Atmacha Home and Living Reviews 160

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including furniture, cushions, and rugs, often noting that items look even better in person. The delivery service is frequently highlighted for its speed and efficiency, with many people appreciating the careful handling and assembly of items. Reviewers also commend the staff for their professionalism, helpfulness, and excellent communication throughout the entire process. However, some customers also noted issues with delivery times, with a few experiencing delays or longer-than-expected waits for their items. A small number of people also mentioned problems with product smell upon arrival or difficulties with furniture fitting through doors, though the company's staff often resolved these issues.

What people talk about most

Product

Consumers find products to be of high quality and aesthetically pleasing. Many reviewers are delighted with... See more

Quality

Customers had positive experiences with quality. Many reviewers are delighted with their new furniture,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the fast and efficient... See more

Service

Clients share positive opinions on service, highlighting the excellent and brilliant support received. Many... See more

Staff

People report positive experiences with staff. Customers consistently praise the team for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Atmacha is such a wonderful company- I’ve recent bought some absolutely stunning cushions from them. They were originally out of stock but they reassured me they would soon be arriving. They did arriv... See more

Rated 5 out of 5 stars

This the best furniture company in London . I have dealt with them in 4 occasions for 4 of our family homes and they have never disappointed us . They are extremely professional with high standard fur... See more

Rated 5 out of 5 stars

I could not access this product in Ireland and I saw it on a uk website Atmacha Home and Living . Lilly was most helpful chasing up my order with the warehouse and I received my purchase very quickly.... See more

Rated 5 out of 5 stars

I have looked for cushions everywhere without success. I found them and they were delivered as described and I am extremely pleased with both the look and the quality of them . Will definitely order a... See more


Company details

  1. #279 of 402 best companies in Home Furniture Shop
  2. #152 of 225 best companies in Bedroom furniture shop
  3. #151 of 203 best companies in Decoration and Interior Design Store
  4. #67 of 92 best companies in Sofa store

Written by the company

Bring timeless pure style and relaxing comfort to your living space. Sleek, simple and elegant designs will create the luxury you dream of. We provide customized options to match your taste or home all under one roof. Visit our showroom, website, or Instagram to let the experience begin.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

160 reviews

5-star
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1-star

Replied to 80% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Customer service

Really pleased with the service I received regarding my order for some cushion. A few days after placing my order I received a email saying there was a stock issue due to the manufacture of them.i was offered an alternative or refund and an apology for the inconvenience,as they were a Xmas box I was happy to wait and was told it would two weeks before they would be dispatched,however I received them days earlier than I expected, I was kept in the loop all the way could not fault them so thank you.

2 December 2025
Rated 5 out of 5 stars

Great service

They messaged to say availability was delayed and did I want a refund or wait. I waited and it was only a few days later I received my lovely cushion

2 December 2025
Rated 5 out of 5 stars

This the best furniture company in…

This the best furniture company in London . I have dealt with them in 4 occasions for 4 of our family homes and they have never disappointed us . They are extremely professional with high standard furniture which we are pleased with . They even supported us in making changes to the furniture even when it was delivered . Their customer service is outstanding specially Adil who supported us from the start to finish. Even their manager is super helpful .

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service and Beautiful Sofa!

I recently bought a sofa from Atmacha Furniture and I’m really impressed. The delivery team were amazing - the sofa didn’t fit through my doors, but they carefully brought it in through the back garden without any issues. The sofa itself is great quality, comfortable and looks amazing in my home. I’m very happy with both the product and the service. Highly recommend!

9 October 2025
Unprompted review
Rated 1 out of 5 stars

Delivery men arrived to uplift the sideboard and was not able to as you had not told them the size, which was too big for them to lift, I have phoned you several times since, but you are too busy

I ordered a sideboard on the 1st July, wrong sideboard delivered and still waiting on my refund 4 months later. Sideboard has not been uplifted sitting in my hall for weeks, they say because they are a company in London they have not been able to get it uplifted and it will be another 11 days, firstly they should not have taken the money when they did not have the sideboard in stock and why deliver north of the border when they can’t arrange transport.

31 October 2025
Unprompted review
Atmacha Home and Living logo

Reply from Atmacha Home and Living

Dear Margaret,

Thank you for your feedback. We are truly sorry for the inconvenience you’ve experienced and completely understand how frustrating this has been. We appreciate your patience while we’ve worked to resolve it.

Your order was placed on 2nd July and delivered on 26th September. After delivery, our store team spoke with your husband, who kindly agreed to wait for the correct colour to arrive and was happy to keep the sideboard. Around two weeks later, we received your request for a refund, and we completely understand your decision not to wait for a replacement.

As a boutique business, we personally manage all deliveries and collections to ensure every order receives careful handling. For Scotland, we group deliveries and collections into one monthly trip — not because we cannot visit more often, but to serve all customers in the region efficiently within the same timeframe.

To avoid any further delay, we’ve arranged a collection through a third-party courier for next week, so your item can be uplifted sooner than our next scheduled visit. Once the sideboard has been returned to us, your refund will be processed immediately.

We truly appreciate your patience and understanding and are very sorry we were unable to meet your expectations on this occasion.

Kind regards,
Atmacha Home & Living

Rated 5 out of 5 stars

Exceptional Service and Outstanding Sofas - Truly Customer-Focused!"


I can't say enough good things about this company. I recently bought their sofas, and I'm absolutely thrilled with both the design and the quality. Their furniture designs are second to none, and their customer service is truly out of this world. They go above and beyond to make sure every customer is happy. They don't just sell you furniture; they genuinely care that you're satisfied once it arrives.
When I had a small issue with the measurement, they handled it with incredible professionalism and generosity, fixing it, even going beyond what l expected. I've honestly never come across a company as dedicated, reliable, and customer-focused as they are. I highly recommend them to anyone looking for quality furniture and outstanding service!

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Atmacha is such a wonderful company-…

Atmacha is such a wonderful company- I’ve recent bought some absolutely stunning cushions from them. They were originally out of stock but they reassured me they would soon be arriving. They did arrive in stock very soon then they sent them on 48hr delivery. They kept me informed throughout the process. I will definitely shop with them in the future. This is service I haven’t seen in a while. Well done Amacha - I’m delighted 🌸💓🌸

9 October 2025
Unprompted review
Rated 5 out of 5 stars

Kept me informed of delivery

Kept me informed of delivery. My thistle cushions are gorgeous.

21 August 2025
Atmacha Home and Living logo

Reply from Atmacha Home and Living

Hello , glad that you are happy with your purchase , have a good day be safe.
Atmacha team.

Rated 5 out of 5 stars

Quality of the rug was great

Quality of the rug was great! 😊 happy with experience.

6 August 2025
Atmacha Home and Living logo

Reply from Atmacha Home and Living

Thank you Lorenzo! We’re happy you’re happy! 😊 Thanks for your kind words. -Elena

Rated 1 out of 5 stars

The throw is much lighter than…

The throw is much lighter than advertised wouldn’t order again

30 July 2025
Atmacha Home and Living logo

Reply from Atmacha Home and Living

Thank you for sharing your feedback. We’re sorry to hear that the throw didn’t meet your expectations. Please note that the product’s weight isn’t listed on our website, so we haven’t provided that information, but we completely understand your disappointment. We appreciate your input and will keep it in mind to help improve our product descriptions in the future.

Thank you again for your feedback.

Rated 5 out of 5 stars

Can't recommend this company enough

Can't recommend this company enough
Absolutely, brilliant service!
Got in touch with me as soon as one of my items was not available.But I was happy to wait & within a week , I had my beautiful cushions x

1 August 2025
Unprompted review
Atmacha Home and Living logo

Reply from Atmacha Home and Living

Thank you for taking the time to share your experience. We’re glad you’re happy with your cushions and our service

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