chess pieces and the... See more
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The chess set came beautifully packaged and was artistically unique. Our family is extremely satisfied with this purchase and will buy more items from them in the future.
All good and quality products. I have experience with 3 successful orders delivered to Europe. Production sometimes takes mores time because its hand made.
isn't replying to my emails i believe their products to be cheap and drop shipped at this point and not worth the price tag $$$$$$$ i would doubt they are hand made even as i never got a response back... See more
Company details
Written by the company
As an innovative and eco-conscious company, Artisraw was founded in 2019 by three Tunisian entrepreneurs. Our mission is to repurpose wood from old olive trees into elegant and sustainable products. Our skilled artisans combine ancient techniques with modern design to create a diverse range of stylish and practical goods. We are constantly exploring new ways to utilize Tunisia's raw materials to produce affordable luxury items. Join us on our exciting journey of growth and creativity!
Contact info
Road Saltnia Km4.5, 3000, Sfax, Tunisia
- +1 (929) 238-1075
- contact@artisraw.com
- artisraw.com
Hasn’t replied to negative reviews
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I never received my order and I was…
I never received my order and I was charged for it. And there was no way I could contact anyone. Service is terrible. Is there anyway I could actually get my money back or at leadt be sent what I ordered. Terrible company!
Deceptive advertisement
Deceptive advertisement. Got the 11in board and the chess squares barely fill the board maybe 6ins. Also the most the raw wood corners have been cut and sanded. Very disappointed
The chess set came beautifully package…
The chess set came beautifully packaged and was artistically unique. Our family is extremely satisfied with this purchase and will buy more items from them in the future.
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