Aspers Casino Reviews 

247
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

Aspers Stratford Westfield definitely going downhill. At reception only a couple of staff are friendly & smile at you, the rest have miserable faces. Drinks machines for water always broken & our of... See more

Rated 1 out of 5 stars

Rubbish casino loss yesterday 1500 play bet 5 pound give me bonus 3 time one bonus 45 pound other 60 68 99,9procent u loss they not giving chance to we don't play noone a lote.off people just come to... See more

Rated 1 out of 5 stars

Unable to give this piece of crap 0 stars. The bonus offers are just a sham, no response to emails, wagered £40 without a single win that matched my bet, new player bonus spins never materialised, fi... See more

Company replied

Rated 3 out of 5 stars

I want to apologise for the previous review but, this review will be not relevant because this is for the online service, which I never used. Here in London unfortunately isn’t alike Las Vegas wher... See more

Company details

  1. Casino
  2. Betting agency
  3. Gambling house
  4. Gambling Service
  5. Online Casino or Bookmaker

Information provided by various external sources

Join Aspers Casino anytime and play the best online games from your mobile phone, tablet or desktop! Grab £1,000 in bonuses when you make your first 3 deposits.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

247 reviews

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1.4

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(247)

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Rated 5 out of 5 stars

Good casino

Good casino, nice games. I love the novamatic games just like being in the casino but from home. Had good bonus and poor but that's the way it goes some months a might get in a few hundred other may lose. If you don't like losing don't gamble. If I spend my monthly budget for gaming I take a break for a few weeks then play again which I like the take a break option and think more people should use it not to get in trouble your not going win most of the time. Overall good games, good chat when needed And excellent payout times. Promos are not that often but I don't mind as I don't like play through bonus. Maybe a rewards calender or stamp every time you play for little bonus would be good. Best casino for me most people are bitter when lose don't gamble what you can't afford

13 May 2021
Unprompted review
Rated 1 out of 5 stars

…my review

Played 45.00 pound to activate a bonus .. this paid 46 p .. whilst in normal game play 30 p was paid for 33.00 pound stake .. my membership lasted 20 minutes . A honest review .. it's companies like these that cause people to lose there homes . Families . Respect . And .......... Life

3 May 2021
Unprompted review
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Reply from Aspers Casino

Hi there,

Thank you for taking the time to review Aspers Casino, and we're sorry to hear of your experience with us.

If you would like us to investigate your concerns, please do contact us via email on reviews@rank.com and include details of your concerns.

We look forward to hearing from you soon.

Kind regards,

Bethany
Aspers Casino Team

Rated 1 out of 5 stars

Scum bag scammers I will never enter…

Scum bag scammers I will never enter your online or in door casino again

28 April 2021
Unprompted review
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Reply from Aspers Casino

Hi there,

Thank you for taking the time to review Aspers Casino, and we're sorry to hear of your experience with us.

If you would like us to investigate your concerns, please do contact us via email on reviews@rank.com and include details of your concerns.

We look forward to hearing from you soon.

Kind regards,

Jack
Aspers Casino Team

Rated 1 out of 5 stars

A casino is a great place to turn a…

A casino is a great place to turn a large amount of cash into a small amount. When your pockets are empty this lot will show you the door

23 April 2021
Unprompted review
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Reply from Aspers Casino

Hi Mike,

Thank you for taking the time to review Aspers Casino, and we're sorry to hear of your experience with us.

If you would like us to investigate your concerns, please do contact us via email on reviews@rank.com and include details of your concerns.

We look forward to hearing from you soon.

Kind regards,

Jack
Aspers Casino Team

Rated 5 out of 5 stars

Hi that was the one of the easiest chat…

Hi that was the one of the easiest chat support and the Thomas was really grateful explain everything eases then he could and he sorted out all my problems so I’m glad you had a chance ask for help Thomas God bless Thomas all the best.P Lewandowski 😎
He deserves for the big bonus from Aspers😉

9 April 2021
Unprompted review
Rated 1 out of 5 stars

Aspers online casino is a rip off

Aspers online casino is a rip off. I've played the same game on other slots and playing it on aspers, is the worst ever experienced. Most of the spins was dead. And when I did win The spins, payouts were the lowest ever experienced. The game play lasted less than 10 minutes, which is the shortest game play ever. I never received the bonus round either. But I must say, it's not the losing that is the problem, it's the rubbish gaming experience that upsets me. Avoid Aspers.

18 February 2021
Unprompted review
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Reply from Aspers Casino

Hi Diana,

Thank you for taking the time to review Aspers Casino, and we're sorry to hear of your experience with us.

If you would like us to investigate your concerns, please do contact us via email on reviews@rank.com and include details of your concerns.

We look forward to hearing from you soon.

Kind regards,

Lauren
Aspers Casino Team

Rated 4 out of 5 stars

great games

great games, super fast withdrawals , only ever had one issue which they resolved quickly. thumbs all.

27 January 2021
Unprompted review
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Reply from Aspers Casino

Hi,

Thank you for your positive review and for taking the time to review Aspers Casino!

We’re very happy to hear that you have enjoyed your experience with us and hope that you continue to enjoy playing with Aspers Casino.

Kind regards,

Nicole
Aspers Casino Team

Rated 1 out of 5 stars

Joined tonight deposit £240 tried to…

Joined tonight deposit £240 tried to cash out £1500 won by playing roulette Money has vanished from my account and I can’t withdraw anything

28 December 2020
Unprompted review
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Reply from Aspers Casino

Hi James,

Thank you for taking the time to review Aspers Casino, and we're sorry to hear of your experience with us.

If you would like us to investigate your concerns, please do contact us via email on reviews@rank.com and include details of your concerns.

We look forward to hearing from you soon.

Kind regards,

Nicole
Aspers Casino Team

Rated 1 out of 5 stars

The best Live chat support; the worst slots/promotional offers

Aspers’ promotional offers are such rubbish that over the time you just lose money. I mean what’s the point they award pity 10 free spins, only to wager x20 on winnings (therefore it will be lost soon anyway) when you have already lost ££ on such low RTP slots? We know ‘variance’ and you just can’t win sometimes, but Aspers use only low RTP slots for their promotions, and their available slots are basically low RTP. Other casino providers offer far better slots and promotions and even give you away cash bonus or free spins if you are on a losing streak. Aspers just let their customers keep losing money.
I must mention though that their Live chat support is, ironically, the best and outshine other larger Casino providers.

13 December 2020
Unprompted review
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Reply from Aspers Casino

Hi Casinee,

Thank you for taking the time to review Aspers Casino, and we're sorry to hear of your experience with us.

If you would like us to investigate your concerns, please do contact us via email on reviews@rank.com and let us know of a convenient time to contact.

We look forward to hearing from you soon.

Kind regards,

Nicole
Aspers Casino Team

Rated 1 out of 5 stars

Grievance sorted

Previously my sister and I lodged a complaint that Aspers Casino doesn’t value old customers
We took friends to join Aspers and they received promotional vouchers of £50 free plays or £50 match play last year and again last week

We wrote a complaint last year and was told that it was because we didn’t register our email addresses then
We went personally to register it last year and gave permission to be contacted for any promotional events etc
We have been receiving updates on events but not when it came to receiving free plays or match play

Last week, our friends received yet again promotional offer of £50 match play but not us
Yet we gamble more than our friends!

We wrote in this week to ask why?
We were told yet again that we have unsubscribed from receiving any promotional offers

This was not true as on our first visit back after lockdown, we were issued new membership cards and made sure that they have our email addresses and permission were given to receive promotional offers

We received updates on events and opening details but never any promotional offers yet again

The reply we received yesterday again stated that we have unsubscribed yet again which were not true

How convenient for them to give such a reply every time!
If so, why do we receive emails from them on their reopening, special events etc but not when it’s free plays or match plays offers

Aspers Casino, it would be much more honest if you were to reply that old customers have been either overlooked or undervalued but not giving us the same silly excuse that we have unsubscribed when we didn’t

Update on my review and reply to Aspers Venue Manager

Thank you very much to the Venue Manager at Aspers( name not given) in Stafford for his time and patience in sorting out my grievances

Hopefully he will be able to subscribe me back into receiving promotional offers

My sister and I do feel sorry that London is going into Tier 3 this Wednesday , thus affecting your staff and company

We appreciated all the hard work done in your safety measures that you have taken to protect us during our visits

We wish you all the very best

Looking forward to visiting again on your next reopening

Regards

11 December 2020
Unprompted review
Aspers Casino logo

Reply from Aspers Casino

Hi Christine,

Thank you for taking the time to review Aspers Casino, and we're sorry to hear that you are not receiving any promotional offers.

If you would like us to investigate your concerns, please do contact us via email on reviews@rank.com and let us know of a convenient time to contact.

We look forward to hearing from you soon.

Kind regards,

Nicole
Aspers Casino Team

Rated 5 out of 5 stars

Very helpful and clear conversation and…

Very helpful and clear conversation and explanation

Very satisfied with the outcome

10 December 2020
Unprompted review
Aspers Casino logo

Reply from Aspers Casino

Hey Jordan,

Thank you for your positive review and for taking the time to review Aspers Casino!

We’re very happy to hear that you have enjoyed your experience with us and hope that you continue to enjoy playing with Aspers Casino.

Kind regards,

Jess
Aspers Casino Team

Rated 1 out of 5 stars

I have never won anything big from this…

I have never won anything big from this casino ! Online or the stratford one. I have a very bad feeling and will never return to any of your casinos. The online casino is a joke ! spending hundreds and getting flipping nothing in return and oh dear the stratford one horrible attitudes from the cashier to the manager or the waiting stuff !
Done with you !

14 November 2020
Unprompted review
Aspers Casino logo

Reply from Aspers Casino

Hi Kamrul,

Thank you for taking the time to review Aspers Casino, and we're sorry to hear of your experience with us.

If you would like us to investigate your concerns, please do contact us via email on reviews@rank.com and let us know of a convenient time to contact.

We look forward to hearing from you soon.

Kind regards,

Nicole
Aspers Casino Team

Rated 5 out of 5 stars

Excellent service

Spoke to April, who was very helpful and supportive ensuring that my limits were affordable and that I was aware of all tools available. Excellent customer service.
Well done Aspers.

23 October 2020
Unprompted review
Aspers Casino logo

Reply from Aspers Casino

Hi Helen,

Thank you for your positive comments and for taking the time to review Aspers Casino!

We’re very happy to hear that you have enjoyed your experience with us and hope that you continue to enjoy playing with Aspers Casino.

Kind regards,

Stephanie
Aspers Casino Team

Rated 1 out of 5 stars

This is the WORST CASINO ON THE WEB

This is the WORST CASINO ON THE WEB. STAY AWAY THEY WILL TAKE YOUR MONEY AND THEN BLOCK THE ACCOUNT AND THEN SAY YOU CANT PLAY. WHY THEY DIDNT DO THE CHECKS BEFORE DEPOSIT IT WAS AN UTTER DISGRACE. THIS LOGAN GUY CHATS SOMUCH RUBBISH... HOW THE HECK DID HE GET A JOB THERE. REALLY PEOPLE STAY AWAY FROM THESE THIEVES... GIVE YOUR MONEY TO CHARITY INSTEAD OF THESE MUGS.... DOESNT EVEN WORSTH 1 STAR SHOULD BE MINUS -10

21 October 2020
Unprompted review
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Reply from Aspers Casino

Hi Yahan,

We are sorry to hear of your dissatisfaction with our website.

If you would like to discuss this with us any further, please let us know by clicking the following link and completing a Contact Request Form: https://www.rank.com/en/contact-us.html#contact-form-wrapper

We look forward to hearing from you.

Kind regards,

Nicole
Aspers Team

Rated 5 out of 5 stars

I spoke to a lady named Summer

I spoke to a lady named Summer. She was very helpful and patient. We need more people Like her on the launch chat please.

25 August 2020
Unprompted review
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Reply from Aspers Casino

Hi Brian,

Thank you for your positive review and for taking the time to review Aspers!

We’re very happy to hear that you have enjoyed your experience with us and hope that you continue to enjoy playing with Aspers.

The positive feedback for Summer will be passed on.

Kind regards,
Nicole
Aspers Team

Rated 5 out of 5 stars

Very helpful customer servis

4 August 2020
Unprompted review
Aspers Casino logo

Reply from Aspers Casino

Hi Pawel,

Thank you for your positive review and for taking the time to review Aspers!

We’re very happy to hear that you have enjoyed your experience with us and hope that you continue to enjoy playing with Aspers.

Kind regards,

Beth
Aspers Team

Rated 5 out of 5 stars

Excellent Casino

Excellent Casino, truly cares about clients wellbeing too. Great support from Riley, very polite and helpful.

27 July 2020
Unprompted review
Aspers Casino logo

Reply from Aspers Casino

Hi Inge,

Thank you for your positive review and for taking the time to review Aspers!

We are very happy to hear that you have enjoyed your experience with us and hope that you continue to enjoy playing with Aspers.

Kind regards,
Aspers Team

Rated 5 out of 5 stars

Chat support with Summer

Summer is a wonderful customer service adviser and helps in everyday possible. Asset to the company.

26 July 2020
Unprompted review
Aspers Casino logo

Reply from Aspers Casino

Hi Sammie,

Thank you for your positive review and for taking the time to review Aspers!

We are very happy to hear that you have enjoyed your experience with us and hope that you continue to enjoy playing with Aspers.

Kind regards,
Aspers Team

Rated 5 out of 5 stars

Lovely people to deal with honestly

Lovely people to deal with honestly. Lovely customer service. Polite. On both platforms, on line and the physical casinos. They are briliant.

24 July 2020
Unprompted review
Aspers Casino logo

Reply from Aspers Casino

Hi Kavitha,

Thank you for your positive review and for taking the time to review Aspers!

We are very happy to hear that you have enjoyed your experience with us and hope that you continue to enjoy playing with Aspers.

Kind regards,
Aspers Team

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