ASPCA Pet Health Insurance Reviews 6,536

Overall, good customer service, however, the insurance was for my folks’ parents’ pets. They are older and have a challenging time working with technology and I helped them with that. As go telephone services, it would have been nice if it were made easier to get contact with a Spanish speaker easier.

The WORST insurance. First of all, they donate a very tiny amount to ASPCA just to use their name. You are not supporting ASPCA in any meaningful way. Second, they deny most claims as pre-existing conditions, do not respond at all to emails, lose the file over and over need multiple phone calls and emails just to get to respond. Useless. I can't believe they run an insurance business this way.

I have had ASPCA insurance since 2019 with my first dog and 2 dogs since 2020. Both insured as puppies. Neither have chronic medical conditions. I filed 2 claims. 1 ear infection and a skin condition. Since 2024 my cost for both went from $90 per month to $210. More than double. I was told this is due to age increase and increases can go from 4-26%. Well the math isn’t mathing. Beware that your rates will increase to a ridiculous amount despite your pets being healthy. I am insured 10k 90% reimbursement. I don’t even pay this much for my car insurance. It makes no sense.

I give them a big fat 1 star. This company is very quick to take your payment but when it comes time to reimburse a policy holder they find any and every reason possible to not pay out. For an organization that says they help pets I would have thought better of them. They will not be getting anymore of my money ever.

Easy to file a claim. Great rates for my pups health care.

Easy, fast and rewarding.
I personally appreciate the quick response and fast refunds I am receiving using ASPCA insurance. So far it's been a good experience.

Never had a problem with any claims since I’ve been with them. Claims are always processed quickly.

this company misadvertises. Even if you wait the 14 day period they call everything pre- existing. Denied all our claims trying to say they were pre existing. if your pet had a body before INSURANCE ITS PREEXISTING!!
THEY SUCK!

your website is so easy to navigate & your process time for claims is fabulous

Love It and Would Recommend It!

I'm writing this review in hopes of getting better customer service (someone please respond to my emails and explain why my claim was denied). My dog had an accident and was injured. I pay for an accident-only policy. What is the point of paying for insurance if applicable reimbursements are denied? Very frustrated and upset that I have huge out of pocket expenses- this is exactly what I was trying to avoid when I purchased this pet insurance policy!

Very good experience. The person I talked to was very helpful.

I have been paying insurance for 6 years and the first time I need it ... They pay nothing. It is a joke. I submitted over $1300.00 in bills and they approved ZERO that's right nothing!

Every interaction I have had with ASPCA has been pleasant and efficient.

I submitted a first time claim on my cat, Tiberius …he’s never had a health problem in 13 years. I was concerned that my claim was going to be delayed because of an auto generated email asking for all my cats history. He doesnt have any past incidents or vet visits documented. But Gelo, the customer service representative, I spoke with resolved my concern immediately. He was assuring, considerate and a great representative for ASPCA Pet Insurance.
I am very happy with the way the process is going and ASPCA Pet Insurance.
Thank you.

They are responsive to claims processing and I haven't had a denial yet. I also enjoy being able to pay for my policy on a yearly basis instead of monthly. It is the nature of the beast, but I still don't understand why I can't raise my policy's limit. Inflation can raise the cost of doing business, but not my coverage.

Long wait on hold wasn't ideal but the rep offered to call me back and took care of my issue without any further difficulty

A waste of time and money with this company. Go with another pet Insurance that actually cares about your pet with cheaper insurance and better coverage.