Astotel Reviews 

4
TrustScore 2.5 out of 5

2.6

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Company details

  1. Hotel
  2. Boutique hotel
  3. Business hotel
  4. Family Hotel
  5. Group Accommodation
  6. Lodging

Written by the company

**Français :** Astotel est une chaîne hôtelière parisienne offrant une collection unique d'hôtels 3 et 4 étoiles au cœur de Paris. Chaque établissement se distingue par son charme, son confort et son service attentionné. Nos hôtels sont idéalement situés pour explorer la ville lumière, avec une attention particulière portée à chaque détail pour garantir un séjour mémorable. **English:** Astotel is a Parisian hotel chain offering a unique collection of 3 and 4-star hotels in the heart of Paris. Each establishment stands out for its charm, comfort, and attentive service. Our hotels are ideally located for exploring the City of Light, with a special focus on every detail to ensure a memorable stay.


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2.6

Poor

TrustScore 2.5 out of 5

4 reviews

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4-star
3-star
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1-star

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2.6

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(4)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

We booked a stay here and asked if we…

We booked a stay here and asked if we could modify our dates and we were told no. And we could not cancel or modify but they will keep our $900. They will not help in any way but keep our money.

3 July 2026
Unprompted review
Astotel logo

Reply from Astotel

Dear Madam,
Thank you for sharing your concerns with us.
We are sorry that this situation has caused you inconvenience.
However, we would like to clarify that your review was posted before your scheduled stay and therefore refers solely to the booking terms you selected rather than an actual stay at our property.
Your reservation was made through our official website under a prepaid, non-refundable rate. As is the case with air travel, for example, we deliberately offer two types of rates: a flexible rate, which allows for cancellation or modification and is priced accordingly, and a lower prepaid rate, which comes with stricter conditions. The latter is non-cancellable, non-modifiable, and non-refundable, with payment charged at the time of booking. These terms are displayed before payment, must be accepted to finalize the reservation, and are included in the confirmation email.
We understand that plans can change, which is precisely why we offer a flexible option. It is important to apply the agreed-upon terms consistently to ensure fairness to all customers who choose the same rate.
We remain entirely at your disposal for any further information or clarification you may require and hope you will understand that we are doing the best we can within the framework of our company policies.
Kind regards

Customer Service Astotel

Rated 2 out of 5 stars

Very NOISY

Hotel 34B, Paris

Our second floor room faced the street and was VERY NOISY IN THE EARLY HOURS OF THE MORNING, from motorbikes revving to irate drivers and singing drunks.

After a second night of broken sleep we thought about changing rooms. We didn't do it because it meant all the hassle of packing but in hindsight this was a mistake.

Yes, I know there will always be noise by a busy intersection in Paris but the sheer level of it was outrageous.

And as a bonus the hotel’s metal staircase ran along the back wall of our room, and when people came down it the bed literally shook!

It's a real shame because the hotel was keenly priced with pleasant staff and a nice vibe. But peace and quiet in your room in the early hours is a must.

21 April 2024
Unprompted review
Astotel logo

Reply from Astotel

Dear DH,
Thank you for sharing your feedback. We apologize for the inconvenience caused by the noise during your stay. We understand how important a good night's sleep is, and we're sorry that the street noise and the staircase disturbance affected your experience.
We appreciate your comments about our pricing, staff, and overall atmosphere. For future stays, we recommend requesting a room away from the street to minimize noise. We are also exploring ways to reduce the noise from the staircase.
Please do not hesitate to communicate with our on-site team during your stay, as they would have been happy to find a solution to improve your experience.
Your comfort is our priority, and we hope to have the opportunity to provide a quieter and more restful stay in the future.
Our team remains at your entire disposal.
Best regards,
The Astotel customer service team
customer.service@astotel.com

Rated 5 out of 5 stars

Great hotel, friendly staff, clean and updated rooms. Danish: Fantastisk hotel, venligt personale, rene og moderne værelser

See Danish version below.

We spent three nights at the Joke Hotel, basing our selection on the fine reviews (on competing sites) but also fearing that they were exaggerated. They weren't. The rooms are great (we stayed at the 4th floor), as is the cleanliness and the standard of equipment, e.g. number of electric outlets and bathroom accessories. We have only minor complaints (no inside bathroom light switch, the office lamp could only be controlled from one side of the bed), and the staff was exceptionally kind and helpful.

The style is a little tongue-in-cheek, but our teenage boy loved the sketches playing on the elevator monitors, and we did actually try the wheel of fortune placed over the master bed. The free soft drink mini-bar is a nice touch, and we availed ourselves to the hotel chain "drop in for free soft drinks at other participating hotels" a single time.

Again, I cannot stress enough the kind and helpful staff which made us definitely want to come back.

The breakfast is fine without reaching excellent, but all the basic stuff is there. And, of course, with helpful service.

One final observation is that the staff gave us two rooms connected by a shared entrance area, and with keys working all doors. That was extremely convenient and really minimized the risk of locking ourselves out of our rooms.

Danish version:
Vi tilbragte tre nætter på Hôtel Joke, baseret på de fine anmeldelser (på konkurrerende review-sites). Vi var nervøse for, at de var overdrevne - det var de ikke. Værelserne er gode (vi boede på 4. etage), ligesom renligheden og standarden af udstyr, f. eks. antal stikkontakter og toiletartikler. Vi har kun småklager (ingen lyskontakt inde i badeværelset, kontorlampen/sengelampen kunne kun styres fra den ene side af sengen), og personalet var yderst venlige og hjælpsomme.

Stilen er noget pudsig, men vores teenage-dreng var meget begejstret for, at elevatorer og gange er forsynet med monitorer, som afspiller "skjult kamera"-sketches, og vi afprøvede rent faktisk lykkehjulet placeret over dobbeltsengen. Den fri (ikke-alkoholiske) minibar er en fin detalje, og en enkelt gang gjorde vi brug af tilbudet om at få en gratis sodavand/te/kaffe, som gælder hos andre hoteller i samme kæde.

Med fare for at gentage mig selv vil jeg gerne pointere, at personalet var virkelig søde og hjælpsomme - vi har helt sikkert lyst til at besøge stedet igen.

Morgenmaden er udmærket uden decideret at være sublim, men alle de basale ting er der. Og selvfølgelig med hjælpsom betjening.

En sidste bemærkning er, at personalet gav os to sammenhængende værelser med fælles entre, og med nøgler som virkede i alle døre. Det var vældig bekvemt og minimerede risikoen for at låse os ud af værelserne.

10 February 2017
Unprompted review
Show reviews in all languages. (4 reviews)

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