Asian Grocer Online Reviews 

161
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Impeccable customer service from the AGO team! I needed to amend my order and that was completed promptly without any hassle. The next day delivery was smooth and I was kept updated throughout the who... See more

Company replied

Rated 5 out of 5 stars

First experience with AGO was fantastic. Making order online was easy with large range for items that you will usually find at any Asian grocers. Items arrived properly packaged with protection for... See more

Company replied

Rated 5 out of 5 stars

Delivery is always prompt, great service and excellent communication. If and when there is an issue, they resolve it quickly and are always easy to communicate with. David, particularly, goes above an... See more

Company replied

Rated 5 out of 5 stars

Being a new mum, I am unable to leave the house for grocery shopping. AGO gave me the option to do it at home and everything delivered very timely the next day. The pricing was pretty much the same as... See more

Company replied

Company details

  1. Grocery delivery service

Written by the company

Being proud Asian Australians, we happily shoulder the responsibility of bridging our two cultures by bringing the unique flavours of Asia into Australian homes. With over 3000 products to choose from (many of which can only be found in Asia), you’ll be able to choose a dish which showcases the fresh, bold and comforting flavours of our cuisine with friends and family in no time. We believe that your money and time should be well spent with loved ones, so we strive to offer the lowest prices, best products and an easy shopping experience without any stress. Asian Grocer Online is a labour of love, starting with our family and ending with yours.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

161 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(161)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We are really impressed by AGO's very friendly customer service

We are really impressed by AGO's very friendly and prompt customer service. We also find AGO as a very reliable online grocery supplier, with prompt and on-time delivery. Fresh produce and pantry goods delivered are as advertised in the online catalog which by the way is impressively comprehensive and easy to use.

26 October 2022
Asian Grocer Online logo

Reply from Asian Grocer Online

Hi Anthony,

Thank you for taking the time to leave us a positive review! We're thrilled to hear that you enjoyed your experience with us and we appreciate your kind words.

Best regards,
AGO Team

Rated 5 out of 5 stars

Good service and fast delivery

I have been searching for these biscuits/crackers for a while and finally found them.
Great price, reliable and cheap delivery service.
I am impressed thanx
Definitely will purchase from again.

21 October 2022
Asian Grocer Online logo

Reply from Asian Grocer Online

Hi Sylvia,

Thank you for taking the time to leave us a positive review! We're thrilled to hear that you enjoyed your experience with us and we appreciate your kind words.

Best regards,
AGO Team

Rated 4 out of 5 stars

On time

On time, reliable, good communication, solid and consistent service. Products esp veggies exceptionally fresh. One star less due to meat delivery I suggest to be put in an insulated bag to keep it fresh.

28 October 2022
Asian Grocer Online logo

Reply from Asian Grocer Online

Hi Beth,

Thank you for taking the time to leave us a positive review! We're thrilled to hear that you enjoyed your experience with us and we appreciate your kind words. We take all feedback seriously and strive to provide the best possible service to our customers. We will discuss the meat process with our team.

Best regards,
AGO Team

Rated 5 out of 5 stars

I have always got my deliveries before…

I have always got my deliveries before time and no issues with my order.

25 October 2022
Asian Grocer Online logo

Reply from Asian Grocer Online

Hi Rangana,

Thank you for taking the time to leave us a positive review! We're thrilled to hear that you enjoyed your experience with us and we appreciate your kind words.

Best regards,
AGO Team

Rated 5 out of 5 stars

Fast and Fresh Great range

Fast, fresh and well packed

24 October 2022
Asian Grocer Online logo

Reply from Asian Grocer Online

Thank you! Glad you enjoyed our fast, fresh, and well-packed service. We appreciate your positive feedback!


Rated 5 out of 5 stars

The driver made sure he left it at the…

The driver made sure he left it at the right door and confirming with me by giving me a call.

25 October 2022
Asian Grocer Online logo

Reply from Asian Grocer Online

Thank you! We're pleased to hear our driver ensured a smooth delivery and confirmed with you. We appreciate your positive feedback!

Rated 5 out of 5 stars

good range of products and well priced

good range of products and well priced. most of the time, most of the items i want are in stock. delivery is quick and easy and food arrives in good condition.

20 September 2022
Asian Grocer Online logo

Reply from Asian Grocer Online

Thank you! Delighted to hear you appreciate our range, prices, and quick delivery. Your satisfaction is our priority. We appreciate your positive feedback!

Rated 5 out of 5 stars

Brilliant

Always on time, very polite delivery people, by far the best quality produce for the best prices.

26 September 2022
Asian Grocer Online logo

Reply from Asian Grocer Online

We're thrilled to hear that you're enjoying our service and products! Thanks for the glowing review and for choosing us. We appreciate your support!

Rated 3 out of 5 stars

Two items you can click and it says…

Two items you can click and it says added to cart but whne you check the cart its not showing.. that needs to be fixed to give best customer experience.

Beifang beef and beifamg pork

6 September 2022
Asian Grocer Online logo

Reply from Asian Grocer Online

Thank you for bringing this to our attention. We're working on resolving the issue to improve your shopping experience. We appreciate your feedback!

Rated 5 out of 5 stars

Easy transaction from start to…

Easy transaction from start to delivery. Goods are delivered promptly.
Thanks again.
Suugestion, If you can add more Filipino goods in your inventory, that would be great..then it will certainly be a 1 stop shop for me.. :)

14 August 2022
Asian Grocer Online logo

Reply from Asian Grocer Online

Thank you for the positive feedback! We're glad your experience was smooth. Appreciate the suggestion—we'll consider adding more Filipino goods. Thanks for choosing us!


Rated 5 out of 5 stars

Outstanding shop

Great product range, delivery is superb and excellent price

25 August 2022
Asian Grocer Online logo

Reply from Asian Grocer Online

Thank you for your kind words! Delighted you love our extensive product range, superb delivery service, and excellent prices. We appreciate your support!

Rated 5 out of 5 stars

A great discovery

I like how the website is easy to navigate. I like the use of icons for the product categories; the individual tick boxes for denoting allowing substitutions; how I can compile a favourites list; how I can get inspo for meals in their recipes section (and auto add ingredients to my cart) and; how I can opt for eco friendly packaging.

It would help me if there was a clear, large over-riding ‘X’ to exit/close the drop down list of my cart items as I seem to click X to accidentally remove cart items instead of exiting my cart.

I really appreciate the next day delivery option available as I see this feature as part of the convenience of online shopping.

I love the variety of items on offer, esp Asian specialty ingredients like nam seasoning, cha lua, kbbq meats, Vietnamese mint, fresh pandan leaves, fresh rice noodles, tofu chips and more. I also love the range of options within each product (like the number of options available for fish sauce and rice). The more items the better! Would love to see even more fresh veg and Korean/Japanese products.

Would love a guide on storing the fresh meat, its best before date and whether it is fresh or frozen.

Option to leave with authority is critical for me as there’s a lot of stress if I’m told my order cannot be left unattended.

The ability to track my estimated delivery arrival is GOLD. It allows me to use my time more efficiently and arrange for items to be put away quickly after they are delivered. Big delivery windows with no order tracking is a big deterrent when it comes to online shopping for me.

The team members I have interacted with behind this business have always been very helpful and sincere in their service, from ordering to invoicing and on-site delivery.

31 August 2022
Asian Grocer Online logo

Reply from Asian Grocer Online

Thank you so much for your detailed feedback and kind words! We're thrilled to hear that you're enjoying our website features and variety of products. Your suggestions are invaluable, and we'll certainly work on improving the user experience. We appreciate your support and look forward to serving you again soon!

Rated 5 out of 5 stars

Best online asian grocery delivery in Sydney

A wide range of asian products, prompt delivery, eco friendly packaging.

I used them during the pandemic and have ordered from them ever since

3 September 2022
Asian Grocer Online logo

Reply from Asian Grocer Online

We're incredibly grateful for your kind words and loyalty! It's been a pleasure serving you with our wide selection, fast delivery, and eco-friendly packaging. Thank you for your ongoing support!

Rated 5 out of 5 stars

A reliable company with good service

A reliable company with good service. The delivery of my groceries is always ON TIME.
Thank you.

1 September 2022
Asian Grocer Online logo

Reply from Asian Grocer Online

We're thrilled to hear that your grocery deliveries are always on time. Your satisfaction is our top priority, and we look forward to continuing to serve you!

Show reviews in all languages. (161 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look