Ascend Viral Reviews 223

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consider this service a valuable investment for building their social media presence, appreciating that it delivers genuine growth unlike many other tools that promise shortcuts. People are consistently happy with the smooth and stress-free user experience, noting that the team is dependable and professional, ensuring everything works as expected. Reviewers frequently highlight the acquisition of real, engaged followers who interact with content, leading to significant and authentic engagement. However, some people were dissatisfied with the service, mentioning issues with the unfollowing process where promised actions were not taken, leading to an increasing following list without a corresponding increase in their own follower count. A few other people also felt that the growth in followers was slower than expected or that the engagement was poor, questioning the value for the subscription cost. Some customers also noted concerns about the staff being understaffed, which they felt impacted the service delivery and the overall effectiveness of the growth strategy.

What people talk about most

Social media

Reviewers mention positive feedback about social media growth, with many expressing satisfaction with the... See more

Service

Users describe positive interactions with service, with many finding it reliable and a "total game changer"... See more

User experience

Consumers find the user experience to be positive, with many appreciating the true engagement and natural... See more

Staff

Customers consistently note ambiguous experiences with staff, with many praising the team as dependable,... See more

Subscription

Clients share ambiguous opinions on subscription, with some expressing satisfaction and recommending the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ascend Viral completely exceeded my expectations. In an era where everyone promises growth hacks and shortcuts for social media, most tools end up being fluff — but not this one. If you're serious abo... See more

Rated 5 out of 5 stars

I don’t have any complaints about the service so far. It’s been a really smooth experience and everything has worked as expected. If the pricing were a bit lower, I’d probably move all of my other a... See more

Rated 5 out of 5 stars

After 2 months I'm impressed. I'm getting people dm and comment on my page for things I've done ages ago. It's growing really fast and I'm almost +1000 on my Yoga page. Interestingly my Music page isn... See more

Rated 5 out of 5 stars

Communication with your personal growth assistant is top notch. You're talking to a real human that is actually working on the growth of your social media account. I have gained over 100 followers in... See more


Company details

  1. Internet marketing service

About Ascend Viral

Written by the company

Ascend Viral provides truly organic & safe social media growth services. We fight against unethical social media strategies, and we've been helping people spread their influence since 2016.

If you have had a poor experience with Ascend Viral, please contact us at support@ascendviral.com so we can make things right. We want all our customers to be happy, and we'll do anything it takes to make you satisified with our service.

WE CARE ABOUT OUR CUSTOMERS!

Sending us an email will create an investigation on your subscription. Our management team will be able to create a solution for you as soon as possible. We'll investigate your personal growth assistant, their actions, their messages, and more. We want to make sure all our assistants are held up to our high standards.

Your personal growth assistant is human, after all. Humans make mistakes; however, we do our best to always fix those mistakes. Contact our management team if you believe a mistake has been made.

Ascend Viral's Instagram growth service is the leading ethical growth provider. We are built for businesses and individuals that struggle to gain traction on Instagram. We're not built for everyone.

Contact us to see if we're right for you.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

223 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reels are going viral

Whatever they did, it worked. My reels are going popular now and my account is steadily growing. I guess the algorithm saw that I'm getting quality activity and send me on the discovery page... and I am very grateful to team Ascend Viral.

29 July 2024
Rated 5 out of 5 stars

Ascend Viral is great!

When it comes to Instagram, this company is the best. I have been in social media management for a couple of years so I know a thing or two and they are definitely above the rest.

24 July 2024
Rated 5 out of 5 stars

I am happy that I found this company

I am happy that I found this company. My business has grown and keeps on growing organically, and this has helped me to open new revenue streams via Instagram. They have amazing communication skills and work-ethics!

23 July 2024
Rated 1 out of 5 stars

A complete scam

A complete scam! They waste your time by bombarding you with a long list of questions and drag it out day after day until your subscription period ends, without doing anything to grow your account. A total waste and the biggest scam!

1 July 2024
Unprompted review
Ascend Viral logo

Reply from Ascend Viral

Hi!

We don’t recognize this name. Can you please email us so we can identify you and resolve this?

If there are ever onboarding delays with the free trial, then we can extend the free trial. If nothing happened during your free trial, then there is usually a reason for this. We want users to be able to try our service! That's why we have a free trial.

Furthermore, we absolutely have to ask questions so we can understand your audience and your niche. We want the most accurate growth possible for our clients.

Please email us as soon as possible at team@ascendviral.com so we can identify you.

Update: It's been one week since this review has been posted, and nobody has claimed this review. We don't have a customer with this name, and this user never submitted any information to Trustpilot. That being said, we'd love to help them if they ever decide to reach out.

Additionally, if any user reading this review has any issues with our service or with our free trial, please contact us through email. We resolve things quickly through email. We can also assign a different growth assistant to you. We want to help you grow on Instagram!

Thanks,

Ethan

Rated 5 out of 5 stars

I love it!

Working with this company has been great and these people really treated my business like their own. I also got some good tips and pointers how to take the max out of my Instagram campaigns and I am more than satisfied with the service.

21 July 2024
Ascend Viral logo

Reply from Ascend Viral

Thank you for your 5 star review! We value having you as a customer! Please don't hesitate to reach out to our team if you need anything!

Rated 3 out of 5 stars

free trial atleast means zero growth

second day to my trial zero growth, they might aswell give a cheap trial instead or no trial if they are not going to deliver anything before getting paid. So dissapointed having 2 days gone forever instead of having other solutions.

The only good thing is the UI.

22 July 2024
Unprompted review
Ascend Viral logo

Reply from Ascend Viral

Hi,

This user violated our free trial policy and signed up for multiple free trials on the same day. All of the trials were then canceled moments later. This user also never contacted their personal growth assistant.

I personally reached out to this user, and they have not responded.

Thanks,

Ethan

Rated 5 out of 5 stars

"Very professional"

"Very professional, great communication, unparalled knowledge and service, 5 stars!!"

5 July 2024
Unprompted review
Ascend Viral logo

Reply from Ascend Viral

Thank you for your 5 star review! We value having you as a customer! Please don't hesitate to reach out to our team if you need anything!

Rated 4 out of 5 stars

Good Service

The Growth Support manager, Esha, was very professional and attentive. Josie and the CEO were also very attentive and I enjoyed working with Ascend Viral. Ultimately it wasn't the right solution for me and where I am at the moment in my social media journey, but I valued very much the team's care, attentiveness, and their expert tips on how to boost my social media success.The tips were tailored and felt very much bespoke and personalised. Comms were warm, timely, clear and reassuring when needed. Big thank-you to the team and Esha especially!

5 July 2024
Unprompted review
Rated 5 out of 5 stars

Very Satisfied. Great Company!

I have been using ascend viral for 5 months now and I couldn’t be happier! I’ve tried all of the other “instagram growth services” and I was met with poor service and scummy people.

The team at ascend viral is the real deal.

I highly recommend this company to anybody who is looking to improve their Instagram!

22 June 2024
Ascend Viral logo

Reply from Ascend Viral

Thank you for your 5 star review! We value having you as a customer! Please don't hesitate to reach out to our team if you need anything!

Rated 5 out of 5 stars

It’s been a year and Ascend Viral still…

It’s been a year and Ascend Viral still gets the job done. The staff is very very nice and the growth is very steady!

1 June 2024
Unprompted review
Ascend Viral logo

Reply from Ascend Viral

Thank you for your 5 star review! We value having you as a customer! Please don't hesitate to reach out to our team if you need anything!

Rated 5 out of 5 stars

MASSIVE improvement over Path Social

I made the foolish mistake of signing up for path Social a few months ago, and I quickly realized that all the followers that I gained from them were completely FAKE. I was able to find Ascend Viral and they helped me get the growth and engagement that I was hoping I'd get. Jay has been my personal assistant and he has been doing a FANTASTIC job.

5 April 2024
Ascend Viral logo

Reply from Ascend Viral

Thank you for your 5 star review! We value having you as a customer! Please don't hesitate to reach out to our team if you need anything!

Rated 5 out of 5 stars

AscendViral is absolutely essential

Everything is smooth with Ascend Viral. It's nice to see a company that really cares. The onboarding experience was quick and easy. The growth was solid and the engagement has steadily increased over the past month. If you are hesitant about them, give their free trial a chance.

11 May 2024
Unprompted review
Ascend Viral logo

Reply from Ascend Viral

Thank you for your 5 star review! We value having you as a customer! Please don't hesitate to reach out to our team if you need anything!

Rated 1 out of 5 stars

Free trial seems to be scam !

So I had signed up for a 5 day trial on 14th may with the starter plan. They just wasted time in the first 5 days and after me putting in all the data before hand again after signing up they asked me multiple questions which I happily answered hoping for the service to get going. But nothing happened and suddenly after 5 days they stopped my service without any email initimation. I only got to know when I signed in that the trial had ended without any activity. So basically trial is a scam ! Just to be sure and give them another chance I paid for a monthly subscription and after taking the payment they still didnt activate the service.. after using their chat service on their website I told them that I would put a review on trust pilot and then they just activated my plan and within 2 mins deactivated it again ! Seems very fishy. However in all its been a week and absolutely no activity on my account apart from showing some unimportant data about my account which I already would be knowing. When I asked them why the delay they told me heavy workload. I wonder why they dont put a disclaimer on the payments page that your services would be delayed on account of heavy workload.. pay at your own risk ! Uptil now no new followers, no activity. I never asked them to promise me followers but there isnt any activity ! Pls note this review is on the basis of one week (primarily free trial) and I would review the service again later with an open mind.

21 May 2024
Unprompted review
Ascend Viral logo

Reply from Ascend Viral

This user signed up with an invalid credit card that was blocked by our system. When they eventually made a payment, it was then flagged by our system for fraud. Their payment was later refunded. They were never onboarded. No service was rendered to them due to their consistent billing issues.

The Instagram account they eventually provided to us wasn't optimized for our service, so we asked them questions to clarify their niche and their goals. We have sent them an email to get them on the right track, but they haven't responded yet.

Rated 4 out of 5 stars

I joined Ascend Viral a month ago

I joined Ascend Viral a month ago to grow my new instagram site, with the intention of launching a small clothing brand(eventually) The customer service at Ascend is excellent. They are honest and knowledgeable and you have the feeling they really want it to work for you. This all stems from an approachable and helpful CEO, Ethan who has answered my emails directly. My personal assistant Esha, is again extremely professional and clearly knowledgeable.
But unfortunately there is a however. I only got 80 new followers in a month (as the guarantee is 150 followers I will receive my monthly fee back), but as the team seem dedicated to my success I will remain with Ascend and have used the return fee to upgrade to Turbo! Here I hope to gain more feed back as to what Im doing wrong so that the people they send my way click the follow button and start interacting. I will update in a couple of months as sometimes I do think it takes time. But all in all I would definitely recommend. Their approach is one to be commended.

19 April 2024
Unprompted review
Rated 5 out of 5 stars

Growth Update

My team has been using Ascend Viral for a few months now, and they've been really good so far. We went from 1400 followers in late 2023 to just approaching 4000 followers today. Our engagement has also increased as well. Id recommend them over the other growth services we've tried.

28 March 2024
Ascend Viral logo

Reply from Ascend Viral

Thank you for your 5 star review! We value having you as a customer! Please don't hesitate to reach out to our team if you need anything!

Rated 1 out of 5 stars

This company is a complete waste on…

This company is a complete waste on money.

One, I signed up with them, for three months, I heard from the growth assistant once. Through following and unfollowing accounts I gained MAYBE a couple hundred followers.

I then expressed by dissapointment at the service and was contacted by one of the owners, who asked me to take down my google review and AT A PERSONAL COST TO THEM which i found a ridiculous statement seeing as this whole thing was a scam they would put me on a turbo plan for an additional three months if i removed the review.

So i removed the review, I was reinstated with the same growth assistant and the SAME CRAP AVERAGE service continued for the next three months.

All in all I gained a thousand followers.

NOT WORTH IT DONT WASTE YOUR MONEY THEY DON'T HELP OR GIVE INSIGHT.

6 November 2023
Unprompted review
Ascend Viral logo

Reply from Ascend Viral

This customer was completely refunded. There was definitely a lack of communication with her, and we take full responsibility. We should've assigned them a new growth assistant and helped her optimize her growth settings. If this customer wants to give us another chance in the future, we'd be glad to help her. We wish this customer the best of luck moving forward.

Rated 5 out of 5 stars

turbo plan, The best coming ever!

I’m a tough client that always asks for much , I’ve been searching for a social media help for 2 years now and I’m so sad that I haven’t met ascend viral sooner. This company is literally the best ! They have top systems for communication support ( I even exchange email with the CEO) and I also had the best growth assistant ( Esha Patel) I mean, she got to the heart of the issue , she and her team made the greatest and deeper research to give me the best advices for my profile! If you want to do a professional job and never stop growing , Ascend Viral has you!!!
Thank you for everything !

29 March 2024
Unprompted review
Rated 5 out of 5 stars

Not a Scam, Great Customer Service & They Really Care

I wanted to work with Ascend Viral for instagram growth and reached out with some questions about my page. I was concerned as I have heard bad things about online growth platforms in general, but when I reached out I had the most helpful response from the owner, Ethan as well as their support team. Before becoming a paying customer, Ethan did a full breakdown of my Instagram and actually recommended that I don't use their services because I was already doing really well and only needed a few minor tweaks. He said the money I would pay to ascend viral could just be put towards my content instead and that we weren't the right fit. I thought this was very refreshing, and it's clear Ascend Viral is NOT a scam and really cares about the people they work with, to make sure their clients are the right fit, not to just get $$ and be done with them! If I ever need an instagram growth platform in the future I definitely will be using Ascend viral!

17 February 2024
Unprompted review
Ascend Viral logo

Reply from Ascend Viral

Thank you for your 5 star review! We value having you as a customer! Please don't hesitate to reach out to our team if you need anything!

Rated 5 out of 5 stars

Being a chef and food blogger

Being a chef and food blogger, my main goal was to reach more food enthusiasts who appreciate gourmet cooking. Ascend Viral exceeded my expectations. Their targeted approach has brought in a community of food lovers who actively engage with my recipes and cooking tips. What I love most is the personalized service – it feels like they have a real stake in my growth. They’ve helped me refine my hashtags, better understand my audience, and even offered tips on post timings. It’s refreshing to work with a team that’s as passionate about my growth as I am about my cooking.

26 January 2024
Unprompted review
Ascend Viral logo

Reply from Ascend Viral

Thank you for your 5 star review! We value having you as a customer! Please don't hesitate to reach out to our team if you need anything!

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