Atolea Jewelry Reviews 13,034

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,664 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the jewelry, noting its durability and resistance to tarnishing, even with daily wear, showering, and exposure to various elements like sweat and sunscreen. Many appreciate the beautiful designs and the ability to wear the pieces continuously without issues. The ordering process is often described as easy, with fast and reliable delivery, and products arriving beautifully packaged. However, some customers also noted issues with customer service, describing it as automated and difficult to navigate when problems arose, such as missing items or products not matching descriptions. A few other people also felt that some items tarnished quickly or broke within a short period, and there were concerns about the origin of the products and the authenticity of materials.

What people talk about most

Product

People report positive experiences with product, praising the style, quality, and durability of the jewelry.... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the durability... See more

Order

Reviewers mention positive feedback about order, with many finding the ordering process easy and convenient,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the quick and timely... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great communication, really speedy delivery and everything was beautifully packaged. I’ve loved every item and there’s always some kind of offer on which makes their jewellery even better value! Love... See more

Rated 5 out of 5 stars

I love my necklace stack. There were so many choices, and it arrived much sooner than I expected. So far it has held up to showers, sweat, sleeping, sunscreen - I haven't taken it off since it was del... See more

Rated 5 out of 5 stars

The most beautiful jewellery, I’ve not taken off my necklace in the 6 months since I got it and it looks exactly the way it did when I got it. I’ve since added to my collection with bracelets and earr... See more

Rated 5 out of 5 stars

Literally perfect! Colour hasn't faded and I've swam, showered, suncreamed etc absolutely buzzing! I'm a PE teacher so sweat regularly too! Thank you 😁


Company details

  1. #158 of 293 best companies in Jewellery shop
  2. #71 of 111 best companies in Jeweller

Written by the company

ATOLEA Jewelry | Waterproof Jewelry with a lifetime color warranty, loved by 900.000+ customers worldwide.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

13k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Repeat Customer

I have purchased from the Atolea Jewelry Company numerous times and have been very impressed with the quality of the jewelry pieces. I wear my "Pearl Ankle Bracelet" all day, every day, and it still looks fantastic. A couple of the rings were smaller in size than the photo made it appear, but I have been very pleased with their Communication by email, their Customer Service, the prompt Delivery and the Quality of the Jewelry.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Love my jewelry

Love my jewelry! So stylish and i can wear them from Pilates to the beach to a dinner out. Never fades and always stands out. Also great for work and weekends. Can’t wait to get more. Delivery was fast too!

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Very nice quality

Very nice quality. Love that I can wear it constantly and not worry about gold wearing off. Great price point for the quality. Have ordered a ring and can't wait for it to arrive.

8 June 2026
Unprompted review
Rated 2 out of 5 stars

Poor Quality. Breaks quickly.

Recently made my first ever purchase with them. 2 of the 4 items I purchased broke within 2 weeks of wearing. Will not be ordering from them again. $50+ each for a ring and necklace that broke almost immediately. Poor quality.

8 June 2026
Unprompted review
Atolea Jewelry logo

Reply from Atolea Jewelry

Dear Alexandra,

So sorry to hear that you are not satisfied with the quality of the jewelry.
We genuinely care about addressing this issue and ensuring you have a positive experience. Feel free to
reach out to us at itsdaryna@atolea.co with the subject line "Trust Pilot Follow-Up." I'll be delighted to assist you personally.
Looking forward to hearing from you.

Best,
Daryna
ATOLEA Customer Love Team

Rated 5 out of 5 stars

Obsessed with this jewellery !

Obsessed with this jewellery !! Received my first ever Atolea order and it’s so gorgeous. One of the pieces I had ordered was slightly faulty, the customer service was excellent and they very quickly sent me a replacement item. Really happy with it and the rest of what I ordered! I wear it all the time and will 100% be ordering from them again!

8 June 2026
Unprompted review
Rated 1 out of 5 stars

Bad Review Follow Up is a SCAM!

I wrote a review previously and someone from their customer service responded. I was surprised. DO NOT BE FOOLED. The response to every bad review on TrustPilot is for the reviewer to send an email to itsdaryna (at) atolea.co for follow up. I emailed them 2 weeks ago and the email went no where and went answered. I suspect they copy and paste the same response to every bad review to seem like they follow up with customer to help them with their concerns but they don't. It's just for show. I am even more disappointed and angry now at ATOLEA!!!

26 May 2026
Unprompted review
Atolea Jewelry logo

Reply from Atolea Jewelry

Dear Yanice,

Thank you for sharing your feedback.
We’d like to clarify that the email address provided in our responses is a real and actively monitored support email. However, we have carefully checked both our main inbox and spam folders and have not been able to find any email from you. It's possible that there may have been a typo in the email address or an issue with delivery.
To help us resolve your concerns as quickly as possible, please send us a direct message through Trustpilot with the email address you used to contact us. We’ll be happy to look into this further and assist you.
We genuinely want to help and look forward to hearing from you.

Best regards,
Daryna
ATOLEA Customer Love Team

Rated 3 out of 5 stars

i did not get my jewelry i ordered

i did not get my jewelry i ordered. customer service tried to be helpful, but i am disappointed it didn’t arrive in time as a grad present. they have re-shipped it again but it is late. they have been responsive. they need better shipping partners. customer service has been good.

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Love, love, love ❤️

Great communication, really speedy delivery and everything was beautifully packaged. I’ve loved every item and there’s always some kind of offer on which makes their jewellery even better value! Love Atolea ❤️

7 June 2026
Unprompted review
Rated 5 out of 5 stars

Quality and beauty for a reasonable price

Atolea jewelry is absolutely beautiful. Quality is better than I expected. The gold tone is rich and warm. I am in love with this brand. Shipping was quick with tracking notifications. Packing is secure and I love the cotton bags for storage of my pieces. They will make travel a breeze! I have gone swimming and showered in my pieces and they look just like the day they arrived! Have already ordered more!

6 June 2026
Unprompted review

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