Best Australian Online Casino Reviews 2

Reply from Best Australian Online Casino

Jul 1, 2025

Dear Hudson,

Thank you so much for your feedback! We're really glad to hear that you were happy with the speed of our payouts and verification process. We put a lot of effort into making every step as smooth, clear, and user-friendly as possible. That’s why we focus on fast withdrawals and giving players the freedom to choose the most convenient payment method.

To make your experience even more exciting, we invite you to explore everything our site has to offer – from a wide range of bonuses and challenges to regular tournaments and a loyalty program. There’s always something happening to keep the gameplay fresh and engaging.

And if you ever have questions, suggestions, or run into any issues, don’t hesitate to reach out. Our support team is here 24/7 via Live Chat or at support@asino.com and always ready to help.

Wishing you lots of luck, wins, and great vibes ahead,
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Reply from Best Australian Online Casino

Dec 24, 2024

Dear Voja Vucinic,

We’re truly sorry for the confusion surrounding your withdrawal and any inconvenience this has caused. After thoroughly reviewing your situation, we’d like to provide a detailed response to clear up any misunderstandings.

First and foremost, we want to emphasise that we are a licensed casino operating strictly within the framework of our T&Cs, ensuring fair and secure gaming for all our players. We regret that you experienced a delay in processing your withdrawal. Please rest assured that we always strive to process withdrawals as quickly as possible. Your request was approved at our end but then was processed by the payment provider. Unfortunately, we have no control over the operations of third-party organisations.

The different confirmation times you were given occurred because the transaction status was still being updated. Our team provided you with the most up-to-date information available at the time. Now you need to wait for the funds to reach your account. As stated in the WITHDRAWAL POLICY section of our T&Cs: 'All Bank Transfer payouts are in principle processed within three to seven (3–7) banking days.'

The confirmation email may not have reached you as the transaction was not yet fully completed.

Regarding the response time from your VIP manager, please note that their working hours are Monday – Friday, 08:00 – 16:00 UTC. This information is included in the emails you receive from the manager. While VIP managers have set working hours, responses to urgent enquiries may occasionally be provided outside of these times.

Additionally, we reviewed your interactions with our support team and would like to note that all your enquiries were addressed. At your request, our specialists have also reached out to the relevant department for confirmation that the withdrawal was processed. Once we receive their response, we will promptly send you an email.

We hope this clarifies any concerns you may have had. If you have any further questions, our support team is available 24/7 via Live Chat or email at support@asino.com.

Best wishes,
Asino Casino