First and second orders smell totally different
I originally purchased the Zeus Body Butter because I genuinely loved the scent. The first one smelled amazing, so much so that I had other people try it, and they loved the scent and were actually ready to purchase it themselves.
Unfortunately, my latest order was completely different. The scent was noticeably different from the original product I purchased, and I was very disappointed with the quality.
I contacted ASCEND SKIN and even offered to send the product back so they could inspect it. Instead, they refused to provide a refund and told me that odor, fragrance strength, and general product quality were not eligible for a refund.
What makes this even more frustrating is that their website advertises a 30 day quality guarantee and says that product-quality issues will be resolved or refunded.
I was a customer who genuinely liked the original product and was willing to recommend it to other people. They have now lost me as a customer because of how this issue was handled.
My advice: be careful before purchasing, especially if you’re expecting the same scent and quality from one order to the next.
