askpaul Reviews 656

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and professional approach, making complex financial processes easy to understand. Many highlight the outstanding customer service, noting the team's responsiveness, clear explanations, and dedication to guiding them through every step. People frequently mention the efficiency and stress-free nature of their overall experience, appreciating the quick response times and the smooth user experience. However, some people were dissatisfied with the level of service after signing up, noting a drop-off in communication and ignored emails regarding pension setup issues. Additionally, a few other people also felt that their financial planner was unprepared for their specific situation, leading to postponed calls.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, knowledge, and... See more

Service

Users describe positive interactions with service. Many customers highlight the helpfulness, efficiency, and... See more

Customer service

Consumers generally express high satisfaction with customer service. Many reviewers highlight the helpfulness... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently report feeling comfortable... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick and efficient... See more

Based on these reviews

Rated 5 out of 5 stars

I worked with James Doogue from the AskPaul team to help better understand my financial situation, and how myself and my husband should be managing our finances to help with long term gains. He was ex... See more

Rated 5 out of 5 stars

We had a great overall experience with AskPaul.ie. The process was smooth and well explained from start to finish, which really helped take the stress out of getting a mortgage. Lisa, Daniel, and Step... See more

Rated 5 out of 5 stars

We couldn’t recommend Lisa enough! From start to end Lisa went the extra mile, after getting mortgage approved and going sale agreed pretty quick Lisa was always there when we had questions on t... See more

Rated 5 out of 5 stars

I met with Callum last week to get some advice on trying to boost my pension. He was fantastic! He was warm, patient and ensured every step of the way I fully understood the information he was givin... See more

Rated 5 out of 5 stars

We cannot explain how brilliant Gareth was from start to finish of the mortgage application and approval process. After being told by 3 other mortgage advisors that we wouldn't get approved for a mort... See more

Rated 5 out of 5 stars

Absolutely brilliant experience. As first time buyers we really had no idea what was involved but Lisa and Stephen were there every step of the way making the whole process easy and stress free. Highl... See more

Rated 5 out of 5 stars

Sam was brilliant helping us get our life insurance in place. He explained everything in a really clear, easy-to-understand way and was always happy to answer any questions we had. The whole process w... See more

Rated 5 out of 5 stars

Great Experience With Ask Paul. My advisor, David Madden, has been a pleasure to deal with. Totally forthcoming about how everything works, and only suggesting actions that will help my financial... See more

Rated 5 out of 5 stars

I cannot recommend Nicola Beggs and the team highly enough! From our very first call to the final closing, the level of professionalism and dedication was unmatched. They took the time to explain e... See more

Rated 5 out of 5 stars

I would like to say Thank you to Conor, who was extremely helpful and answered any concerns or questions I had. The information was very informative and put me on the right track. Thank you so much. V... See more

Rated 5 out of 5 stars

We are thrilled with the service we have received from Ask Paul. Colm has done a phenomenal job setting up our company pensions in such a timely manner. There is so much paperwork involved and I'm ful... See more

Rated 5 out of 5 stars

I've just used the AskPaul service for some financial advice on my pension and a PRB, and honestly, the experience was brilliant! I had the best help thanks to Callum. Callum gave great advice, it... See more

Rated 5 out of 5 stars

When beginning the search for our first home, myself and my partner were apprehensive about the enormity of the task ahead of us. From start to finish, Lisa and Stephen guided us through the process,... See more

Rated 5 out of 5 stars

My advisor David Madden walked me through every single step and answered every question and query I had. I contacted them with a view to getting a pension started. The explanation of a holistic view o... See more

Rated 5 out of 5 stars

The experience was excellent, in particular this was due to our advisor Derek Browne, our particular needs were not straight forward and he was incredibly transparent and clear throughout. He explaine... See more

Rated 4 out of 5 stars

I've been a client of AskPaul since 2018, and usually avail of the free annual check-in service. I've always found the service to be helpful, a guide to change course if needed and reassurance that th... See more

Rated 5 out of 5 stars

10/10 experience for our Mortgage. We couldn’t have asked for a better experience with our mortgage broker, Lisa who was an absolute pleasure from beginning to end. Since beginning working with Lisa,... See more

Rated 5 out of 5 stars

Caoimhe was incredible from start to finish. Incredibly patient and insightful througout the whole process. As a first time buyer she spent extra time explaining the process and all available option... See more

Rated 5 out of 5 stars

Declan was very professional and clear in explaining the different options and questions I had during our meeting/call. The one question he didn't know off the top of his head came back with the an... See more

Rated 5 out of 5 stars

I had a very helpful session with Mr Spendlove and it helped me to gain clarity on my current financial situation and goals and plan from where I am. I have a clearer vision for moving forward now an... See more

Rated 5 out of 5 stars

Highly recommend Niall Dwyer and the team at fairstone for your mortgage needs. Niall was excellent he helped with any queries or concerns throughout the process keeping us calm and updated when neede... See more

Rated 5 out of 5 stars

I had an initial consultation call with Andrew Hoey and was so impressed. Have had calls before for financial advice where I get lost in the data and the terms they use but he’s way of explaining it w... See more

Rated 5 out of 5 stars

Nicola was personable, approachable, available, and we felt she went above and beyond to get us our funding for our dream home. Nicola's knowledge was also second to none too! A credit to the orga... See more

Rated 5 out of 5 stars

I have been working with James over the past year. James has been very helpful and professional throughout every interaction. He has made our experience so easy and never put any pressure on us.

Rated 5 out of 5 stars

As first time buyers this was completely new ground for us. We cannot speak highly enough of Lisa Langtry. She was brilliant! The video call meeting at the start, the easy and open communication line.... See more

Rated 5 out of 5 stars

Eoin was always communicating with us. Broke it down to simple terms for first time buyers and was very helpful throughout the whole mortgage process. Was always willing to jump on the phone whenever... See more

Rated 5 out of 5 stars

Shane and his colleagues looked after our mortgage application. The service provided was excellent - everything was explained clearly and our queries were dealt with promptly. Getting a mortgage is ti... See more

Rated 5 out of 5 stars

I have dealt with askpaul for about 6 years now and honestly I could recommend the team the enough. Mark has been an amazing help to me moving my pension into one pot and showing me what it looks like... See more

Rated 5 out of 5 stars

Great advice and help. Explain everything fully and in simple terms. the recommended policy has performed very well. Provide regular updates Always available to discuss. Would highly recommend.

Rated 5 out of 5 stars

Fast, efficient, helpful and knowledgable. Lisa & Stephen in particular have been amazing from start to finish. Very quick at responding and always there to answer our silly questions. Would highly re... See more

Rated 5 out of 5 stars

I dealt with David Madden from the start of my journey with Ask Paul. From the get go he put me at ease knowing that my finances were in good hands. I had initially arranged a call to discuss pen... See more

Rated 5 out of 5 stars

Colin was really knowledgeable and helpful. Gave great advice that was based on our financial needs and not geared towards just getting business. Would definitely recommend

Rated 5 out of 5 stars

Sam was great from the beginning. He helped make the whole process of securing our mortgage protection so easy. We didn’t have a start date for a long time and found him to be very accommodating. He... See more

Rated 5 out of 5 stars

Lisa Langtry was my Mortgage advisor & took all the stress out of my first time buying a house. Lisa is extremely responsive & got back to any questions I had. I am delighted how the process went. Lis... See more

Rated 5 out of 5 stars

David Madden put in a lot time and effort to help me understand my finance s and what i need to do in the future. He really helped to clarify my situation and made it much easier to understand.

Rated 5 out of 5 stars

I had an outstanding experience working with Caoimhe and Stephen at askPaul/Fairstone Ireland throughout my home-buying journey. From the very beginning, they were with me every step of the way -... See more

Rated 5 out of 5 stars

Same was my advisor and he has been extremely helpful with our application. I was really happy and impressed with how quickly he was able to get back to me about queries or questions I had.

Rated 5 out of 5 stars

Phenomenal. Derek secured 100k more than our bank offered directly, our bank then matched within two days. He was a pleasure to deal with, none of the usual stress attached!

Rated 5 out of 5 stars

Thank you to Gearoid for helping us get great value and a great policy for our mortgage protection. He was very quick with his responses and got us the documents very efficiently. I would highly recom... See more

Rated 5 out of 5 stars

Donna my financial advisor was excellent at her job. Explained everything in simple form about savings plans as investments that I was able to understand.

Rated 5 out of 5 stars

I was lucky enough to deal with James Who helped me navigate through life assurance and options for my pension these are fields i am clueless about He made the journey seamless and he was so frien... See more

Rated 5 out of 5 stars

Eoin was my mortgage advisor for a long time, supporting me in obtaining the most appropriate AIP before I finally went sale agreed on a property. The online portal was very easy to use and clearl... See more

Rated 5 out of 5 stars

We honestly couldn’t recommend the team at Ask Paul enough! From start to finish, the whole process was made so smooth and stress-free thanks to an incredible team of people. Nicola Be... See more

Rated 5 out of 5 stars

David Madden with AskPaul / Fairstone was very insightful, helpful and patient with us. Even though our situation changed while we were discussing options, we're keen to return to AskPaul and David w... See more

Rated 5 out of 5 stars

Eoin & Stephen were extremely helpful throughout the entire process from AIP to close of sale. Very communicative and gave clear guidance every step of the way.

Rated 5 out of 5 stars

had a great consultation with Callum, who made me feel very confidant investing my money. Explained everything to me in layman's terms. Paperwork was not as bad as I though and it all went very smooth... See more

Rated 5 out of 5 stars

David Madden from ask Paul gave us sound investment advice. Was really good at his job, followed up on everything and left no stone unturned. Really top guy and a top company.

Rated 5 out of 5 stars

I'm super grateful for AskPaul. I've learnt so much in a wide arrange of financial areas and feel much more confident in how to make my money work for me. I would 1000% recommend them.

Rated 5 out of 5 stars

All my questions were answered and explained as many times as I needed. Kevin is very personable and friendly and he seems to know his stuff. He was very efficient on his end and patient when I too... See more

Rated 1 out of 5 stars

Asked for a consultation and had same. Broker promised to get back to me the next day with updates -7 business days later nothing - zero contact - despite a follow up email. Avoid - there are much bet... See more

Rated 1 out of 5 stars

Organised an online meeting and took time off work. Financial planner was not prepared for our situation and decided to end call and postpone. Never received any further contact.

Company replied


Company details

  1. Financial Planner
  2. Financial advisor
  3. Income Protection Insurance Company
  4. Insurance broker
  5. Investment service
  6. Mortgage broker

Written by the company

With over 25 years of experience in the Irish market, we specialize in providing personalized financial planning and investment advice to individuals, families, and businesses across Ireland. Whether you want to save for your children's education, get a mortgage, plan for retirement, grow your wealth through smart investments, or simply switch to a better interest rate on the current mortgage, we have the expertise and the tools to help you achieve your goals. In a significant milestone last year, we partnered with Fairstone, a renowned wealth management solution provider based in the UK. Fairstone oversees £13.5bn funds under management for over 50,000 wealth clients and 40,000 mortgage clients. The combination of Fairstone’s extensive experience in the UK sector with askpaul's local market knowledge makes for a powerful partnership and opens many exciting opportunities. This collaboration of askpaul & Fairstone has allowed us to extend our reach, enabling us to bring comprehensive financial planning solutions to even more people across Ireland.


Contact info

4.9

Excellent

TrustScore 5 out of 5

656 reviews

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Rated 1 out of 5 stars

Avoid!

Asked for a consultation and had same. Broker promised to get back to me the next day with updates -7 business days later nothing - zero contact - despite a follow up email. Avoid - there are much better brokers out ther!

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Pension planning appointment…

I booked a pension planning appointment recently and spoke with David Madden. As someone who has very little knowledge about finances it was a really start to understanding which steps I should take and in which order in the next few years. He answered all my questions and I found it very helpful.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely Amazing

I worked with Lisa from start to finish in my New Home Journey, Lisa was my go to with everything mortgage related. She was nothing short of absolutely fantastic, made the process so easy and understandable, took the stress out of that side of the process for me. She was always there to answer questions and give advice that suited my situation. Billy was very helpful when it came to the mortgage protection also! I couldn't recommend Lisa and the team enough!

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Mortgage switcher

Recently switched my mortgage with the help of Fairstone aka askpaul. It was a difficult switch but with the help of Niall, Ciara and Stephen it was made easier. Everything was communicated well and responses were quick. Giving a special shoutout to Niall who went above and beyond to sort out an issue we had with the BER rating. Would highly recommend using their services. I’ll be a returning customer for sure

24 March 2026
Unprompted review
Rated 1 out of 5 stars

Organised an online meeting and took…

Organised an online meeting and took time off work. Financial planner was not prepared for our situation and decided to end call and postpone. Never received any further contact.

24 March 2026
Unprompted review
askpaul logo

Reply from askpaul

Hi Laura,

Thank you for your feedback, and we're very sorry to hear about your experience.

We understand how frustrating it must have been to take time off work for a meeting that didn’t go as planned, and it’s especially disappointing to hear that you didn’t receive any follow-up. This isn’t the standard we aim to provide at askpaul.

We’d really appreciate the opportunity to make this right by arranging a new appointment with one of our senior financial planners and ensure you get the guidance you were expecting. We’ve request a few more details so if you could reply at your convenience.

Thank you again for bringing this to our attention.

Kind regards,
askpaul Team

Rated 4 out of 5 stars

Reassurance that things are on track!

I've been a client of AskPaul since 2018, and usually avail of the free annual check-in service. I've always found the service to be helpful, a guide to change course if needed and reassurance that things are on track. Thanks to Conor for this year's review, and sharing his insight on the market along with options to consider for the years ahead.

2 March 2026
Rated 5 out of 5 stars

Sinead was absolutely fantastic to work…

Sinead was absolutely fantastic to work with throughout my mortgage process. She was professional, supportive and always clear in her communication. She guided me through a complex transaction with great care and attention. I’m very grateful for her help and would highly recommend her.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

I had an evening discovery call…

I had an evening discovery call scheduled with Dec where we discussed my current financial situation, immediate one year plan and long term finance goals. Together we put blocks in place to tackle current issues and scheduled a follow up call for end of this year to map out a medium-long term plan. His advice was sound and of benefit to me personally identifying some options I was mindful pursuing of and giving me a better understanding of these.

2 March 2026
Rated 5 out of 5 stars

Very positive experience

I booked a free consultation with Michael Young. Michael's advise was practical and jargon free .
I felt very confident with the decisions I made over both meeting with him.

12 February 2026
Rated 5 out of 5 stars

David Madden is great

David Madden with AskPaul / Fairstone was very insightful, helpful and patient with us.
Even though our situation changed while we were discussing options, we're keen to return to AskPaul and David when we're ready to Protect, Save and Invest!

24 February 2026
Rated 5 out of 5 stars

Ask Paul Financial Consultation with Kevin Gorman

Our consultation was with Kevin Gorman. What really made the experience great was the easy going nature of the conversation, while still going through a thorough consultation. Kevin explained everything in great detail and in an easy to understand manner. He had no problem sharing what works for him and we have since adapted a lot of what he has recommended and look forward to seeing the results speak for themselves ! Anyone I come across that is considering having a consultation on their finances I will definitely be passing on his details to them !

23 February 2026
Rated 5 out of 5 stars

Outstanding Service When It Mattered Most

I had a fantastic experience with AskPaul.ie. From start to finish, the team was incredibly friendly, approachable, and always happy to help with any questions I had.

What really stood out was how quickly they acted — especially when things became urgent close to completion. They moved fast, kept me updated, and made sure everything related to my mortgage protection was sorted without unnecessary delays.

Buying a home can be stressful, but their efficiency and responsiveness made a huge difference. I genuinely felt supported throughout the process.

I wouldn’t hesitate to recommend AskPaul.ie to anyone looking for professional, reliable, and proactive service.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Very glad I tried out this service

Very glad I tried out this service.
It was super quick to arrange a first consultation & my financial advisor, Declan, was incredibly knowledgeable & helpful.
I really feel like I have peace of mind now that I’ve gotten the ball rolling on my pension & investments.

28 January 2026

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