I spend 26 for a 5 pack of dosing capsules for my cf boundless vape you only sent me one i want the others or my money back i waited a month for 1 dosing capsule please fix...
Weedipedia
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See what reviewers are saying
Not a paid advertisement; and I rarely leave reviews. This company has gained another lifetime customer; the service provided when my booted ass selected the incorrect shipping address was spectac... See more
Company replied
This is my first order and it was shipped fast and arrived faster than most things I've ordered before from anywhere else. I am in Puerto Rico, so having something arrive that fast is not usual. Items... See more
Company replied
I was skeptical at first but once I saw the owner commenting on a forum I felt better about everything. Super legit, super fast shipping product was amazing. Highly recommend buy without fear!
Company details
Written by the company
Weedipedia is the first online head shop powered by the community. Featuring a curated selection of the best of bongs, dab rigs, vapes, grinders and all smoking accessories the community loves.
Contact info
1650 N Oakley Ave, 60647, CHICAGO, United States
- +18478599509
- weedi@askweedipedia.com
- askweedipedia.com
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Great little storage box
Great little storage box. Will be great for my dab rig! Think I’m going to get a few more!
10 June 2021
Reply from Weedipedia
Derek!
Thank you so so much for taking the time to leave us feedback this is very much appreciated!
Team Weedi~
Reply from Weedipedia
Mark!
This makes us so happy, to make a customer happy! Thank you so much!
Team Weedi~
I love the Solo II
I love the Solo II. It is very user friendly. I have arthritic hands & this vaporizer is easy for me to load with my favorite dry herb. It is also very easy to clean & maintain. Customer service & communication are exceptional! Thank you!
9 June 2021
Reply from Weedipedia
Lauren,
Thank you so much for sharing this feedback for the community! This means the world!
Team Weedi~
Reply from Weedipedia
Hello Kevin,
I hope you are having a great day! This is Pablo, Weedipedia's owner. I'm also finally responsible for making sure every customer has the best shopping experience possible with us.
We ask every customer who purchases from us to review their overall service experience and review the specific product purchased. Whether the purchase is for a vape pen, a Magical Butter, or a 45mm Banger, we automatically ask every customer no matter if their experience has been good, bad, or just neutral.
It's difficult for me to wear all the business hats needed to run our small business all the time. Therefore, even if I trust our Weedi+ Customer Experience team, their training, and quality control measurement points, I know mistakes will happen, and I want to hear all of them from customers like you, Kevin. This way, we can design and implement specific or systematic changes to address issues in your customer journey with Weedipedia.
Kevin, we asked you because this is a great way to spot issues and trends in everyday operations since I can't, unfortunately, read every customer email. These reviews speak about when we are doing a good job or about aspects we need to improve.
In this case, I think there is some room for improvement. I looked at your point, and it seems like our warehouse shipped the wrong item. I'm sorry about this issue and how inconvenient it is not to receive the correct product and return it. Thank you for your patience and feedback! I believe you are in the process of returning the wrong item, and we potentially already sent the correct one? Apologies, but the person handling your support ticket is off today, so that I will look tomorrow for all details.
Please, Kevin, reach out to my email directly at pablo@askweedipedia.com. I would love to hear what we need to do to make you feel happy with your experience. I'm pleased to offer a shipping refund or a discount for any other product you may be interested in.
Pablo
Great buying experience
Great buying experience with this company. I have purchased several products on different occasions I have always received top-notch customer service.
8 June 2021
Unprompted review
Reply from Weedipedia
Thank you so much for your feedback!!!
Reply from Weedipedia
Great customer!! Thank you.
The experience overall was awesome!
5 June 2021
Reply from Weedipedia
Thank you so much Sandra!
This feedback goes such a long way! Many thanks
Team Weedi~
Great Customer Service, quality products
They are prompt with responses, fast shipping, quality products!
Thanks!
4 June 2021
Unprompted review
Reply from Weedipedia
Thanks Trace!
This rocks our world in so many ways, Thank you!
Team Weedi~
Great service from beginning to end!
4 June 2021
Great customer service
Great customer service , but I'm either disappointed with my product or I'm not educated on use.
4 June 2021
Reply from Weedipedia
UPDATE:
Hi Joey,
I want to reach out and check if maybe you would like to exchange your product for something different?
I'm Pablo; I lead the Weedi team. One of our goals at Weedipedia is always to try our hardest to ensure everyone who trusts us with their hard-earned ca$h should have a positive shopping experience.
I honestly would like for you to have a better taste of your overall purchase! On this occasion, the issue wasn't because we committed a mistake but more due to the actual product you purchased.
It almost seems like you had a positive interaction with the team, but what you bought was disappointing in the end.
I wanted to clarify that this review is specifically about the customer service and overall shopping experience at Weedipedia. That's why they call them "service reviews."
You will also receive a second review invite asking your opinion solely on the item you purchased; they call them "product reviews."
We usually send this second invite around fifteen days after your item was delivered.
We want to make sure you guys have enough time to play with your new product to test it before inviting you to review it.
Would you have given us the same rating knowing that this review is just about customer support and shopping experience?
I know how hard Weedipedia's customer experience team works. These reviews are essential to them; they are a reflection of their performance. But most importantly, how our customers think we are doing.
If it's not too much to ask, could you please send us a "detailed" product review when you received the second invite? Maybe give it a one-star and let everyone know why the product sucked big time.
Please, Joey, if your rating above is not due to the service we provided, it would mean a lot to the Weedi team to know how you felt about their support with your shopping experience.
Thank you, and please let me know about exchanging that product!
Pablo
------------------------------------
Hi Joey,
Sorry to hear you are not thrilled with your item :(. Have no fear. We will reach out to you to see how we can help :)
Team Weedi~
Only issue I had was how long it took…
Only issue I had was how long it took to get to me. But, I understand. Otherwise, great product and I will be back for more, in the future. Thank you.
4 June 2021
Quick and sweet straight from the bag!
Quick and sweet straight from the bag!! Definitely will go back!
3 June 2021
Reply from Weedipedia
Yes Khristian!
Music to our Weedi ears! We are living for this review!
Team Weedi~
Hands down one of the best experiences…
Hands down one of the best experiences I've ever had buying from anyone online or in person. There was a shipping issue on my order and they reached out to me to make sure I had gotten. When I hadn't they shipped another one to me and were so friendly about everything I felt good buying from a company that really valued it's customers with such a personable experience. #FlawlessTransaction I'm definitely hooked as a customer I've set aside an allowance for myself for rewards for myself lol I love it!
2 June 2021
Reply from Weedipedia
Josh!
You are a gem and we are so super lucky to have epic customers like you!
Hope your summer is off to a sweet start, rock on!
Team Weedi~
Quick shipping
Quick shipping. Great deals. Item perfectly as described! 10 out of 10, would recommend! Great communication and great service!
2 June 2021
Reply from Weedipedia
Jewis,
This means so much to us, we greatly appreciate you taking them time to share such great feedback!
Team Weedi~
Reply from Weedipedia
Thank you so much Stephen!
We greatly appreciate your business and feedback! Come Again in the future :)
Team Weedi~
Good Service
1 June 2021
Reply from Weedipedia
Thank you so so much Ted!!
This really means so much to us! Have a groovy week!
Team Weedi~
Excellent Customer Service
Excellent customer service. I recently placed 2 orders back-to-back and when I contacted them they combine the orders so I didn't have to pay the extra shipping.... they also gave me an extra discount on the new order... would definitely give them my money again.
24 May 2021
Unprompted review
Reply from Weedipedia
YaY!!!
This means so much to us! We can't thank you enough for giving us a chance and remaining part of the Weedi Fam!
Team Weedi~
Weedipedia is amazing 🤩
Weedipedia is amazing 🤩! I am so happy that I found them. My legit one stop shop for all my vaping goodies! Not only are the products awesome, but the customer service is fantastic! Thanks Weedi!
23 May 2021
Unprompted review
Reply from Weedipedia
Elizabeth!
Thank you so much for being one of our loyal Weedi's :) You Rock so Hard!
Team Weedi~
I had needed a battery for my carts and…
I had needed a battery for my carts and this one was perfect! Came fairly fast considering, and I will definitely be ordering from you guys again!
15 May 2021
Reply from Weedipedia
BB!
Thank you so much for leaving this great feedback and for coming back to us :)
Team Weedi~
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