I’m not tech-savvy at all, but they made everything feel simple and manageable no jargon, just real help. The expert guided me through every click, waited patiently while I followed, and even encourag... See more
Company replied
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Review summary
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What people talk about most
Based on these reviews
The lady I communicated with was clear in her help, didn't patronise or give too many instructions at once. I felt comfortable feeding back as a non electronics person. When I was unable to do someth... See more
Company replied
I woke up to a Wi,Fi issue, reached out immediately, and everything was working again within 15 minutes. Perfect way to start the day. I didn't even finish my toast before the problem was solved. Supe... See more
Company replied
You are using some of the best people in the industry. I can't applaud enough their timeliness, knowledge, courteousness, and professionalism. My technician was always there with good advice and know... See more
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Company details
About Ask-Crew
Written by the company
🔧💡 Ask-Crew connects you with certified experts anytime, anywhere, to solve your everyday technical and home service challenges.
Our professionals are here to provide reliable solutions to your everyday problems.
⚡ On-Demand, 24/7 Support:
Connect with an expert in minutes whenever you need help – no appointments, no waiting.
✅ Certified Experts:
Every expert is vetted and highly qualified, so you get trustworthy answers every time.
🛠️ Every Problem Solved:
From computers, phones, and Wi‑Fi to home appliances, plumbing, and car repairs – we have an expert for it all.
Our Customer Care team is available 24/7 to assist you.
Feel free to reach out at help@ask-crew.com or call us anytime at +1 888 878-7694.
Contact info
United States
- (833) 600-0218
- help@ask-crew.com
- ask-crew.com
4.4
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Troubleshooting
Troubleshooting, and guidance was spot on. It's been a very frustrating week with this new Internet service that has allowed me not to work and cost me thousands of dollars for such a horrible service. It is a business account so they should not even allowed a representative to send me this AT&T air modem. I did not solve the problem but I received great guidance that will allow me to cancel this service and restart with my original service again. I need the Internet and not one where I'm looking at a spinning wheel and falling asleep as I'm waiting on three different devices on my laptop my iPhones and my TV
27 November 2025
Unprompted review
Reply from Ask-Crew
Hello Michelle,
Thank you for your feedback! We’re glad the troubleshooting guidance felt clear and helpful during such a frustrating situation. It’s great to know the support you received will help you move forward with a better setup. We appreciate you sharing your experience with us.
Best,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Remarkable Speed and Succinct Interchange.
It was remarkable how quickly my problem was understood and dealt with. The questions asked of me were very precise, succinct and cleverly formulated to understand and fix the problem in the shortest timeframe. A unique and unusual problem was fixed within a dozen questions and answers.
29 November 2025
Unprompted review
Reply from Ask-Crew
Hello Craig,
Thank you for your feedback! We’re delighted to hear how quickly and clearly your issue was resolved. It’s great that the guidance felt precise and efficient, helping you reach a solution in such a short time. We appreciate you sharing your experience.
Best,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Kate spent a lot of time helping me
Kate spent a lot of time helping me. I so appreciate it. Your should hire more like her, she didn't make feel stupid. I'm an old lady new to all this technology.
29 November 2025
Reply from Ask-Crew
Hello Mary,
Thank you for your heartfelt and kind feedback. We are truly honored to hear how Kate’s patience and respectful support made you feel comfortable and valued, especially while navigating new technology.
We deeply appreciate you taking the time to share your experience. If you ever need assistance again, we’ll be here with the same warmth and dedication.
Best,
Anna, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Trouble with credit card downloading onto Quicken
Quickly solved a problem with Quicken not downloading my credit card info
29 November 2025
Reply from Ask-Crew
Hello,
Thank you for your feedback! We’re glad to hear the issue with your credit card info not downloading was resolved quickly. It’s great that our service helped you get everything working smoothly again. If you need assistance in the future, we’re here to help.
Best,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
getting things done and helping people…
getting things done and helping people withvery detailed information
28 November 2025
Unprompted review
Reply from Ask-Crew
Hello Eric,
Thank you for your positive feedback! We are delighted to hear that our detailed information has been helpful in getting things done for you.
We truly appreciate you taking the time to share your experience. If you have any questions in the future, please feel free to contact us.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Walter is very knowledgeable in his job.
Walter was kind and patient. He know exactly what he was doing. I’m always so grateful since I’m elderly.
28 November 2025
Reply from Ask-Crew
Hello Irene,
Thank you for your feedback! We’re really glad to hear the support you received felt patient and knowledgeable. It’s wonderful that the assistance provided made you feel comfortable and well cared for. We truly appreciate you sharing your experience.
Best,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
I was having strange fluctuating…
I was having strange fluctuating storage space problems, and they helped me step by step and solved my problem, thank you
28 November 2025
Reply from Ask-Crew
Hello John,
Thank you for your kind feedback! We are so glad our team could guide you step by step to resolve the fluctuating storage space issue.
We truly appreciate you taking the time to acknowledge their support. If you have any more questions in the future, we are always here to help.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Henry was great
Henry was very patient with me and tried several things until we got the results.
28 November 2025
Reply from Ask-Crew
Hello Lorry King,
Thank you for your wonderful feedback! We are so pleased to hear that Henry was very patient and persistent in trying different approaches until we achieved the right results for you.
We truly appreciate you taking the time to acknowledge his dedication. If you have any more questions in the future, we are always here to help.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Better, but why do it in the first place?
My Issue has now been fixed, but I will leave this review in as a warning to others.
Had a minor issue with Uber and was directed to this Third Party Site for resolution.
They told me it was going to cost $1 for a year of ongoing support, so I said OK since I couldn't go any further with Uber's Chatbot.
Shortly afterwards I was notified by PayPal that two charges had gone through for this company. One was for the dollar, but as a subscription, so I cancelled future payments. The real killer was the second one. $69 for an annual subscription which I had NOT agreed to. Tried to contact the "seller" as PayPal asks you to.
The phone # was not connected. These charges were refunded but others should be aware that this happens. It is the second time in the last year that this has happened to me.
28 November 2025
Unprompted review
Reply from Ask-Crew
Hello Veronika,
We're sorry to hear that your experience with the site wasn’t as expected. We'd be happy to assist you.
Please take a look at your private messages, and we’ll be happy to assist you.
Best,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Good quick replies and guidance
28 November 2025
Unprompted review
Reply from Ask-Crew
Hello Anthony,
Thank you for your positive feedback! We are delighted to hear that you received good quick replies and helpful guidance.
We truly appreciate you taking the time to share your experience. If you have any questions in the future, please feel free to contact us.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Was upset as i felt i was misdirected…
Was upset as i felt i was misdirected to this site whilst trying to find a particular company`s customer services, you are asked to pay a refundable £1, to get access, but by paying that £1 , "in the small print it says that you are actually signing up to a £24 a month technical support service... once i found all of this out and explained that i did not want this service, within half an hour it was all resolved
27 November 2025
Unprompted review
Reply from Ask-Crew
Hello Nick,
Thank you for sharing your experience. We understand how situations like this can feel confusing, and we’re glad to hear things were ultimately resolved on your end. If you have any remaining questions or need help reviewing any details related to our service, our team will be happy to assist.
Please feel free to contact us at help@ask-crew.com or +44 7700 170576, and we’ll be glad to help.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +44 7700 170576
It was nice that no one rushed me
It was nice that no one rushed me. We just talked through the issue calmly and found the solution together.
11 November 2025
Reply from Ask-Crew
Hello D. Wyatt,
Thank you for your thoughtful feedback! We are so pleased to hear that you felt comfortable and unhurried during the process, and that we could work together calmly to find the right solution.
We truly appreciate you taking the time to share your positive experience. If you have any more questions, we are always here to help.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Reply from Ask-Crew
Hello Janette,
Thank you for your wonderful feedback! We are thrilled to hear that Nick provided great help and made a positive impact on your experience.
We truly appreciate you taking the time to acknowledge his support. If you have any more questions in the future, we are always here to help.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Mary N
Mary N. was a great help in solving and fixing my problem, and very thorough and patient. She's very knowledgeable, and explains things in a very clear way. She guided me through the process and reassured me that my account hadn't been scammed She was a pleasure to deal with and a credit to your company. Great customer service.
27 November 2025
Reply from Ask-Crew
Hello Berrie,
Thank you for your incredibly kind and detailed feedback! We are thrilled to hear about your exceptional experience with Mary N. and will be sure to share your high praise with her. Her thorough, patient, and clear guidance reflects the standard we strive to uphold.
We are truly grateful for your trust and for taking the time to acknowledge her support. If you ever need further assistance, we are always here for you.
Best,
Anna, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
i am trying to replace my venmo debt…
i am trying to replace my venmo debt card got lost in mail and cant talk to a person rediculis
26 November 2025
Unprompted review
Reply from Ask-Crew
Hello Lavern,
We have reached out to you via private message to better understand your situation. Please take a look at your private messages, and we’ll be happy to assist you.
Best,
Anna, Ask-Crew Billing Support
billing@ask-crew.com or +1 833 600 0218
Sven patiently type out his suggestions…
Sven patiently type out his suggestions until the issue was resolved
26 November 2025
Reply from Ask-Crew
Hello, David!
Thank you for sharing your experience. It’s great to hear that the support you received was patient and thorough, and that everything was resolved step by step.
Best regards,
Anna, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
I will not pay you to ask a dam…
I will not pay you to ask a dam question Now I will change my card number you will not charge ever again on my card
11 November 2025
Unprompted review
Reply from Ask-Crew
Hello Rosalee,
Thank you for sharing your thoughts. Our service provides access to experts who offer personalised assistance, and the subscription terms are displayed during registration so users can review them before continuing. If you would like our billing team to check your account or confirm your current status, they are available at billing@ask-crew.com or +1 833 600 0218.
Best regards,
Ethan, Ask-Crew Support
billing@ask-crew.com or +1 833 600 0218
I was billed for the dollar i spent by…
I was billed for the dollar i spent by the company in Wilmington USA a month ago now they have just taken 69 dollars if you have spent a dollar then block them on your bank account...
26 November 2025
Unprompted review
Reply from Ask-Crew
Hello Roy,
We have reached out to you via private message to better understand your situation. Please take a look at your private messages, and we’ll be happy to assist you.
Best,
Matthew, Ask-Crew Billing Support
billing@ask-crew.com or +1 833 600 0218
The number 25 was not worth the time and expense to get it changed
It was not a great experience because it took one Optus expert and a dippy-dopey old guy an hour to change 25 into a less hazardous number. That said, the Optus helper was patient with his clunky customer and was tolerant of the humour the customer displayed to mitigate his own frustration with a simply-fixable 4-day problem that was so time-consuming to track down.
26 November 2025
Reply from Ask-Crew
Hello Rob,
Thank you for sharing your detailed feedback. We appreciate you acknowledging the patience and tolerance of our Optus expert, and we understand that the process felt longer than expected.
We are grateful for your perspective. If you would like to discuss this further, please feel free to contact us.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Reply from Ask-Crew
Hello, Al!
Thank you for sharing your experience. We’re glad to hear that the issue was resolved so quickly and that the support you received worked well for you.
Best regards,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
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