Title: Worst Customer Service Ever – Hidden Fees and No Transparency!
I’ve had the absolute worst experience with Atelier VM. I ordered a ring for £180, but never even received it because it’s been stuck at customs due to unexpected charges. When I found out that I would need to pay an additional £47 in customs fees, I was furious—these fees weren’t disclosed clearly at checkout.
While I understand customs charges are inevitable, there’s absolutely no reason why this wasn’t made clear during the purchase process, especially for UK customers. Hiding this information in the FAQ (which no one reads) and burying it in small print during checkout is completely unacceptable. You should be notifying customers during payment that customs charges will apply. If you’re offering free delivery, these fees should either be included in the cost or made abundantly clear upfront.
But that’s not even the worst part. I reached out to Atelier VM multiple times via email and WhatsApp to resolve the issue and get help with the customs situation. They ignored my email and their WhatsApp responses took days, and when they did finally reply, it was unhelpful and dismissive.
Now, I’m stuck in a position where I’ve paid £180 for a ring I haven’t even received yet, and if I want to return it, I’ll be charged a £25 return fee. Either way, I’m out money for a product I never should have had to pay extra for in the first place.
Atelier VM’s customer service is an absolute joke. They have no respect for their customers, and it’s clear they care more about profit than providing a good shopping experience. Do yourself a favor and avoid this company. Their lack of transparency and terrible customer support has cost them a customer for life.