Ateliers Auguste Reviews 764

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 149 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the luxurious feel of the leather and the meticulous craftsmanship. Many appreciate the beautiful and elegant designs, often noting the timeless appeal and practical functionality of the bags. The online buying experience is frequently described as easy, with fast delivery and products arriving beautifully packaged and in perfect condition. Reviewers also commend the customer service for being professional, responsive, and helpful, providing timely updates and assistance. However, some customers experienced issues with delivery, citing delays and difficulties in tracking their parcels, which led to frustration. A few also noted minor quality control problems, such as uncentered clasps, scratches on hardware, or red marks on straps. Additionally, some found that certain bag descriptions regarding laptop fit were inaccurate, leading to unexpected return fees.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Quality

Customers consistently note positive experiences with quality, highlighting the beautiful construction,... See more

Delivery service

Consumers find delivery service to be positive, with many praising the fast and speedy delivery, even for... See more

Order

Customers had positive experiences with order, praising the simple, straightforward, and flawless ordering... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The design of the mini marly has been improved upon based from the past reviews of the older design. Adding the feet and improving the lock makes the purse almost perfect. The only flaw is that the l... See more

Rated 5 out of 5 stars

Really beautiful product just as described . High quality craftsmanship I cannot fault the making of the bag and small details that keep it simple yet luxe and timeless I will buy again from the comp... See more

Rated 5 out of 5 stars

The bag (Mini Marly) is lovely. The buying experience online is easy, delivery is fast and the bag arrived beautifully packaged. My only wish is that there could be a medium Marly, just halfway bet... See more

Rated 5 out of 5 stars

Bag came in perfect condition. The color is even better in person than online "off white". The bag looks like something you would find in a high end boutique without paying ridiculous prices. Will def... See more


Company details

  1. Handbags Shop
  2. Bag shop
  3. Fashion accessories shop
  4. Luggage Shop

Written by the company

[EN] Ateliers Auguste is a Paris-based brand dedicated to crafting refined leather bags and small leather goods. Each piece is meticulously handmade in Italy by highly skilled artisans using only the finest quality leathers // [FR] Ateliers Auguste est une maison parisienne animée par l’amour du cuir et du bel ouvrage. Nos sacs et articles de petite maroquinerie sont façonnés à la main en Italie par des artisans passionnés, qui perpétuent un savoir-faire d’exception. Chaque création raconte une histoire de matières nobles, de gestes précis et d’élégance intemporelle.


Contact info

4.8

Excellent

TrustScore 5 out of 5

764 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I am so in love with the bag

I am so in love with the bag! I was hesitating to buy the regular Monceau bag at first because I thought it was too big, but it was just the right fit as my everyday bag, as I carry a lot of essentials, and it fits right with my body frame (163cm tall). I love the lizard leather as it looks very elegant. The bag looks and sounds durable and smells luscious leather.

Now I am so happy I got the mini and regular Monceau lizard leather bags.

I would have just hoped that duties/taxes are included in the price next time.

12 May 2025
Unprompted review
Rated 2 out of 5 stars

Beware of import duties

The overall experience was good and the bag came very quick upon ordering BUT the import duties should be clearer before payments are made as most e-commerce site now includes duties embedded within the price. To get charged import duties upon arrival onshore is such a shock and have to pay in order to pick the goods up. The expectation to read T&Cs to be aware of the import duties is not helpful as who would read them nowadays when it comes to online shopping..

27 April 2025
Unprompted review
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Reply from Ateliers Auguste

Dear Mary, we respond to your mail the same day you wrote to us concerning the Import Duties. As you told us, normally there is no Duties under AUD $1000 for the import of goods to Australia from Europe. But Customs are not an exact science and we never know why sometimes things go wrong. We as our carrier and waiting for the answer. We are sorry for you and we will find a solution. We will come back to you as soon as we have an answer.

Rated 5 out of 5 stars

Luxury customer service and Quality

Received my Mini Monceau few weeks ago. After paying local taxes, the price came up to slightly more than US$500.
However, my bag came with a minor issue.
Upon reaching out to AA’s team, I am impressed how quickly they responded to offer me a solution.
I am so glad that I bought the bag and being loving it since.
The quality and workmanship definitely worth the price I paid.
The plus point is the excellent customer service which a lot of luxury brands do not offer nowadays despite paying thousands of dollars.

Looking forward to add more design to my collection.

3 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service and Quality

Whilst I received the handbag with some defect but the CEO and contact at Atelier Auguste FR was so quick to respond with great detail and reassurance of exchange or refund or discount. Professional and excellent customer service in very timely manner. This shows great pride to the brand and the level of confidence in their quality and product. I opted for an exchange of another bag (same bag) because I love it!

15 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

I am very happy with my purchase. The shipping was fast. The bag is an exceptional quality. The leather is a bit hard but, I guess that keeps the shape of the bag. The colour and the size are perfect. The whole process was very positive, both when it comes to the product and service.

3 April 2025
Unprompted review
Rated 4 out of 5 stars

Black crossbody - quality item, room for improvement

I got the crossbody in black. The design and leather are really nice and quality is definitely there. I wished the structure was more clean and flat on the parts that are under stress. The sides bulge out a bit for example and not super flat. The closing flap also bends a bit on towards the clasp when you close. Size was much smaller than I thought. iPhone 14, card holders, keys and a lip balm that’s all that fits. You can push in more but then accessing is difficult. I definitely would have bought a tad larger size if they offered it to fit disinfectant and tissues. The metal piece on the strap started to develop some orange discolouration after one day which is disappointing.

29 March 2025
Unprompted review
Rated 5 out of 5 stars

Stunner!

Beautiful craftsmanship, attention to detail with use of high quality leather. This is my first of many future purchases. Can’t wait for the Marli to come back in stock!!

28 March 2025
Unprompted review
Rated 5 out of 5 stars

Perfection

Perfection. Quick service, absolutely beautiful zip wallet in every way; high leather quality, excellent construction, exactly as described. The definition of elegance. I will be back.

21 March 2025
Unprompted review
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Reply from Ateliers Auguste

Thanks a lot, Elizabeth.

Rated 5 out of 5 stars

Roquette in tan box leather

This is my second bag from the brand. The first being the mini Marly in black box leather. The craftsmanship is amazing and the designs are elegant and timeless. I can see myself wearing these bags for years to come. Thank you!

15 February 2025
Unprompted review
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Reply from Ateliers Auguste

Dear Kiwi, thanks a lot for very nice review. Enjoy your two bags ;)

Rated 5 out of 5 stars

So stylish! Superior quality.

What a great choice I just made. I did my research online -looked at recommendations and video reviews. The structure of this bag, crossbody element and no gaudy branding were high priorities. Was slightly nervous as I never saw this brand in person. The bag is perfect for me and I am blown away by workmanship. I’ll be buying another style in the future.

23 March 2025
Unprompted review
Ateliers Auguste logo

Reply from Ateliers Auguste

Dear Barbara,

Thank you so much for your kind message, which truly means a lot to us.
We do our best to offer the highest quality products and services.

We are very happy to have you as one of our valued customers.
We will receive all our latest new arrivals in April.

Thank you so much for your support.

See you soon!

Rated 5 out of 5 stars

Wonderful product

Wonderful product, ridiculously quick shipping and it was international shipping which was crazy, can’t wait to buy again!

18 March 2025
Unprompted review
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Reply from Ateliers Auguste

Thank you so much Katie. You make our day :)

Rated 5 out of 5 stars

I GASPED at seeing this gorgeous bag in…

I GASPED at seeing this gorgeous bag in person!! Affordable luxury at its finest. The bag is stunning and the workmanship is impeccable!! Attention to detail is immaculate and really shows. It’s an eye catcher piece that will have people talking. Absolute LOVE this bag!! ❤️

14 March 2025
Unprompted review
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Reply from Ateliers Auguste

Dear Haidi, thanks a lot for your kind review. It makes our day. We work hard to satisfy our customers and it is so nice to have kind feedback.

Rated 1 out of 5 stars

Bad quality

Bad quality. Stitches went off from the strap, scuffs also on the strap after it was supposed to have been returned to be serviced. They sent it back to me in a much worse condition. I returned it again and got a refund.

12 March 2024
Ateliers Auguste logo

Reply from Ateliers Auguste

It was 1 year ago. We received your bag in an envelop and not in a parcel totally broke. We change the flap for free in Italy. We send it to you for free. You were not happy. We refund you 100%. But for you, the After Sales Services was not good as expected. We do our best to make our client happy. Sometimes, despite our best efforts, we just can't do it. And this forces us to constantly improve. Laurent / CEO & Co-founder

Rated 5 out of 5 stars

Perfect black bag

I was looking for a bag that would fit all my daily essentials - wallet, keys, sunglasses. The information on the website helped make a decision on the size of bag I should buy. The delivery was on time, bag comes with a dustbag too! It is very beautifully made, its replaced my everyday bag already.

2 March 2025
Unprompted review
Ateliers Auguste logo

Reply from Ateliers Auguste

Ekta, thanks a lot for your nice review. It means a lot for us.

Rated 5 out of 5 stars

While in Paris

While in Paris, I came to the store to purchase my second handbag. The first bag that I bought had an issue with the clasp and the Associate took it in and said she would follow up. They fixed the clasp and it is already on its way back to me. Wonderful customer service and beautiful product.

15 February 2025
Unprompted review
Rated 5 out of 5 stars

Simply gorgeous

A gorgeous, high-quality bag created with superior craftsmanship. Easy to purchase. Arrived on time and well-packaged. Looking forward to buying the Marly when it's back in stock.

21 February 2025
Unprompted review
Rated 4 out of 5 stars

Not great

The product was disappointing. Leather and craftmanship very good, but the interior of the bag is not functional. Wouldn’t buy it again

23 February 2025
Unprompted review

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