Overall
Overall, the app seems to work well. However, it lost a transcript, so I had to have the program transcribe it again, which meant I had to use more transcription credit time, which is already priced at premium.
While annoying, I figured I would just contact the support team, and they would just be able to credit it back. The customer support was dreadful. Essentially, I had to prove that I didn’t have the transcript. The support representative spoke like I was an inconvenience and didn’t know what I was talking about. Even after I explained that I couldn’t share my full screen because I had confidential information on my system.
I would suggest going with a more reliable program. It’s honestly not worth the headache







