Astrography Reviews 74

TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

Their website says in more than one locatiom that it has developed a network of local printers and all of its prints are done in local printing shops shipped to you from these shops in your region, th... See more

Company replied

Rated 5 out of 5 stars

Great company. I've ordered from them twice (the fine art version) and have always been very satisfied. My last order came in damaged and they immediately sent replacements. Will be ordering from them... See more

Company replied

Rated 5 out of 5 stars

I do public astronomy outreach and have been looking for a LARGE poster of the Milky Way. I've found poster-size on other sites but Astrography had the large size I needed. When I received it, it was... See more

Company replied

Rated 5 out of 5 stars

My orders were dealt with speedily and correctly. Any questions I had were answered very quickly and successfully. The only small 'gripe' I have is that I would like to see more 'Deep Space' posters,... See more

Company details

  1. Poster Shop

Written by the company

We create stellar quality prints — posters, fine arts, and narrative albums, with a unique scientific content and beautiful design. Our mission is to diffuse knowledge about the breathtaking beauty of the space and inspire people of all ages.


Contact info

3.8

Great

TrustScore 4 out of 5

74 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great image

Great image and nice quick service. Highly recommended.

6 December 2021
Unprompted review
Astrography logo

Reply from Astrography

Hello Marton! Many thanks for your kind words!

Rated 3 out of 5 stars

Bought a 140cmx100cm "Lago di Braies"…

Bought a 140cmx100cm "Lago di Braies" and wasn't impressed at all with the print quality. It could be a multiple of factors but I wouldn't recommend the fine art print or maybe their larger prints.

27 November 2021
Unprompted review
Astrography logo

Reply from Astrography

Hello Colin,

Thank you for your review. I am so sorry to hear that you're unhappy with your print quality. We offered you an alternative print which I hope will meet your expectations. We strive to make our prints as high quality as possible, however, we will take a closer look at the quality of this particular print.

All the best,

Astrography Team

Rated 5 out of 5 stars

What a great company and wonderful quality…

What a great company and wonderful quality prints. I bought 2 large prints and both are amazing. One was damaged in transit by FedEx and Astrography took care of me and made sure my print was replaced. I’ll be buying more for my office. Highly recommend.

22 October 2021
Unprompted review
Rated 5 out of 5 stars

Deep Space Art

My orders were dealt with speedily and correctly. Any questions I had were answered very quickly and successfully. The only small 'gripe' I have is that I would like to see more 'Deep Space' posters, otherwise the various selections are impressive. I would have no qualms about recommending Astrography to any of my friends who will ask after seeing the posters hanging on my walls.

30 September 2021
Unprompted review
Rated 5 out of 5 stars

Very happy with my purchase

Very happy with my purchase from this store. I ordered the Apollo flight path for my dad for Father's day and it arrived very quickly all the way to New Zealand. It was packaged very well and arrived in perfect condition. The poster I ordered was the Fine art version and the first poster wasn't the correct paper. I emailed customer service who were very responsive and helpful and they sent out a new poster on the fine art paper straight away. We are so happy with it and can't wait to frame it. This store has beautiful quality posters and I would absolutely buy from them again.

23 September 2021
Unprompted review
Rated 5 out of 5 stars

Top service

If you have a question they respond very fast and are very willing to help when possible.
A smalle change of the regular size was possible even after placing the order.
We have a wonderful present for our son.

7 September 2021
Unprompted review
Rated 5 out of 5 stars

Lovely

Brilliant packaging and delivery and lovely poster, recipient very pleased.

6 September 2021
Rated 5 out of 5 stars

Beautiful print!

We ordered a large print for our baby nursery and it is perfect! High quality art print that arrived via FedEx in perfect condition. We also appreciate how scientifically accurate the orbital print is :) The company was also very responsive via email when I had a question.

1 September 2021
Unprompted review
Rated 5 out of 5 stars

Love it!!!

I bought the milkyway gigapixel series. Absolutely stunning!!! And a huge shoutout to the very responsive customer service.
Greetings from Switzerland

19 August 2021
Unprompted review
Rated 5 out of 5 stars

Great customer service

We ordered a large-size poster to hang on our wall. It arrived a little later than was intended (only two days), but we were kept up to date with all the delivery information so this was fine. The poster was carefully and neatly packaged. However, when we unpacked it, we weren't satisfied about the quality of the picture. It was clearly enlarged and therefore blurry. We contacted customer service and they provided us with a very neat solution, so we're happy nonetheless. Even though we weren't satisfied about the product itself, the service we received was great so there are no complaints about the company itself. :) Would probably order here again (but a different product).

21 July 2021
Unprompted review
Rated 1 out of 5 stars

No shipment, no communication.

Just recently bought two posters for $300 and no sign from them at all about when they would be shipping or when I would be receiving them. I’ve sent emails as well as tried their “chat now” feature which doesn’t work. I guess I started to feel like something was off and looked into them a bit more and now see there is a pattern of this, what a shame. I suppose I’ll give them until the end of the week to notify that they’ve shipped my package and then I’ll have to inform my bank due to their lack of communication while not holding up their end of the deal.

15 July 2021
Unprompted review
Astrography logo

Reply from Astrography

I am so sorry that I did not reply within 24 hours (I sent a message after 40 hours, which is actually too long). I know how annoying it can be, so I regret it all the more. I can only promise that we will soon cease to be a small family studio and hire a person dedicated to the cusomer service. We will be more responsive.

Your package is on its way.

Rated 3 out of 5 stars

Damaged with delayed delivery

[Updated]
Original: Item hasn’t been shipped yet, 5 days passed.

Update: poster arrived. Very excited to give it as a gift to my friend. BUT, the package was damaged and the poster has creases. Very expensive poster with folding creases… can’t return because birthday is soon.
Otherwise I like it a lot.
Good art, so so service.

4 July 2021
Astrography logo

Reply from Astrography

Hi, thank you for your review (even if it's very negative). Your package was shipped on July 5. I realize how annoying this can be. We try to be more effective and ultimately send our products within 24-48 hours. We apologize for the delay. Recently, the number of orders has increased significantly, and we are still a small family studio. Thanks for your order and I hope you like the poster. Adam.

Rated 1 out of 5 stars

I have received no shipping or any…

I have received no shipping or any information since I have placed my order

1 July 2021
Astrography logo

Reply from Astrography

The ecommerce platform always sends automatic notifications. Apparently yours must have ended up in the spam folder. It was enough to ask us at support@astrography.com - and we would have sent the notification a different way. Whatever the reason, we are very sorry. The package is on its way.

Rated 1 out of 5 stars

So far, no news after more than a week..?!

Have not received the package or any news about it. Where and when it will be delivered? Total silence, nobody knows. I don't think that is right after more than a week.
So far one star, if ever I get the packet and the quality is what I expect, I will be happy to change to more stars. But not quite yet.

1 July 2021
Astrography logo

Reply from Astrography

We are very sorry for the problems. We are working on unblocking the communication channel. As we have already informed on the email - the package is on its way.

Rated 5 out of 5 stars

Great products, great service!

Fast-shipping, great quality, beautiful posters and something for everyone. One of my huge posters was damaged, and I sent a complaint. One day after my complaint was registered, a new shipment was in its way. Excellent customer service! Highly reccomended!

23 June 2021
Unprompted review
Astrography logo

Reply from Astrography

Very sorry to hear your package has been damaged by the courier company. The answer to the complaint was sent, maybe it got stuck in spam? In such situations, we always send a new print, regardless of the courier's complaint process. Your package is on its way. Sorry for the inconvenience. Adam.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look