While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the apartments, highlighting their cleanliness, modern design, and comfortable amenities. Many people also appreciate the convenient locations, often noting easy access to public transport and local shops, which enhances their overall user experience. However, some customers also noted issues with facilities, such as a lack of air conditioning, problems with hot water supply, or heating not working. A few other people also felt that the cleanliness was not up to standard in some areas, mentioning dust or dirty surfaces.

What people talk about most

Location

People report positive experiences with location, highlighting its convenience for accessing public transport... See more

Staff

Users describe positive interactions with staff. Many reviewers praise the hosts and staff for being kind,... See more

Facilities

Clients share ambiguous opinions on facilities. Many reviewers praise the apartments as spotless, beautifully... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the apartments as spotless,... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the experience... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a wonderful stay at this apartment! It's a great location, and very easy to get anywhere in London, with both the Tube and bus stops just a short walk away. The neighborhood is lively and full... See more

Company replied

Rated 5 out of 5 stars

Clean, Comfortable, and Perfectly Located! We had a wonderful stay at Brandon’s apartment and would highly recommend it. The location is fantastic, it’s just a short walk to the train and bus statio... See more

Company replied

Rated 5 out of 5 stars

No complaints at all. The apartment was beautiful and clean, immaculate. It was conveniently located. There is parking literally 2 mins away and getting into central London very easy. We would stay ag... See more

Rated 5 out of 5 stars

A really fantastic apartment. Good sized rooms, very comfortable bedroom, and both kitchen & bathroom very well equipped. About a 5 minute (easy) walk to Vauxhall tube station. I really enjoyed... See more

Company replied


Company details

  1. Property management company
  2. Apartment Rental Agency

Written by the company

At Artsy Properties, we specialise in stylish and comfortable mid-term rental apartments designed for travellers, professionals, and anyone in search of a home-away-from-home. Whether you're staying for a few weeks or a few months, our handpicked spaces combine the charm of boutique living with the convenience of modern amenities. With a focus on creativity, comfort, and character, our mission is to turn every stay into a new favourite. Wherever life takes you, trust Artsy Properties to provide a place that feels just right.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

272 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very nice experience

The apartment is new. The building is beautiful with good access to shopping malls, grocery stores, restaurants. The interior is very neat with adequate facilities and materials for your comfort. A train station is 10 minutes walk and a bus stop is right in front of the apartment. The host, Brandon, is very responsive and very helpful - always ready to assist. The concierges are welcoming and friendly. It is in a very cool environment, and I love the experience.

8 June 2024
Unprompted review
Rated 5 out of 5 stars

Overall great experience

It was a wonderful stay at Artsy Properties in London! The host, Brandon was incredibly friendly and accommodating, making sure we had everything we needed for a comfortable visit. The apartment was spotlessly clean and well-equipped with all the essentials. The location was perfect, just a short walk to nearby shops, restaurants, and public transit. We couldn't have asked for a better home base for our time in London. We would absolutely stay here again on our next trip - highly recommend their properties.

2 June 2024
Unprompted review
Rated 5 out of 5 stars

Amazing apartment exactly like the…

Amazing apartment exactly like the photos and within walking distance of a tube station and only a few streets away from all the shops. Brandon was very accommodating and even let us check in early. He always responded to any issues and came to the apartment to fix them quickly. I would highly recommend Brandon and his properties. I will be using him again if in London.

29 April 2024
Unprompted review
Rated 5 out of 5 stars

Peaceful and quietly located

Looks just like the photos, lots of technology and gadgets to try out. The glass partition is a very cool feature. Close to the station and located in a nice part of London, walkable to the tube.

19 April 2024
Unprompted review
Rated 4 out of 5 stars

Modern, Clean with Great Hosting

We spent 4 nights at this apartment recently. It is modern, clean, and comfortable. It was ideally situated near Perivale Tube so you can access London easily & around the corner from a Large Tesco superstore which was perfect for our family of 4. There were a couple of teething problems when we arrived but nothing that wasn't sorted by our hosts quickly, and efficiently. I would highly recommend this property to anyone visiting London.

6 April 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic!

Fantastic apartment, spotlessly clean and in a brilliant location! Nothing was too much trouble for the hosts, communication was excellent. We were very happy with our stay and would stay again!

20 April 2024
Unprompted review
Rated 5 out of 5 stars

Lovely experience all round

Loved the decor, cleanliness, location and facilities. Felt very homely, comfortable and bigger than expected. Near underground station so in a great location - and watching the birds and wildlife in the garden outside was an unexpected bonus whilst still being near shops and cafes. Didn’t feel like a stuffy London trip - had a great time, would definitely recommend.

12 April 2024
Unprompted review
Rated 5 out of 5 stars

Fab apartment

Great location, just 5 minutes from Highgate Tube station.
Clean & modern flat with all the essentials provided.
Excellent comm from Brandon.

10 April 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look