Ateliers Auguste Reviews 

775
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their beautiful design, exceptional quality, and luxurious craftsmanship, often highlighting the stunning leather and impeccable stitching. Many appreciate the timeless elegance and functional luxury of the bags, noting their perfect size and ability to complement outfits. Reviewers frequently commend the fast delivery, smooth ordering process, and the careful, beautiful packaging of their purchases, with customer service also receiving high marks for being professional and responsive. However, some customers noted specific issues with bag functionality, such as products not fitting intended items or design flaws affecting stability. A few others experienced problematic deliveries, mentioning delays or unexpected fees.

What people talk about most

Product

Customers consistently express satisfaction with the product, highlighting its beautiful design, high... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the outstanding... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speedy arrival and fast... See more

Order

Reviewers express satisfaction with the ordering process, describing it as smooth, simple, and efficient,... See more

User experience

Customers had positive experiences with the overall user experience, often describing it as great, excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The design of the mini marly has been improved upon based from the past reviews of the older design. Adding the feet and improving the lock makes the purse almost perfect. The only flaw is that the l... See more

Rated 5 out of 5 stars

Really beautiful product just as described . High quality craftsmanship I cannot fault the making of the bag and small details that keep it simple yet luxe and timeless I will buy again from the comp... See more

Rated 5 out of 5 stars

This is my third bag from this company in three years, and every one is beautiful. Quality leather in delicious colours and with surfaces I love to look at and touch! Stunning pieces that dont overpow... See more

Rated 5 out of 5 stars

The bag (Mini Marly) is lovely. The buying experience online is easy, delivery is fast and the bag arrived beautifully packaged. My only wish is that there could be a medium Marly, just halfway bet... See more


Company details

  1. Handbags Shop
  2. Bag shop
  3. Fashion accessories shop
  4. Luggage Shop

Written by the company

[EN] Ateliers Auguste is a Paris-based brand dedicated to crafting refined leather bags and small leather goods. Each piece is meticulously handmade in Italy by highly skilled artisans using only the finest quality leathers // [FR] Ateliers Auguste est une maison parisienne animée par l’amour du cuir et du bel ouvrage. Nos sacs et articles de petite maroquinerie sont façonnés à la main en Italie par des artisans passionnés, qui perpétuent un savoir-faire d’exception. Chaque création raconte une histoire de matières nobles, de gestes précis et d’élégance intemporelle.


Contact info

4.8

Excellent

TrustScore 5 out of 5

775 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(775)

132 reviews in the last 12 months

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Rated 4 out of 5 stars

Beautiful leather with some wear issues

Beautiful looking purse with high quality leather, but have had some wear issues. The edging on the front corner of my bag fell off within a few months of using. The interior suede pocket has stretched so that it takes up much of the interior of the bag, and I am tempted to cut it out.

13 February 2024
Ateliers Auguste logo

Reply from Ateliers Auguste

Dear Jess,

Thank you so much for your kind message, which truly means a lot to us!
We do our best to offer the highest quality products and services.

We are sorry that your bag shows signs of wear.
Please feel free to contact us via email at hello@ateliers-auguste.fr

Your bag is covered by a 1-year warranty, and repairs are at our expense. However, we do not cover wear and tear from normal usage.

Since then, we have improved the interior by replacing the pocket with a leather version to specifically prevent this type of issue.

We are very happy to have you as one of our valued customers.
Thank you so much for your support.

See you soon!

Rated 5 out of 5 stars

Addicted to Mini Marly

I have bought already 2 bags. I am hoping to get another one, but it is currently sold out.
Quality of the product is very high. There is no disturbing big logo, but you can immediately see that this is high end, classy item. I use my blue Mini Marly on a daily basis and it still looks like brand new.
The bag is delivered in a dust bag, nicely packed. The process is smooth.
I am happy that I can support such a great company.

7 February 2025
Unprompted review
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Reply from Ateliers Auguste

Dear Karolina,

Thank you so much for your kind message, which truly means a lot to us!

We are delighted to know that you love your bag and that it meets your expectations.

We apologize for the stockouts. Since our bags are handmade, we produce in limited quantities. We will be receiving all our new arrivals and restocks at the end of March/beginning of April.

We are very happy to have you as one of our valued customers.
Thank you so much for your support.

See you soon!

Rated 5 out of 5 stars

Great handbag. Love it

Great handbag love the color

2 February 2025
Unprompted review
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Reply from Ateliers Auguste

Dear Rubina,

Thank you so much for your kind message, which truly means a lot to us!

We are delighted to know that you love your bag and that it meets your expectations.

We are very happy to have you as one of our valued customers.
Thank you so much for your support.

See you soon!

Rated 5 out of 5 stars

Exceptional quality bags

Exceptional quality bags, the best in middle range, the leather is fantastic, the bags are very neat done, and the customer service is 10 out of 10. I highly recommend it! Best of luck to the brand!

10 December 2024
Unprompted review
Ateliers Auguste logo

Reply from Ateliers Auguste

Dear Natalia,

Thank you so much for your kind message, which truly means a lot to us!
We do our best to offer the highest quality products and services.

We are delighted to know that you love your bag and that it meets your expectations.

We are very happy to have you as one of our valued customers.
Thank you so much for your support.

See you soon!

Rated 5 out of 5 stars

Good quality bag

Good quality bag!

Quick delivery to Hong Kong !

26 January 2025
Unprompted review
Ateliers Auguste logo

Reply from Ateliers Auguste

Hello,

Thank you so much for your kind message, which truly means a lot to us!
We do our best to offer the highest quality products and services.

We are delighted to know that you love your bag and that it meets your expectations.

We are very happy to have you as one of our valued customers.
Thank you so much for your support.

See you soon!

Rated 5 out of 5 stars

Gorgeous

Gorgeous, well constructed bag inside and out
Love the taupe color and simple hardware
Elegant and understated
And best of all no fussy closing mechanisms!! Also, impressive that the turn around time to ship to California was faster than most of my domestic orders
You have a new customer in me!

22 January 2025
Unprompted review
Ateliers Auguste logo

Reply from Ateliers Auguste

Dear Shivani,

Thank you so much for your kind message, which truly means a lot to us!
We do our best to offer the highest quality products and services.

We are delighted to know that you love your bag and that it meets your expectations.

We are very happy to have you as one of our valued customers.
Thank you so much for your support.

See you soon!

Rated 5 out of 5 stars

My experience with Ateliers Auguste was…

My experience with Ateliers Auguste was amazing and I was quite impressed with their service. I was very pleased with the Alma edition I just bought and I am planning to purchase another one of their handbags in the very near future. 😊

17 January 2025
Unprompted review
Ateliers Auguste logo

Reply from Ateliers Auguste

Dear Emelita,

Thank you so much for your kind message, which truly means a lot to us!
We do our best to offer the highest quality products and services.

We are delighted to know that you love your bag and that it meets your expectations.

We are delighted to have you as one of our customers and that you're considering adding a new bag to your collection.

Thank you so much for your support.

See you soon!

Rated 5 out of 5 stars

Satisfied 1st time customer

The shipment was really fast, efficient, and no extra cost. The bag size is perfect for cellphone and wallet, etc.. love the color , very easy to match clothes and styles. Am thinking to get a 2nd bag and another one for my best friend if there is a good promotion!

6 January 2025
Unprompted review
Ateliers Auguste logo

Reply from Ateliers Auguste

Hello,

Thank you so much for your kind message, which truly means a lot to us!
We do our best to offer the highest quality products and services.

We are delighted to know that you love your bag and that it meets your expectations.

We are delighted to have you as one of our customers and that you're considering adding a new bag to your collection.

Thank you so much for your support.

See you soon!

Rated 5 out of 5 stars

Great company and a great product

I was highly impressed with the quality of the bag (the leather, the hardware, the construction) and the customer service. Despite having a small issue, it was rectified immediately by the Ateliers Auguste team. It was the first time I placed an order with the company, but will not be the last one.

30 January 2025
Unprompted review
Ateliers Auguste logo

Reply from Ateliers Auguste

Dear Iryna,

Thank you so much for your kind message, which truly means a lot to us.
We do our best to offer the highest quality products and services.

We are very happy to have you as one of our valued customers.

Thank you so much for your support.

See you soon!

Rated 5 out of 5 stars

I received the ordered purse quickly

I received the ordered purse quickly, very nicely packaged, in optimal conditions. I really like it, it is so beautiful, high quality and versatile. I will wear it with great love!!! Thank you very much!!!!

9 January 2025
Unprompted review
Ateliers Auguste logo

Reply from Ateliers Auguste

Hello,

Thank you so much for your kind message, which truly means a lot to us.
We do our best to offer the highest quality products and services.

We are very happy to have you as one of our valued customers.

Thank you so much for your support.

See you soon!

Rated 5 out of 5 stars

Gabriel gold edition

I purchased the Gabriel gold edition bag in a hazelnut colour and received the bag a few days later. It has beautiful gold hardware and is lined with a microsuede fabric. It is a great quality crossbody bag and I love the colour. This is my first purchase from Ateliers Auguste but definitely not the last.

16 January 2025
Unprompted review
Rated 5 out of 5 stars

Great bags, worth buying

I recently purchased two bags from Ateliers Auguste—the Marly and the Monceau—and I couldn’t be happier! The quality is outstanding, from the premium leather and exceptional craftsmanship to the sleek design—everything is flawless. The delivery was quick, and the entire experience was incredibly positive. I’m confident I’ll be a returning customer. Highly recommend!

24 January 2025
Unprompted review
Rated 5 out of 5 stars

My husband bought me this and I love it…

My husband bought me this and I love it and the customer service is wonderful
I just wish I had gotten the bigger one
It’s so small it doesn’t fit things well, I have to take everything out to find something. So I can’t wear it as much as I wished to

16 December 2024
Unprompted review
Ateliers Auguste logo

Reply from Ateliers Auguste

Dear Vicki,

Thank you so much for your kind message, which truly means a lot to us.

We are sorry that the size of the bag doesn't work for you.
For next time, please note that if the color or size doesn't suit you, you can return the item for a refund and then order another bag.
If the amount is the same, we can also arrange an exchange.
The bag must be new and never worn.

We are sorry again for this inconvenience.
I hope you'll still find an opportunity to wear it.

We are very happy to have you as one of our valued customers.
Thank you so much for your support.

See you soon!

Rated 5 out of 5 stars

Mini Monceau in blue

I have the Mini Monceau in blue. This is a small but beautiful bag. It fits more than I thought, very well made. I love the look of the Monceau with the gold hardware.

8 January 2025
Unprompted review
Ateliers Auguste logo

Reply from Ateliers Auguste

Dear Silvia,

Thank you so much for your kind message, which truly means a lot to us!

We are delighted to know that you love your bag and that it meets your expectations.

We are very happy to have you as one of our valued customers.
Thank you so much for your support.

See you soon!

Rated 5 out of 5 stars

Great Customer Services

I bought a bag that is on sale, but forgot to apply my welcome discount. Emailed customer service, and I received a price adjustment on the bag. Duty fee and taxes are all included in the price. So, there is no hassle as to paying extra when shipping it from France to Canada.

11 January 2025
Unprompted review
Ateliers Auguste logo

Reply from Ateliers Auguste

Hello,

Thank you so much for your kind message, which truly means a lot to us!
We do our best to offer the highest quality products and services.

We are delighted to know that you love your bag and that it meets your expectations.

We are very happy to have you as one of our valued customers.
Thank you so much for your support.

See you soon!

Rated 5 out of 5 stars

I’m in love

Beautifully crafted product and this is my 3rd purse from them. This time I got it shipped and no problem at all, extremely fast shipment with great communication.

20 January 2025
Unprompted review
Ateliers Auguste logo

Reply from Ateliers Auguste

Hello,

Thank you so much for your kind message, which truly means a lot to us!
We do our best to offer the highest quality products and services.

We are delighted to know that you love your bag and that it meets your expectations.

We are very happy to have you as one of our valued customers.
Thank you so much for your support.

See you soon!

Rated 5 out of 5 stars

MINI MONCEAU GOLD EDITION

I bought MINI MONCEAU GOLD EDITION in navy and it is one of the best bags I have ever had!

20 January 2025
Unprompted review
Ateliers Auguste logo

Reply from Ateliers Auguste

Hello,

Thank you so much for your kind message, which truly means a lot to us!

We are delighted to know that you love your bag and that it meets your expectations.

We are very happy to have you as one of our valued customers.
Thank you so much for your support.

See you soon!

Rated 5 out of 5 stars

A 5 stars bag!

The order and delivery process was easy and fast. The package came without delay and beautifully and well packed with a lovely card inside. The leather, stitching, the hardware are high quality for the price I paid (with a great discount) ! I love the minimalist yet classy design. The size is perfect for my everyday wear and the magnet is strong that I don’t need to fiddle around with my hand to close the lid. Inside the bag is also well made and steady. I love the wide pocket that my iPhone 15 pro Max fits sideways perfectly. Overall I give 5 stars and highly recommend this brand!

20 January 2025
Unprompted review
Ateliers Auguste logo

Reply from Ateliers Auguste

Hello,

Thank you so much for your kind message, which truly means a lot to us!
We do our best to offer the highest quality products and services.

We are delighted to know that you love your bag and that it meets your expectations.

We are very happy to have you as one of our valued customers.
Thank you so much for your support.

See you soon!

Rated 3 out of 5 stars

Navy bag lover

I have been looking for navy colored, gold hardware, and leather bag for while. And I found it. But sadly I had to return it because lining of the bag wasn't glued or attached into to exterior. Also, I really couldn't carry this purse other than crossbody. If the bag was made with detachable shoulder strap I could kept it eventhough it had an issue with the lining. I'm 5 feet tall and 108lb. For my petite frame, size of this bag was perfect. And I also loved how minimalist this bag was.

8 January 2025
Unprompted review
Ateliers Auguste logo

Reply from Ateliers Auguste

Hello,

A big thank you for your message, which truly means a lot to us.
We are sorry that your bag did not meet your expectations.
Please be assured that we are doing everything we can to offer products and services of the highest quality.

We hope you will have a better experience with your next purchase.
Thank you so much for your support.

See you soon!

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