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Atlantic Electrics Reviews 

3,030
•
TrustScore 5 out of 5

4.9

Appliance shop
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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the exceptional level of customer care, noting that staff members are extremely knowledgeable, patient, and always ready to offer valuable advice without any pressure. Buyers are also very satisfied with the efficiency of the purchasing process, describing communication as clear, reliable, and helpful from start to finish. However, some people mentioned experiencing frustrating delivery delays or occasionally receiving the incorrect product when ordering online. Despite these occasional setbacks with order fulfillment and delivery mistakes, most individuals remain very happy with the overall service and product quality.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting a consistently great experience from start to... See more

Product

Consumers find product to be positive, highlighting well-made items like tower fans and great appliances such... See more

Delivery service

Users describe positive interactions with delivery_service, noting that goods arrived in a timely and rapid... See more

Staff

Customers consistently note positive experiences with staff, highlighting their exceptional knowledge,... See more

Order

Customers had positive experiences with order, highlighting a smooth, easy ordering process online and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve bought every appliance and electronic device for our home from the late Rudi and Rinesh at Atlantic Electronics since 2018. Their service, knowledge, and post-purchase support are consistently o... See more

Company replied

Rated 5 out of 5 stars

Fantastic service especially from Rinesh, and Shamoon for putting us in touch with his colleagues. So helpful and informative while we try to kit our kitchen. Even stored our appliances until we were... See more

Company replied

Rated 5 out of 5 stars

I had a question regarding 2 x Quooker filters that arrived ( as they did not fit oir system) but were the only ones available. Got to talk to someone really quickly (under 2 minutes) they suggested... See more

Rated 5 out of 5 stars

We popped into Atlantic Electrics for a dishwasher. Rinesh Patel was very helpful and took his time to go through various options and answered our questions. Will definitely buy from them again in the... See more

Company replied

Company details

  1. #15 of 133 best companies in Appliance shop
  2. #2 of 9 best companies in Electrical repair shop
  3. #26 of 188 best companies in Electronics store
  4. #14 of 40 best companies in Hi-fi shop
  5. #9 of 48 best companies in TV shop

Written by the company

Established in 1972, Atlantic Electrics has been in business for over 45 years, and is still owned and run by the original family members! Originally based in Willesden Green, North London, we repaired and sold TV's from a small shop on the High Road. As the home entertainment industry exploded during the 80's and 90's we remained at the cutting edge. At the start of the 00's we expanded further with the creation of a dedicated DJ business in the heart of London - Westend DJ. The current head office and warehouse was acquired in 2000 and is now the flagship store for the company covering TV, audio, home appliances, Kitchen furniture store and smart home.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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4.9

All reviews

(3,030)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

SHOCKED TO THE CORE

omg! £750 Dyson vacuum has arrived USED - filthy and full of someone else's dirt! Absolutely stunned. No phone's being answered..NEVER seen anything like this in my life...pics etc reported reported reported. Who IS this company??!How can this even happen??! How could you send me a disgusting dirty hoover - a few of the pieces were wrapped for added effect this is NEW. Wow just wow.

26 November 2023
Unprompted review
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Reply from Atlantic Electrics

We're sorry to hear that you've not been satisfied with our customer service.

This was a return we had received which we mistakingly put back into our stock inventory. We are extremely sorry that we sent this to you in error. A member of our team has contacted you to arrange a collection and a full refund will be issued.

Kindly note, we are not open on Sunday's. This is stated in both our out of hours phone message, on our website and on Google. However, this has been dealt with very promptly today, Monday.

Rated 5 out of 5 stars

Bosch dishwasher

Great service from start to finish. Faultless and will always try to support independents.
Thank you so much

24 November 2023
Unprompted review
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Reply from Atlantic Electrics

Thank you for leaving us a 5 star review 🙂

Rated 5 out of 5 stars

Quick delivery

Very quick process from order to delivery it’s all happened in 2 days. Well done

29 October 2023
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Reply from Atlantic Electrics

Thank you for leaving us a 5 star review 🙂

Rated 5 out of 5 stars

Very happy with the purchase

Very happy with the purchase. Quick response by the sales team. Would definitely recommend

26 October 2023
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Reply from Atlantic Electrics

Thank you for leaving us a 5 star review and your kind words 🙂

Rated 1 out of 5 stars

Goods arrived damaged which can’t be…

Goods arrived damaged which can’t be helped I appreciate that, but very poor communication when trying to get matter resolved, had to ring back the next day as about to go home was told on the Friday then on the Saturday told email them and someone will look at it after Monday

29 October 2023
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Reply from Atlantic Electrics

We're sorry to hear that you have not been satisfied with our customer service. We can see that you have spoken to a few different people on Friday evening at closing time and Saturday and that you were requested to email us with photos of the damaged product.

The relevant person wasn't there on Saturday when you called.

We received your email and photos on Tuesday after 7pm and the returns department rang you at 11am this morning, Wednesday. A collection has been arranged with DPD.

Once we received your email and photos, we acted very promptly to resolve this matter.

Rated 5 out of 5 stars

Legit

Legit! Everything is alright and quality is amazing.

27 September 2023
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Reply from Atlantic Electrics

Thank you for leaving us a 5 star review!

Rated 5 out of 5 stars

Absolutely perfect exactly as was…

Absolutely perfect exactly as was described, really thrilled. Sent and arrived quickly packaged very well and item is as was described 'brilliant' . I will definitely be back and I would definitely recommend buying from this company.

28 September 2023
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Reply from Atlantic Electrics

Thank you for leaving us a 5 star review 🙂

Rated 5 out of 5 stars

Driver was great

Driver was great
Phoned me to tell me when you are one hour away, which I thought was great. Also delivered on time, great personality and a great help.

24 September 2023
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Reply from Atlantic Electrics

Thank you for leaving us a 5 star review 🙂

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