Banner for Ascot Lloyd

Ascot Lloyd Reviews 399

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 157 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, politeness, and professional approach, often highlighting their ability to explain complex information clearly and provide sound advice. The customer service is consistently described as excellent, with many appreciating the quick response times and efficient handling of inquiries. However, some people were dissatisfied with occasional delays in getting a response or being directed to the correct department. A few customers also mentioned issues with communication regarding account changes or advisor assignments, leading to some frustration.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the helpfulness and... See more

Service

Users describe positive interactions with service. Customers consistently praise the helpfulness and... See more

Customer communications

Consumers find contact to be positive. Many reviewers praise the company's efficiency, helpfulness, and... See more

Response time

Reviewers mention positive feedback about response times. Many customers praise the swift and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Aimi was polite and gave me the confidence in her manner that she will look after our joint investments. Her following actions to locate our withdrawals illustrated that she is more than words. We ha... See more

Rated 5 out of 5 stars

I have the pleasure to deal with your advisor Mike Browning. I have absolute faith in his advice he makes you feel as though you are his only client he is a throughly nice man who gives me complete co... See more

Rated 5 out of 5 stars

Contact via phone was quickly answered. Ascot Lloyd team member was patient, courteous and friendly. I really appreciated the help and support while I logged on to the web site for very first ti... See more

Rated 5 out of 5 stars

Jojo at Ascot Lloyd was helpful, polite and dealt with my enquiry promptly. I received the promised emails shortly after our phone call ended ensuring that I was fully informed of the correct time and... See more


Company details

  1. #12 of 20 best companies in Financial Planner
  2. #37 of 48 best companies in Financial advisor

Written by the company

Here at Ascot Lloyd, we pride ourselves on being financial advisers who offer financial advice & financial planning to personal & corporate clients.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

399 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We have found bot Barnaby and Raj…

We have found both Barnaby and Raj extremely helpful. They have clear client concern, explain things well and gave the most helpful advice when necessary, or explained issues where appropriate. We are more than satisfied with the service we have received.

16 July 2025
Rated 5 out of 5 stars

Great service

Great service, genuine people, nothing is never to much of a problem, my adviser , i cannot say enough good praise for him, he made the difference

25 July 2025
Rated 5 out of 5 stars

Peace of mind

I was so nervous about talking to a financial advisor and over coming the jargon which is used in their pension policies, but after talking to my advisor, within seconds, we were talking as if we were friends, it made me feel so much at ease,if a question was asked and I didn't fully understand, he then explained it in a much better way, which made the whole experience so easy.
I thank your company so much for giving me this person to talk to as he was absolutely brilliant.

25 June 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look