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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting that the hair is soft, beautiful, and long-lasting with minimal shedding. Many people appreciate the accurate descriptions and the ability to style, color, and reuse the hair. The ordering process is frequently highlighted as smooth and efficient, with many customers receiving their orders promptly. The staff is often described as helpful, kind, and professional, providing excellent communication and support throughout the customer journey. However, some customers were dissatisfied with the customer service, mentioning unresponsiveness, conflicting information, or a lack of assistance with returns and exchanges. A few other people also felt that the hair quality was poor, describing it as synthetic, prone to tangling, or not holding curls as expected. There were also isolated reports of incorrect wig lengths or issues with wig construction, such as clips falling off.

What people talk about most

Product

People report positive experiences with product quality. Many customers praise the hair as cute, soft, and... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the hair quality, describing it as... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise the... See more

Order

Customers generally express satisfaction with their orders. Many reviewers highlight positive aspects such as... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being helpful,... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the super fast shipping,... See more

Based on these reviews

Rated 4 out of 5 stars

I ordered on a Tuesday and received my wig by Saturday — just 4 business days! The shipping was super fast. The wig itself is beautiful, the hair is soft, and there’s been no shedding at all, which... See more

Company replied

Rated 5 out of 5 stars

I've ordered from Asteria Hair consistently for over 5 years and I will never use another hair supplier. Firstly, their customer service is exceptional - responsive and communicative. Then, their ship... See more

Company replied

Rated 5 out of 5 stars

I am a loyal returning customer. I’ve used Asteria hair for years. The hair is excellent quality. The bundles color well and can be reused. The service is top tier. There seems to always be someone a... See more

Company replied

Rated 5 out of 5 stars

I've been using Asteria Hair since 2023 for all my bundles and wig purchases, and I’ve been consistently happy with their products and service. The hair quality is amazing—soft, long-lasting, and... See more

Company replied


Company details

  1. Hair extensions supplier
  2. Hair product shop

Information provided by various external sources

Asteria Hair sells Brazilian human hair extensions-human hair weaves,human hair wigs,weave bundles with frontal closure,wholesale human hair weaves,lace wigs-lace frontal wigs,closure wigs online-Best human hair vendor from China.


Contact info

4.1

Great

TrustScore 4 out of 5

425 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 81% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Where do I start? Wow!

Where do I start? I have been ordering my wigs from Asteria Hair since 2020 and have never been disappointed. I ordered my second to last wig from somewhere else and was extremely disappointed. I was all the more impressed by Asteria's service. I received a beautiful wig with bleached knots and the hairline was even prepared for me... but that didn't have to be the case!! What a nice service or surprise! I was also always informed as soon as my package was moved and they always asked if everything was OK or if I had picked up the package. I will only order from Asteria from now on.

24 June 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful wig

Beautiful wig! It was exactly what I paid for! The hair is super full and bouncy, they pre-plucked the hair and pre bleached the knots, it looks amazing!

11 June 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic product & first rate customer service

Fantastic first-rate customer service. Kept me informed from day one about my order and delivery.
Great timeline to the UK. it arrived today, brilliant packaging, and the product, which was the most beautiful wig, was packaged securely and beautifully and had some extras in the box. Highly recommended company, and I shall 100 % be buying lots more.

29 May 2024
Unprompted review
Rated 5 out of 5 stars

Great Hair and Customer Service

This company cares a lot about their costumers. My package was lost in the mail and Asteria made sure I got my order and some extra gifts. 😄 The hair is very soft and the overall quality is really good. Their prices are also great so give them a try. This was my second order and I plan on buying more.

3 April 2024
Unprompted review
Rated 1 out of 5 stars

When the wig fist came it was so…

When the wig fist came it was so pretty. The second time wearing it was the last time. It got nappy real fast and I can't straighten it because it's all different lengths. The hair is no good and I spent 400.00. Will not be getting my wedding wig from here anymore.

14 March 2024
Unprompted review
Rated 5 out of 5 stars

So Good!

Sooo happy! Asteria is my “go to” for my curly or wavy hair and they never disappoint! I received my wig within a week (26 inch loose deep wave) and I was ecstatic that I didn’t have to pluck or bleach it. Washed. Air dried. Gorgeous!

27 March 2024
Unprompted review
Rated 5 out of 5 stars

Great hair quality!

4 bundles of Peruvian straight hair I love this hair!! I have been looking for a good hair vendor and finally found one ! And Will be buying again.

26 March 2024
Unprompted review
Rated 5 out of 5 stars

The hair quality is great

The hair quality is great. 5/5
Length is correct. 5/5
Bare minimum shed. 5/5
Hair is very soft & easy to maintain. I'd definitely order again.
Also, great customer service & very friendly. Loved my experience for my first order… hopefully my next wig will be great also

9 March 2024
Unprompted review
Rated 5 out of 5 stars

I am on my 4th wig from Asteria hair…

I am on my 4th wig from Asteria hair and it is perfect. I have never had an issue with their wigs. One time the wig was too big and I kind of complained and know what they said? “Just ask for small cap!!”. Every time they’ve made me a small cap it has been so perfect. The hair on their wigs seem to be pretty decent too. I will continue to order wigs from them as long as they continue to offer great business and good customer service

4 March 2024
Unprompted review
Rated 5 out of 5 stars

OMG I LOVE THIS FREAKING WIG I DIDNT…

OMG I LOVE THIS FREAKING WIG I DIDNT HAVE TO DO ANYTHING BUT I JUST DYED IT ON THE SIDE FOR A SKUNK STRIPE. IT WAS PRE PLUCKED TO PERFECTION THE KNOTS ARE SUPER TINY AND THE WIG SEEMED LIKE IT WAS 30’ EVEN THOUGH IT WAS 26’. THE LACE IS PERFECT THE WHOLE DAMN WIG IS PERFECT AND ASTERIA DEFINITELY GAINED A NEW CUSTOMER FAREAL!!!

28 February 2024
Unprompted review
Rated 1 out of 5 stars

The return process is horrible

I sure wish I came across these reviews before purchasing from this company. The return process is a nightmare! I've been going back and forth with customer service questioning me about why I want to return, trying to convince me to exchange, and constantly asking for updated pictures. After reading other negative reviews, I'm nervous about sending the unit back because I fear they will NOT offer a 100% refund even thought the unit has not been worn, styled, or used in any way. This is my first and last purchase from this company- you've been warned!

28 February 2024
Unprompted review
Rated 5 out of 5 stars

Happy customer indeed!

First time wig wearer here...This was my ever purchase for myself and I surprised my sister to a 30 inch straight wig for Christmas...we both were very happy with the wigs. I ordered on December 12th 2023, and have enjoyed my wigs since. Dyed really well, the knots were a bit stubborn but they're tiny. The HD lace is thin and undetectable.

Their correspondence and customer service is amazing. They were patient and informative in their answers. Despite me already paying for my order and confirming what I wanted, my sister still unbeknownst to her that she was getting a wig, changed her mind on the bone straight texture and wanted natural straight instead. I immediately informed Asteria and they were very accommodating to the change and sorted it out with no issues.

We definitely plan on buying again, and we both already have another basket filled ready to order more. My sister has already ordered a glueless wig and is also happy with her purchase. I'm definitely going to be loyal customer going forward as long as they maintain their quality and standards.

15 December 2023
Unprompted review
Rated 1 out of 5 stars

Poor quality

Poor quality. My second and last purchase. Highly disappointed. Trying send a picture. 13x6 Bob Short Straight Hair Lace Front Wigs. It's brown not natural black.

12 February 2024
Unprompted review
Rated 5 out of 5 stars

Love Asteria

I’ve been using this company for my wigs for a while now and I have zero complaints. I always love what I purchase and the customer service is great which is always the icing on the cake

23 January 2024
Unprompted review

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