Assistansbolaget Reviews 

They are very quick to respond. The person who comes to help understand the situation, fix it and take very less time so you can be on your way.

Bra service

Polite, helpful staff.

I payed in advance for one year assistance. A couple of month later I signed up for AutoGiro thinking it will kick in when the first year was up. NO! They started to charge me via AutoGiro too so I payed double. When talking to them they said they could reimburse me but I would need to give the person I talked with my bank account number. That didn't feel ok since that call was a callback from them. I asked why they couldn't just reverse it through AutoGiro och credit my original payment for one year. That they couldn't do which was strange. Most modern and serious payment systems has that capability.
I decided to cancel the insurance because they didn't feel like a serious company.
After that I got a call from them and we had a chat. They told med I could claim a refund via their site without giving out account number or card number.
They day after I recieved an email saying that they could not find any payments from me! W.T.F! I even payed double and now they can't even find those.
Another call to them. The person picking up (i could hear her chewing) could see the payments but she wasn't sure about what to and asked to get back to me after checking with some collegues. I'm now waiting for the callback.
Even if it gets sorted it has been very poor handled and they don't give a serious impression.
There are other companies that provide the same service and thet would be a better choise for sure.

That was a fast help. Very well done a job ! Thank you

Bra service

Our car needed to be jump started. All good we called assistansbolaget and they where they within 1.5 hours to help us.

From there on it’s been an absolute disaster. There payment system broke down, and we where told we could not leave. So we were stuck in the forest for 1.5 hours more with 3 small kids. We offered to pay cash (KR 4700) wire transfer, Invoice and PayPal but was told we could only pay in their system and we could not leave.

When it finally worked we payed and left. Then they call and tell us the payment did not work, I told them we were not making a second payment before the money was back at our account. We now got the money back, and despite them calling and sending new payment link every day, they link is not working and we are unable to pay,

We are still trying to pay? But the hours spend on this is absurd. I asked again if we can do wire transfer instead of the non working payment link- the link send us to a payment received page.

My car battery died while I while on a trip through Germany. It was 2:30 at night and I called them and told them what had happened and I probably left the parking light ON which caused this. I knew that it was the car battery which just needs a jump.
Still they sent the tow truck in case if there was other big issue.
Always recommended.

0- stars, total fraud and there's always a clause in the agreement that prevents them from providing help to you which they never tell you when you purchase the insurance,called in for help one time and I had to pay full price for the towtruck despite their ad saying 0- självrisk,same when it was time to get help with självrisk försäkring they came up with different
arguments that prevents them from helping,despite requests for cancellation of contract several times they still went ahead to charge me, customer service is poor,do business with them at ur own risk,all their products is fraud.

I recently had an extremely disappointing experience with Assistansbolaget. On June 10, 2024, I ran into a hole and got a flat tire. Despite having paid for my insurance on June 7, 2024, the company refused to acknowledge my payment, citing holiday delays as an excuse. This is unacceptable, as the payment was made in time and should have been processed accordingly.

When I called for assistance at 22:55, I was assured that help would arrive within a few minutes. However, it took until 23:30 for assistance to finally reach me, which is far from the “couple of minutes” I was promised. This misleading information added unnecessary stress to an already difficult situation.

To make matters worse, my car was supposed to be delivered to a specific address, the mechanic’s shop where I intended to get it serviced. Instead, the car was placed about 100 meters away from the correct location. This error caused me additional inconvenience and extra costs to move the car to the proper address.

This entire experience has highlighted significant flaws in Assistansbolaget’s customer service and operational efficiency. I am very disappointed and would advise others to be cautious when considering Assistantsbolaget for their insurance needs.

Respectfully, save yourself the frustration and look for a more reliable provider.

Bra service
Trevlg personal

As close to a scam you can get without being illegal, sends out fake invoices as contracts/Ads

Great service
Had really good experience on Sunday afternoon, with customer support on the phone and pick up towing car. Even on Sunday late afternoon service was like any working day. Super friendly and professional.
Recommendations!

Selma

Super sevice
Tack

I am very satisfied with your services. I appreciate it.That person was also very nice who came to help me.

Very responsive , quick and helpful. Nice service and excellent customer service.