Aspect Reviews 20,207

Avoid, they are not transparent with their quotes. They debited my account more than agreed price without my consent as they had my card details prior to booking.

Good service, the person was very knowledgeable and informative about his job and explained in a perfect manner

From start to finish Ryan Dower has been amazing and has kept me thoroughly informed at each stage of the leak search and then the repair . Everything has been tested and the hole created filled in .
I couldn’t have asked for better workmanship and customer service . I wouldn’t have any reservation in recommending Aspect and especially Ryan .

Good work. Most friendly person

Job done sufficiently fast took care, tied up well, job complete all good. Thank you.

Timely, and very knowledgeable and professional in his delivery. Clearly an asset to your business. Harvey surveyed the problem, gave clear advice, with no pressure, and undertook remedial work to the best of his ability. We will consider our further options as outlined by Harvey, and will certainly use your company again, as necessary.

The whole process was seemless from booking a plumber to being kept informed on the expected arrival time which was at the start of the time window given, once here Harry was brilliant, he worked quickly, in a tidy manner and kept me informed on what was going on the whole time. Once the work was completed Harry cleared away immaculately. The quality of Harry's work was fantastic and the price was more than fair for the work completed.

Great customer service and engineer came on time for both of my appointments. Email follow up came promptly so no worries from booking to payment.

Great service from Aspect.Patrick was fantastic, professional, efficient and he explained everything that he had to do to fix the issue we had.He left everything clean and tidy.We wouldn't hesitate in recommending Aspect or Patrick to friends and family. Thank-you.

Very professional and friendly approach

Good comms from the call centre. Tradesman was on time, clear about his task & tidy. Professional & polite; cleared up all mess (which he kept minimal); respectful and engaging. Worked swiftly and completed a good job.

I am very disappointed with these companies attitude in terms of pricing as they were not transparent about their charges. They misled me thinking that I was paying rate which included VAT. Be mindful when dealing with them.

I will NOT use them again! We were asked for credit card details upfront with assurance that charges would only be applied after agreement - this was not honoured, and my card was charged while I was still disputing the hours overcharged by the Engineer.

A refund was agreed, yet two months later it has still not been received. Repeated follow-ups have resulted in the same empty promise that it will be processed “in the next few days.”

Also, the service was booked for grouting and the Engineer arrived unprepared without necessary materials and tools. Unacceptable service!

Technician (Anton) was punctual, communicated clearly throughout the process and was very thorough in identifying the source of the leak.

Excellent service from Aspect Service Provider. Pawel was professional, punctual, and extremely efficient. He quickly identified the issue and carried out the drain cleaning to a very high standard. Everything was left clean and tidy afterwards, and he explained the process clearly throughout.

Very reliable and great value for money — highly recommend!

I'm a long-standing customer over many years and have used Aspect for 10 jobs over the last 12 months. While the tradesmen are usually good or very good the administration is now totally unreliable. My latest bad experience is that I had an appointment yesterday for between 8 and 12 and only at 11:45 discovered that they would not be able to honour it. I was given a new appointment for today and yet again they failed to show up. As this follows on from other recent bad experiences, including overcharging (which admittedly was eventually resolved) , I will not use Aspect again.

Came on time, very friendly
Explanation was very good
Very happy with everything

Professional service from the staff members

Easy to contact online good communication all the way through and Peter was very friendly and efficient he managed to do the electrical work we had put off for a while. we are very happy with the results thankyou

Your employee was very patient and helpful.
Ten out of ten