Bromleys Art Supplies Reviews 

207
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extensive product range, noting that they can always easily find wonderful art materials and specialist items for all their creative projects. Shoppers also highlight the very reasonable prices, friendly support, and overall value, making it a reliable destination for creative supplies. Buyers consistently mention that online orders are dispatched very promptly and arrive safely thanks to the wonderfully secure and careful packaging provided. However, some customers also noted occasional delivery drawbacks, mentioning that outer boxes sometimes sustained minor damage during transit or delivery drivers left parcels on doorsteps.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing delight with their purchases and noting... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast shipping and secure handling of orders.... See more

Price

Customers had positive experiences with price, frequently highlighting very good and competitive rates on a... See more

Order

Reviewers highlight positive aspects of order processes, describing them as exceptionally seamless, reliable,... See more

Service

Clients share positive opinions on service, frequently highlighting the rapid delivery and consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have ordered 4 times from Bromley’s. They have an excellent range of art supplies and competitive prives. All my orders have been delivered by Royal Mail 24 hr delivery and are extremely well... See more

Rated 5 out of 5 stars

Placed my first order with Bromleys Art Supplies in the evening of the 7th September. Ordering was easy and the online store has a good range of art supplies at competitive prices. My order was delive... See more

Rated 5 out of 5 stars

An excellent shop to buy from. I have bought two lots of pastel pencils, art pads and specialist pastel paper in the past month (Black Friday Deals were too good to miss). Prices are competitive... See more

Rated 5 out of 5 stars

Excellent shop for buying art material. My favourite for getting art stuff at good price. Quick delivery and great packaging. Lovely website and specifically love how it shows what you already have in... See more


Company details

  1. Art supply shop

Written by the company

We're a friendly, family-run art supplies business stocking a vast array of materials for your painting and drawing needs. Grab your art supplies at discounted prices, and we're proud to offer top-notch service and worldwide delivery. Let's make your creative journey even more exciting!


Contact info

4.8

Excellent

TrustScore 5 out of 5

207 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(207)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company

I ordered some watercolour late on 19th Dec but didn’t think I would get it by Xmas day. Arrived on Xmas eve! Easy website, brilliant delivery options. Really pleased and thoroughly recommend Bromleys .

24 December 2025
Unprompted review
Rated 5 out of 5 stars

Very good value

I purchased the Inscribe Soft Pastels - 64 Asst Half Size and the Blue Acorn Softback Kraft Cover Sketchbook in A5, A4 and A3 as a gift for my grandaughter who is currently doing Art at GCSE level. The items were really good value, and they were dispatched quickly.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Good prices on good products

I have placed several orders and have only praise for the product range, quality and choice, oh, and price! I keep up to date with sales by being on the mailing list, and I don't consider that I am overly bombarded.

I do look at prices from other suppliers when I am shopping for my art materials and generally Bromleys is pretty competitive on product price and the 'spend' for free postage or the 'letterbox' service.

I make no comment about returns arrangements or response to concerns as I haven't had any.

The speed of delivery was pretty good and each order has arrived well packed in recyclable or reusable packaging. There was a nice touch with my last order in including a free bottle of acrylic flow medium.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Always great products delivered…

Always great products delivered quickly, had a small issue with a recent brush order which customer services were really helpful and quick to resolve. Will always buy my art supplies here 😀

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Great Company

An easy website to negotiate - I found exactly the item I needed within seconds. Prompt service. The item arrived very quickly and was well packaged.

27 October 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. I ordered an item that was out of stock and had regular updates about when it would be coming in. It was my first time buying from Bromleys and I wouldn't hesitate to use them again.

9 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent in every way

Excellent in every way. Care was taken with the packaging and was dispatched in good time. I have no complaints and with competitive prices I intend buying them again. Many Thanks

25 October 2025
Unprompted review
Rated 5 out of 5 stars

Favorite Art Supplier

Bromley Art Supplies are one of my favourite stores for art materials. They have a great range of supplies, are always keenly priced and delivery is prompt. I always have absolute confidence in my purchases from them and know they will arrive carefully packaged. Really superb customer service.

6 October 2025
Unprompted review
Rated 5 out of 5 stars

Trusted, reliable supplier with great product range

I have been buying from Bromleys for many years (on and off, like my painting). They offer an amazing range of products and are always great on price and service. I tried something new this time but trusted it because these guys stock it - so thought ‘it can’t be bad’. It wasn’t. Great products as usual. Very happy.

27 September 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, brilliant products, easy to use website and most importantly good reasonable prices with REAL discounts/sales!!!

Thanks guys, you're doing a great job 👍

5 October 2025
Unprompted review
Rated 5 out of 5 stars

Derwent Drawing Pencils 24 Tin

I was delighted to see the Derwent drawing pencils on offer at half the cost of buying direct from the manufacturer. They arrived on time in perfect condition, all in all an excellent purchase. Thank you Bromleys.

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Bromleys provide and EXCELLENT…service

Bromleys provide and EXCELLENT experience service there friendly helpful staff make them a joy deal with there deliveries are prompt and reliable. I ordered derwent lightfast pencils in there sale which I have been following reviews on youtube and being in bromleys sale thought I give them a try excellent results the soft creamy texture make them a joy to use the lovely rich pigments

18 September 2025
Unprompted review
Rated 1 out of 5 stars

Good customer service when ordering but…

Good customer service when ordering but when products don't meet your requirements they are not interested!. Response I received was that they could not replicate the issue I was having with a product. I always thought customer service was based on the principal that the customer was always right. Didn't offer to replace items with alternative. Very disappointing.

26 September 2025
Unprompted review
Bromleys Art Supplies logo

Reply from Bromleys Art Supplies

Hello Arlene,

Thank you for your feedback, and we’re sorry to hear you’ve been disappointed. We did test the pens here but couldn’t replicate the issue, so we emailed to ask for a bit more detail, such as what paper you were using, to help us look into it further. We didn’t hear back, though we understand you also phoned in and unfortunately the call ended before you could be put through to the person who had been dealing with the problem.

We’d really like the chance to resolve this with you. If you could reply to our email with a little more information, we’ll do our best to help.

Best regards,
The Bromleys Team

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