Asyllum Reviews 

I received two right shoes... and one of them was already broken. When I reached out to them, an AI told me, they wrre really sorry and I would get my money back in about 3 days. I waited over a week and then I contacted my bank to get the money back. Asyllum tried to convince me to close the case because otherwise they couldn't pay me back. I am so glad that I didn't because now my bank managed to get me the money back. They also wanted me to send the shoes back to NEW YORK from GERMANY. That would have cost me more than 50 €. This site is a full grown SCAM. Do not fall for the thousands of instagram followers, they are probably bought just like the good reviews on trustpilot.

Ordered my parcel almost a month ago. Not only the took forever to ship, but the InPost courier misplaced my parcel and faked the delivery twice. I have been in contact with their customer service for a week and no one can help me locate my parcel. Customer service is not replying anymore and nobody answers my emails.

This is an absolute scam and I'm about to create a dispute for my bank because this is unacceptable.

The shoes are nice but the delivery has totally put me off from ever buying again or recommending this shop to friends. You can really tell if a company cares about their customers by the delivery company they choose and unfortunately for UK customers they use INPOST which is cheap and unreliable. It took a total of 6 days since the day it was supposed to be delivered for me to receive which then had to walk 40 minutes just to get my parcel from the locker. The drivers ignored my instructions to leave in safe space twice, I even had a poster stuck on my door asking to leave at my safe space but that was ignored so clearly the driver never made it to my door two days in a row. I then directed it to a nearby (40 minutes walk) locker and everyday they marked it as locker issue or locker full when after contacting support and checking myself it was clear that the locker had no issue and had plenty of space, driver just couldn’t be bothered to deliver it both days. I contacted asyllum support and they were very unhelpful and didn’t even offer any compensation for this issue. I bought new shoes which I never do, last time i bought myself something was probably few years ago, but I was made redundant twice due to closure and wanted to treat myself something nice with my notice pay to cheer myself up but what a total disappointment. I should’ve just bought with the same shop I buy from all the time instead of choosing asyllum.

The packing was neat and the order process was smooth, products are great!

Great shoes and even better customer service! Zoey was super nice and helpful.

This is a scam dropshipper. They are just shipping goods from She In and marking them up 300%. I was tricked and submitted an order on 7/7. It is now 7/17, and my order never shipped. I had to file a chargeback claim. Don't be tempted by the cute designs. You can buy the exact same product directly for much cheaper.

Ordered in may, it’s the middle of July - never received my order, customer support is useless, had to file a chargeback. Yodel didn’t update information about the package for months, asked for refund or resolution - nothing happens, after I filed chargeback they wrote - ‘your order is ready to collect’, which was a lie. Went to check - again - tracking hasn’t change, nothing changed. Yodel doesn’t know anything - sent me to asyllum support - so I am going in circles without my order and money.

Love them. I wish they were real leather!

First off, I love love love the shoes, they are so cute and comfy but they took ages to be despatched and to arrive. They were also quite expensive.

Everything very fine but you can't really do an international exchange for free so i would say that's a thing to improve

The delivery & service were great, and I'm totally in love with my shoes <3

Very friendly staff and very good quality

I ordered 2 pairs of shoes from Asyllum that I'd been eyeing off for a while now, and I'm pretty happy with how they came out. The quality is very good and they're true to their image. The sizing is a little tricky and isn't perfect, but can be amended with thick socks/shoe tightening.
The delivery was 2 weeks, which is completely fair from the UK to Australia.
Overall, I'm happy with my order and would recommend to others (:

You know you have amazing shoes when two salespeople at Tiffany's stop and say "you've caught our gay interest with those shoes, where did you get them??"

I get so many compliments on these shoes, and best of all they're so comfortable! I can wear them all day and my feet don't hurt! Love love love these shoes!

My daughter really like the the shoes they feel very soft from the inside. It was a surprise for her because we saw an advert pop up on Instagram and weren’t really sure whether it was trustworthy. But I’m really pleased with my purchase.

I reached out three separate times for clarification on the refund policy and never received a response. Because of the lack of communication, I am now past the 10-day return window. Once a tracking number was provided, there were also no updates regarding the expected delivery date. The product was overpriced for the quality, and the material felt cheap. Unfortunately, I would not purchase from this business again.

customer service was so sweet when i reached out, and i absolutely love my boots🖤

amazing customer service

Good product, very comfortable. No customs costs really appreciated. Good price

Shoes at that price should last longer than 3 months. The velcro fell off the first two weeks, the lining of the front scratched off in multiple places within a few weeks and the soles have cracked in both shoes.