Aspray Reviews 

280
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members and local coordinators for their outstanding professionalism, friendly attitude, and consistently clear communication throughout every single stage of the insurance claim process. Many consumers note that the knowledgeable team expertly handles insurance companies, coordinates reliable local contractors, and successfully completes necessary property repairs to an exceptionally high standard. However, some people mentioned that despite these positive outcomes, the overall remediation process frequently involved unexpected obstacles, occasional delays, and took a long time to fully resolve. Reviewers also pointed out that navigating complex property damage repairs required patience while dealing with various external parties and administrative challenges.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that team members are hardworking, knowledgeable, and... See more

Claim

People report positive experiences with claim handling, noting that knowledgeable staff take away stress by... See more

Customer service

Customers had positive experiences with customer service, frequently praising helpful case managers who... See more

Quality

Consumers find quality to be positive, noting that restoration and renovation works are consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very efficient company started to use them after a year getting nowhere with my claim with my insurance company I was recommended to Satinder Grewal who worked on my claim for two years and fin... See more

Rated 5 out of 5 stars

Had an escape of water in April. Aspray went above and beyond on getting me back in my home..,(sadly it was the insurers that held everything up)., Aspray, put my mind at rest, and rebuilt my bathroom... See more

Rated 5 out of 5 stars

Without Clive’s persistence and determination, we would never have won the two year battle we had with the insurance company. Clive was in touch all the way, even when they agreed the final settlemen... See more

Rated 5 out of 5 stars

We had a leak in our utility room and Aspary was very helpful and organised in helping us to deal with the problem. They took over everything which made life much easier for us. They liaised with our... See more


Company details

  1. Loss Adjuster
  2. also in
  3. Building restoration service
  4. Insurance company

Written by the company

Property Damage Insurance Claim Repair Management Services - Our award-winning, loss assessing service aims to help policyholders make successful buildings insurance repair claims caused by storms, burst pipes, accidental damage, smoke, fire and floods...


Contact info

  • Commercial Road, BB3 0DG, Darwen, United Kingdom

  • aspray.com

4.7

Excellent

TrustScore 4.5 out of 5

280 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(280)

48 reviews in the last 12 months

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Rated 5 out of 5 stars

I have worked with george closely on a…

I have worked with george closely on a case on behalf of my mother. George has proved faultless in his communication and delivery of works. Everything has run smoothly from start to finish and my mum felt very comfortable in George’s presence and very comfortably with the tradesman george introduced. First class service

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Kitchen flood

From start to finish Aspray were great to deal with. Took care of everything and made the whole process stress free. Tracy from in the main office is as great at keeping us informed throughout the process and always answered any questions in a timely manner. Graeme who completed the work did so to the highest standard and went above and beyond.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

10 stars for Wil and Danny from Aspray Reading

Wil and Danny from Aspray Reading are fantastic. Following finding a leak which had silently created extensive damage across 4 rooms the Aspray team worked tirelessly and with great humour and warmth to ensure the work was completed to the highest standards. Highly recommended - 5 stars are not enough - I’d give them 10 if I could!

31 January 2026
Unprompted review
Rated 5 out of 5 stars

Aspray review

George was amazing from start to finish. He worked to ensure my parents were informed and reassured. He liaised with the insurance company,surveyors and contractors and was relentless in ensuring the claim was completed successfully. I would recommend the company to anyone.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

We had an escape of water claim that required extensive remedial work to our house. Thank goodness we were put in touch with George at Aspray Peterborough who was fantastic. He dealt with the insurance company, organised the drying process, the re-insulation of our walls and the contractors who did the reconstruction work. He was open and upfront about how it all worked, made sure that everything worked out the way we wanted and kept us informed throughout the process. He was thoughtful and caring about the impact on us, used great contractors who provided an excellent service, was quick to respond to any questions or concerns and was generally a lovely person to deal with. I would highly recommend recommend Aspray to anyone else who finds themselves in the unfortunate position of needed a loss assessor.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Thank you George from Aspray…

Thank you George from Aspray Peterborough for your exceptional customer service and your flexibility. Much better than trying to deal with insurers ourself who initially tried to fob us off. In reality half the house needed redecorating and drying. His turnkey approach meant we didn’t need to worry about anything and actually went on holiday during this process, whilst George updated us regularly 🙏

31 January 2026
Unprompted review
Rated 5 out of 5 stars

Aspray Peterborough

George from Aspray peterborough was great throughout! He kept us updated on everything they were doing and even when there was long periods of not knowing what was happening on either end he checked in on us and made sure we were reassured throughout! Made sure the job got done fast once the work began and the fitters that came out were friendly and easy to just leave and get on with it! Great service!

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Thorough and Diligent

The service was thorough and completed diligently and all steps were taken to finish quickly and liaise with the managing agents on my behalf, simplifying my life!

Would highly recommend Satinder and Aspray.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Communication and Project Oversight

I had a leak coming from the shower in my flat that was affecting my downstairs neighbour. I was referred to Aspray via The Leak Detection Company, and I’m glad I was.

Although the overall process took some time, the scale and complexity of the project were far beyond what I could have managed alone, and I would almost certainly have made costly mistakes without support.

As advertised, Elias orchestrated and guided the entire project through to completion. His tone was consistently reassuring, even during several challenging interactions with my insurance company. Timely and effective communication is especially important to me, and he never missed the mark. He ensured that every aspect of the work was completed exactly as stated.

I hope I don’t find myself needing this kind of service again, but if I do, Elias will be the first person I call.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Reliable, Reassuring, and Great Quality Work

I’m very happy with the reinstatement repairs carried out by Aspray after my insurance claim. Satinder and team were reassuring and knowledgeable throughout the whole process and made everything feel much less stressful. They even took care of a few extra jobs along the way, which I really appreciated. The work was completed to a high standard, and communication was excellent from start to finish. I’d definitely recommend them for anyone needing repair work after a claim. Definitely the best loss assessor / claims handler

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Completed Service

We were fortunate to be allocated Satinder Grewal to oversee our case. We were kept informed of the progress of our claim regularly and each stage was dealt with in a professional and courteous manner.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Helpful, useful and considerate

The fire damage claim and subsequent repairs were quite complex and took a long time due to party walls and having to work with the next door property, where the fire had happened. Mark was incredibly helpful in liaising with the various parties and made the whole process very easy for me.

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Invaluable Support

Following flooding in November 2024 Aspray were exemplary in dealing with the insurer’s loss adjuster. I believe that, had we had to contend with them without Aspray’s support, the remediation would have been carried out to a much lower standard. What was ultimately put right amounted to between £35k and £40k more than the insurer was initially trying to “get away with.” It has taken a long time and Aspray have been with us every step of the way. I could not recommend them more highly. Very knowledgeable, diligent and tenacious.

8 January 2026
Unprompted review

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