Ascenti Physio Reviews 

6,399
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,213 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and compassionate approach, making sessions effective and supportive. Many people highlight the exceptional service, noting significant improvements in their conditions, pain relief, and increased mobility thanks to tailored treatment plans and clear explanations. However, some customers also noted significant difficulties reaching the company through their call center or online options, often spending long periods trying to get assistance. A few other people also felt that waiting times for appointments were excessive, with some experiencing delays in internal referrals.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, knowledge, and... See more

Service

People report positive experiences with service, often highlighting the professionalism, expertise, and... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, understanding, and... See more

User experience

Consumers find user experience to be positive, with many reporting great, clear, and helpful interactions... See more

Location

Customers consistently note ambiguous experiences with location, with some finding specific offices like... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My physiotherapist Ammarah was amazing. She was so professional, she checked in with me before every session, checking how I was feeling. Build up a nice rappor during sessions. Gave me good & c... See more

Rated 5 out of 5 stars

I have been attending physiotherapy sessions with Evangelos Nomikos for recovery on my ruptured Achilles tendon where I required surgery for almost 6 months. I must say the care I received was of the... See more

Company replied

Rated 5 out of 5 stars

I recently received help for a knee injury by Quratulain at Ascenti. After an initial video call she provided me with a tailored exercise plan which has helped re strengthen my knee and drastically re... See more

Rated 5 out of 5 stars

I had been suffering for many weeks with a knee injury that prevented me from sleeping for 5 weeks. I initially went through the NHS and felt i was just being passed from Clinician to Clinician. I w... See more


Company details

  1. Physical Therapy Clinic
  2. Physiotherapist

About Ascenti Physio

Written by the company

We are Ascenti Physio. The leading provider of physiotherapy - helping thousands of people to elevate their health and live active lives every day.

Whatever your physiotherapy and wellbeing needs, we’re here to help.

With speedy access to advanced therapies and affordable treatments, our clinicians can get to the heart of your problem and treat it fast.

Enjoy convenient access to highly trained physiotherapists wherever you need to be, with same-day appointments available either face-to-face or online as part of our award-winning virtual service.

With more than 20 years’ experience serving both the public and private sectors, we are industry leading experts and passionate believers in our distinct clinical philosophy.

Ascenti is a dynamic and progressive company – advancing physical therapies by making them more accessible to all, raising standards and pioneering new digitally enabled physiotherapy and musculoskeletal (MSK) services.

Our amazing people make us who we are and lift us above the competition – with a national network of 300 directly employed Ascenti clinicians delivering upwards of 600,000 treatment sessions every year. Enabling people to make headway after illness and injury, step back in to work after accidents, or simply stay active and keep moving forward in their daily lives.

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(6,399)

1,170 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Experience

I had a fantastic experience with Heemanshi Mistry. She understood my injury from the very beginning and created a clear, effective recovery plan that helped me make excellent progress.

She was supportive, knowledgeable and professional throughout the entire process, and her positive attitude made every session feel encouraging. I always felt that I was in very capable hands.

I would highly recommend Heemanshi to anyone looking for a physiotherapist. Should I ever need physio treatment again, she would absolutely be my first choice.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing help for my bad neck thank you!

I had such a bad neck after lifting my disabled daughter and her wheelchair, I just lived with the pain. Then I tried Ascenti Physiotherapy and I cannot believe how amazing even just a few sessions were! Thank you so much Abigail Sweeney, your expertise and professionalism make such a difference. I would recommend this service to anyone.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Leamington Ascenti physio

Leamington Ascenti physio was able to tailor exercises to my problem and exercise goals. The physiotherapist took time to listen before starting treatment and after 4 sessions has given further exercises for me to continue to strengthen the problem area. Thank you

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Evangelos is the best

I have been attending physiotherapy sessions with Evangelos Nomikos for recovery on my ruptured Achilles tendon where I required surgery for almost 6 months. I must say the care I received was of the highest quality. The attention and support I was given to get myself back walking, running and playing sports again was the best. I highly recommend to anyone needing physio sessions to use Ascenti and especially Evangelos. Thank you buddy, much appreciated.

14 July 2026
Unprompted review
Ascenti Physio logo

Reply from Ascenti Physio

Thank you so much for your fantastic 5-star review and for taking the time to share your experience. We're delighted to hear that Evangelos provided such high quality care and support throughout your recovery following your Achilles tendon surgery. Helping our patients return to the activities they enjoy is what we're passionate about, and it's wonderful to know you felt well supported every step of the way. We'll be sure to pass your kind words on to Evangelos, they'll mean a great deal to him. Thank you again for your recommendation, and we wish you all the very best with your continued health, recovery, and return to sport.

Rated 5 out of 5 stars

Fantastic pysio at Leamington clinic.

I’ve been seeing my pysio Sarfaraz since January. He is absolutely fantastic and a real credit to the company. He has helped me with my back pain and neck pain and increasing mobility.
He’s so friendly. Caring and amazing at his job. Through his help I have been able to move forward and recover he gives me excersises specially targeted towards the area of concern. So grateful for him and all the help he’s given me.
Highly recommend him!

30 June 2026
Unprompted review
Ascenti Physio logo

Reply from Ascenti Physio

Thank you so much for your wonderful 5-star review and for sharing your experience. We're delighted to hear that Sarfaraz has been able to support you throughout your recovery and help improve your back and neck pain, as well as your mobility. Your kind words about his friendly, caring approach and dedication to providing personalised treatment mean a great deal to us. We'll be sure to pass your feedback on to him, it will make his day. Thank you again for your recommendation, and we wish you continued success with your recovery.

Rated 5 out of 5 stars

Very knowledgeable

Vijay was very knowledgeable and friendly. He explained the mechanisms of my injury in clear language and managed my recovery well.

13 July 2026
Unprompted review
Ascenti Physio logo

Reply from Ascenti Physio

Thank you so much for your wonderful 5-star review. We're delighted to hear that you had such a positive experience with Vijay. Providing clear explanations and personalized care is something we strive for, and it's great to know you felt well supported throughout your recovery. We truly appreciate you taking the time to share your experience and wish you all the best with your continued health and recovery.

Rated 5 out of 5 stars

I was referred to Ascenti after a car…

I was referred to Ascenti after a car accident and had a few months of physio with Ioannis. When we started I could barely move and Ioannis worked so hard to build back up my movement and confidence to get my back into my normal routine!! Great, friendly, super knowledgeable sessions that I would definitely recommend.

8 July 2026
Unprompted review
Rated 1 out of 5 stars

Ascenti are difficult to get hold of on…

Ascenti are difficult to get hold of on the phone... I have ended up waiting for 30mins to talk. Their physio sessions are too short be of any meaning value. Half hour ones have been shortened to 25mins, with too much talk and any meaningful treatment be about 7 or 8 mins. Don't waste your money ...

20 May 2026
Unprompted review
Ascenti Physio logo

Reply from Ascenti Physio

Thanks for your review, we appreciate you taking the time to share your experience. We are getting in touch directly with you.

Rated 5 out of 5 stars

I had been suffering for many weeks…

I had been suffering for many weeks with a knee injury that prevented me from sleeping for 5 weeks. I initially went through the NHS and felt i was just being passed from Clinician to Clinician.
I was then referred to Ascenti through AXA. I started my physio at the Stamford clinic under Physiotherapist Divya Gadhiya. Divya was brilliant from my first session, knowledgeable and compassionate and I could tell that she really took an interest in my injury and wanting to find a solution. Within the first week of starting my treatment, my pain level went from a 10 to a 2. I gained flexibility and confidence in using my leg. Each week, i went from strenght to strength. I cannot thank Divya enough for how she has helped me achieve so much in such a short period. I would truly recommend her and the Ascenti program. Paul Mott

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Physio sessions

Quratulain has been knowledgable, professional and kind through my course of physio sessions. The series of exercises I have been given each week has helped to reduce the pain and build my strength. Thank you

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Very informative

Very informative and gave clear instructions on what to do as well as always being able to answer any questions we had. Furthermore, very good conversationalist.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

After suffering with back pain for over…

After suffering with back pain for over 10 years, I was referred here for physio. Within the first 5 minutes of my appointment I was given a path for recovery. I have been discharged today and from when I came in to now it's genuinely night and day.
I cannot thank Leon enough for making me feel comfortable and heard. I have so many days, even weeks without pain, I have a plan to long lasting help and I wouldn't have had that if I hadn't worked with Leon!
Cannot recommend Leon and Ascenti enough.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

I recently received help for a knee…

I recently received help for a knee injury by Quratulain at Ascenti. After an initial video call she provided me with a tailored exercise plan which has helped re strengthen my knee and drastically reduce the pain I was feeling. I'm now well on the way to recovery. Thanks again Quratulain!

1 July 2026
Unprompted review

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