ASUS Reviews 294

Do not buy any ASUS notebook. My laptop battery got broken 13 months later, the guarantee didn`t hold. The customer support is really bad. Be very cautious with ASUS and avoid buy any products from them!

Stay away from this company. Their repair partners are so bad. Rma service also bad. You send a device for repair and will return with more defects.

I am writing this comment on a product I bought 40 days ago and contacted to Asus support 20 days ago. From time to time, the vivobook 16 I bought was creating problems due to overheating, fan was working very fast and shutting down suddenly. The support team navigated me remotely to make hard reset, reinstallation etc. but it did not solve my problem. It made it worse. The laptop was blacking out, not booting up or restarting. Reinstallation was also not possible, it was shutting down instantly during installation. I was keeping visual records and communication with ASUS during this time. They apologized and said to me to send the laptop to RMA. I made what they said and sent it but the result was surprising. I got an email from RMA included an invoice that my warranty demand is being declined by the technical operative.

Upon this I have sent the email below by attaching the visuals I had before I sent it to RMA and my whole written communication with ASUS Support:

Here below you can see the problems I had in the emails between Asus Support and me and they are in the first 20 days of the purchase of the product. It is impossible that all the damages are induced by me. I could not even use the laptop. I do not know how did you reach out your decision but please reconsider it because I did what Asus support said me to do. There is nothing that makes me responsible when this case brought before the court.
In addition you can find a couple of exemplary photos I have taken before I send it to RMA. Firstly, while I am working in the laptop it was heating and fan was working fastly time to time and suddenly closing down. I created a ticket for it and was hard resetting the computer. I tried it couple of times. It did not solve my problem. I tried to reinstall the windows it stucked on the 60 percent and gave a blue error message. After that incidence, I tried reinstallation again, but I noticed that fan was not working. It shot down after I see the screen in the first photo and did not start properly again. After that, I packaged the laptop and sent to you. These are the only information by my side. I followed the instructions given by ASUS and this happened. I consulted to my lawyer with the documents and visuals I had, warranty agreement sent by ASUS. Everything about the failure I encountered and your responses are well documented and kept by me and it is an open breach of warranty agreement by the respective seller company in line with the Sections 443 and 479 of the German Civil Code.

I assure you that in the next 7 working days, if I do not get an email that confirm the company will honor the warranty agreement for the product that has been reported as defecting 20 days later after the purchase, and its defects has been reported with various pieces of evidence to different service provider departments of the company in different times, I will give confirmation to my lawyer to get legal actions.

Is Asus trying to sell the RX 6900XT ROG with some garbage (Webcam C3 + Riser Cable) on their website as a Bundle for 2400€?!! They even trying to sell the 3080 with the same garbage for 1700€. Scalper!

I am having an issue that at a B550 I Gaming mini-ITX board one of the 4 screws of the CPU mount (plastc part) was missing from opening.

Asus (ccc_de at asus.com) WAS in fact after 5 angry emails, to sent me "some" screws, but the wrong ones, even after sending 8 pictures.

I cannot understand that something easy as a standardized screw can make such a fuss. This is really a nobrainer for a customer support. If I would play that to a TV show, everyone would laugh out loud.

Please fix this. Otherwise I'll know that I don't get help with the products and will probably not buy them anymore. I have the opinion, that more though and quality control would go into ASUS products as they are priced a little bit better than other's products - in return I also expect acting like that and not doing a full return. At least send me a replacement product in advance and make up for the error someone in the chain (manufacturing/quality control) produced.