Astra Cases Reviews 1,050

Please do not buy their cases. Product quality is those few dollars quality that you can get from any website. Is not worth it. Don’t get cheated. It took a long time to arrive , the product came from China and not from the country u order from.

Had a small problem and they fixed it. Great service and great case

Absolutely terrible customer service and do not honour their easy returns policy. I ordered a heavy duty titan metal case and there’s nothing heavy duty about it. It contains majority soft foam silicone. It wouldn’t stand up to the rugged work environment I’m in. Claim ‘military grade protection’ and ‘360 degree metal protection’ and ‘dust proof’ but the case has huge gaps in it. The advertising is incredibly misleading.
The product is in its original packaging and hasn’t been used but they are consistently stalling giving return information.
Avoid this company at all costs!!!

Worst buying experience I have had online. The case I ordered does not fit my phone. After multiple communications with the company, they now say

“After carefully reviewing your order details, it appears that the cases you received were indeed for the iPhone 17 series, which includes the iPhone 17 Pro. However, we understand that there may be a size discrepancy that is preventing the cases from fitting your device properly.”

I am directed to make sure the sizing is correct before ordering…. Quite confusing. I ordered on November 27th. It is December 15 and each communication just delays the exchange process.

They are unwilling to accept the return of the item, a case for IPhone 17. I am not happy with it, it is not as described or pic from their website. The responses look like AI generated rubbish, they don't provide a phone number for direct contact, they just keep repeating the same message over and over despite me providing pics which they requested. Now asking for serial number of my phone which seems really dodgy to me.

Communication was a highlight for me. This gave me peace of mind. Every time I emailed. There was a response no longer then 24hrs.

Overall the quality of the product is rare to fine for my fold 4.

Thanking you ASTRA For your services and product.

I purchased an I pad case. On the 28/ August 2025.and it started falling apart several weeks ago There refund policy is only for 1 month I expect much better ware and tear than 3 months, special at the price point you pay. So I’ve order another case from another supplier.

Avoid this company at all costs the ipod case l ordered took ages to arrive their communication is dreadful which is the same as the quality of their products. The case was totally unusable fell to bits on its eventual arrival, there was only one place for it was the bin, as the cost of returning it was more costly than the value of the ipad case if that was what it was.

Fake UK company, order took weeks to arrive, then it wasn't suitable so tried to return it. What a nightmare that turned out to be. case cost £30 - 1st offer - to keep the phone case and pay £10 to chose another, 2nd offer - refund 50% keep case, in between emails saying they will close the account. 3rd offer - replacement case but keep previous case. by this time I'am two months in trying to get a refund and it was a matter of principle to get my money back. contacted my bank who advised me on the next steps. Told Astra Cases that the case was available to collect. Finally offered a refund less original delivery. Each email received felt impersonal like it was an AI generated response. Do not buy from this company.

The iPad case we ordered is a generic non-branded product of extremely poor quality. The swivel platform is too loose so it just spins. The sides are barely present and certainly don’t firmly grip the iPad. The material is poor quality and flimsy. Very disappointing- not useable.

Ordered my iphone 8 plus case well over two weeks ago from Astra UK and still waiting. Several email contacts since all answered with syrupy AI generated responses beginning with ‘thanks for reaching out to us’ but with no explanation as to why the delay and when I will receive my thirty quid case. They have my money but I don’t have my case! Avoid this company at all costs.

Absolutely shocking company to deal with. I placed an order by accident emailed them straight away and they responded it's all ready been shipped. It hadn't arrived all. 1 week later I then got a email saying said product has now been shipped. On their website it states that the processing time is 2 to 3 days before shipping. They lied to me. Another order I had took a month to get delivered. Absolutely dreadful company. No doubt going to have a fight trying to get a refund.

Case purchased did not fit iPhone that it was stated to fit. Company requested photos, screenshots and video of my phone and me trying to fit the case. Their promise regarding “ No Hassle Returns ” is false. After back and forth for over a week, I only received refund for 1/2 the cost of the case.

Compared to other sellers the communication was amazing. The shipping was fast as was the order processing.

I've been buying phone cases from astra cases for a few years now and they have not only saved my phone from costly repairs. But they never seem to disappoint with customer service. It does take a while to get them due to distance. But worth the wait.

I bought a phone case for my iPhone 17 pro max on 5/11/2025 and its still not been delivered 🙃 you would expect delivery within 5 working days. Theres no tracking available either and I still have not had any updates.

Case is great and it arrived quicker than expected.

My order was lost due to a
Postal strike, however Astra Cases came through and re sent my phone case and
My order was received. Customer service came through so ensure a great shopping experience

Fast response to an issue I had with ordering and receiving the incorrect case. I didn't see that what I was ordering was for a S25 Edge and not an S25.