ArtistWorks Reviews 680

I signed up for a 14-day free trial of jazz drumming lessons. When I decided it wasn't for me and decided to cancel, I submitted my request and never received a confirmation. When I tried to confirm via phone and email, the numbers and address on their website were not correct. Basically, there was no way to contact them. So I have not received my refund in accordance with their free trial offer.

I’m on my second year of Mandolin lessons at ArtistWorks. First year I pretty much completed Sierra Hull’s course. Even though I’m intermediate, she likes students to start with the beginner lessons and I’m glad I did. She is an excellent ( Grammy nominated ) artist and teacher.
Now I’m in the middle of Mike Marshall’s Mando course.
Also excellent teacher.
Both Sierra and Mike have much different ways of teaching but IMO both are really great.
Highly recommended !

Dear ArtistWorks Support,

I am writing regarding an unauthorized charge on my bank account.

I have only one active subscription with ArtistWorks:

Jazz Drums with Peter Erskine, which was renewed on December 11, 2025 for €200.39.

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However, I have just noticed a new charge today of €129.17, which I did not authorize.

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When I check my account, I now see a so‑called “Music Theory” subscription.

I want to be absolutely clear: I have never subscribed to this service.

This charge is therefore unauthorized.

I formally request the following:

Immediate cancellation of the “Music Theory” subscription

Immediate refund of €129.17

Written confirmation that no other services will be added to my account without my explicit consent

I only want to keep my Peter Erskine Jazz Drums subscription.

I do not accept being enrolled in any other courses without my approval.

If this refund is not processed immediately, I will:

Cancel my Peter Erskine subscription,

And file a formal complaint with my bank and the relevant consumer protection services for unauthorized billing.

This situation is extremely disappointing and unacceptable. I expect a prompt resolution.

Sincerely,

Sébastien Mirković

Signed up for the flamenco class with the the “world renowned” Noa Drezner. HORRIBLE INSTRUCTOR! One of the first lessons was an Arpeggio warm up scale. She identified the first couple of chords then proceeded to say “and this, and this, and this” to identify chords. I’m a beginner. I wasn’t even able to identify the finger placing on the chords due to the camera angles! A complete rip-off of my money!

I'm so split on ArtistWorks. I signed up for a year course on my non-primary instrument, and quickly realized that I'd rather be taking a different course. I emailed them and they moved me over to one that I enjoyed, but I burned through most of the course material pretty quickly. It's in their FAQ that they will change you to a different studio, but only once. Now I'm 2 months into my year without much left to do.

I'm learning mandolin now, and know they have a great mandolin course, but I could only access it by purchasing another subscription. The self-study courses are also good, but are only guitar and bass. I can see how good their courses are, and I'm going to buy that second subscription as a month-to-month, but it's a frustrating model they set up. I wish I could change instructors month-to-month, because as a multi-instrumentalist, I'd get much more out of that, and I wouldn't have to take out a mortgage to do it, haha.

My rating is based on money rather than quality of content.

My issue was, in my view, an odd one, but Dan took hold of it, addressed my problem, and got back to me in short order. Problem solved.

I have had a couple of problems that I guessed might be hard to address. Dan took them on, got back to me quickly on all of them, and corrected the issue.

I am very impressed with the quality of support from ArtistWorks. And Dan, you're the best

I have recently enrolled in the 'Eric Marienthal- Jazz Saxophone' online course with ArtistWorks.
The course is well structured and packed with resources, backing tracks and score sheets. The videos are beautifully recorded and informative. Having widely researched other online music courses, I would highly recommend the ArtistWorks one for any musician at any level.

I have had a great experience with Artist Works after several courses. Dan the customer service manager has always been great to work with when I had a question. Very enjoyable.

Enrolled into the rock online guitar school years ago and I highly recommend it! I find it cheaper than in person guitar classes and I love the idea of video exchanges that allow you to work at your own time.

I have been playing the mandolin several years, yet mastery of its fundamentals eluded me, prompting my enrollment in Sierra Hull's Bluegrass Mandolin course for a one-month trial. The course framework necessitates a progression from elementary to complex tunes, beginning at a foundational level. While initially underestimating the beginner’s curriculum, I quickly recognized its value in solidifying my foundational skills. Sierra methodically introduces each tune, allowing students to progress at their pace and submit performance videos for critique. Her timely feedback is instrumental, leveraging her profound expertise to enhance student proficiency. The ability to view the student exchange videos for each tune adds substantial value to the learning experience. Recognized as a premier mandolin instructor, Sierra's approach is characterized by her cheerfulness, precision, and motivational teaching style. The immediate impact and clarity of course benefits led me to opt for the annual subscription, anticipating continued enjoyment and skill enhancement through her guidance.

Top-notch lessons for all talent levels and student video feedback from Tony Trischka make the bluegrass banjo course well worth the investment. And ArtistWorks' customer service is great. When I had a small issue with my account, I submitted an inquiry online and Dan corrected it right away. Highly recommend ArtistWorks!

I did not know that online education could be this personalized or this effective. The Virtual Exchanges are priceless, yet only cost me a few dollars per submission. I've been submitting once per week, which means over the course of the year, I'll get around 50 personalized responses and feedback from THE Tony Trischka. The man is a legend, and he is sitting down to listen to me play banjo in order to help me become a better banjo player. I can't even begin to tell you how important this past month has been to me as a musician.

If anyone ever asks me who I've studied under, I'll respond, "Tony Trischka," and after looking at me incredulously, they'll say, "no way." And I'll say, "Yes, way. He listens to me play and gives me feedback every week." ArtistWorks has created an online learning environment I did not know was possible.

Artistworks is a wonderful resource. I enjoy learning from the instructors and the website is easy and intuitive to use. I was gifted a membership and then extended for another 6 months. Adding the 6 months via the website turned out to be harder than expected, but after two separate attempts 6 months apart, everything was easily and satisfactorily resolved. The customer service reps are very helpful. I recommend checking and re-checking to make sure everything gets applied properly. If there are issues, customer service does take care of it.

The ArtistWorks fiddle lessons I've completed this year with Darol Anger have been super! He brings such a wealth of experience that almost any problem I've had, he's had a good solution. I play very non-traditionally and Darol has acknowledged that and given alternatives without insisting that I use the traditional method. I'm improving what I've got versus starting over again. Plus, he's VERY encouraging!
I'd also like to offer kudos to ArtistWorks Customer Service. I've had two situations come up due to my misunderstanding. They responded within a day with kind explanations and my problems evaporated. I've never been happier with an Internet experience!

They provide excellent service! Also, Craig and Sarah are amazing uke instructors because they are thorough and go over everything comprehensibly and at a pace that's just right.

I love the opportunity to receive lessons from a true professional. My first experience with Tony Trischka was at Midwest Banjo Camp then found Artist Works for my daily guide to excellent instruction. Tony's instruction is personal, He wants you to succeed. From his tutelage I'm playing at audience attended Jams and entertaining at a Retirement Center.

ArtistWorks has absolutely great technical support. The teachers (especially for piano are also excellent. I really recommend Zachary Deak Piano course.

I have been an artist Works satisfied customer for several years. I recently began a course of fairly demanding in person lessons with an outside teacher and wanted to freeze my membership since I didn’t have much time for artist works. Not only did they have that benefit, but they took care of my request within an hour. My other experiences with their customer service have been very good.

I've been in Sierra's mandolin course for three years. Her responses do sometimes take a while, but I consider that the trade off for getting top tier personalized instruction from a touring upper echelon mandolinist at rates a neighborhood music instructor would charge. Her lessons and VE responses have been gold mines of information, and she puts much thought and effort to all the responses. The occasional logistics glitches with AW have been responded to quickly. I'm very sorry to see so many had poor experiences with the AW interface, and it seems most of those were a few years ago, so hopefully the logistical bugs are being worked out.