AtomChat Reviews 

23
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

AtomChat is a professional yet approachable platform for integrating a chat system into your own website, forum, or virtually any online community. With more than 30 ready-to-use integrations av... See more

Rated 5 out of 5 stars

Simple WordPress install plus good api system giving ability to customise. Two different use cases that have worked well with some customisation 1. Using as a membership so only get access to chattin... See more

Rated 1 out of 5 stars

AtomChat has been an absolute nightmare to work with. The platform is so plagued with bugs that it’s practically unusable. Constant crashes, lost messages, and a horribly outdated interface make i... See more

Company replied

Rated 5 out of 5 stars

The AtomChat plugin is a must and I'm so glad I found it. It works absolutely perfect on my website and has more features than my previous chat plugin. The support team (probably the best I've ever se... See more

Company details

  1. Software company
  2. Software Vendor

Written by the company

AtomChat is the easiest way to add chat to your website. Enable your users to engage in real-time private & group text conversations and high-quality video calls.


Contact info

4.0

Great

TrustScore 4 out of 5

23 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(23)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

AtomChat is a profesProfessional chat system with an excellent support teamsional yet…

AtomChat is a professional yet approachable platform for integrating a chat system into your own website, forum, or virtually any online community. With more than 30 ready-to-use integrations available, getting started is straightforward.

We run a community with over 7,000 members and use AtomChat for both public discussion areas and various community events. Integrating our existing group permissions and user roles (in our case, from WoltLab) was simple and worked seamlessly.

The platform also offers a high degree of customization in terms of design and appearance, allowing you to adapt it to your brand and community needs (basic programming knowledge is helpful for advanced customization). Users can create private chats, and audio and video calling features can be integrated as well.

Overall, our experience has been very positive. We can highly recommend AtomChat to anyone looking for a flexible and feature-rich chat solution. 👍

6 June 2026
Unprompted review
Rated 1 out of 5 stars

Horrible support

Horrible support. They say they didn't receive support requests and then acknowledge them during a chat. they get you off the phone with a follow up promise and never deliver. Terrible company

23 December 2024
Unprompted review
Rated 1 out of 5 stars

AtomChat has been an absolute nightmare…

AtomChat has been an absolute nightmare to work with. The platform is so plagued with bugs that it’s practically unusable. Constant crashes, lost messages, and a horribly outdated interface make it more of a headache than a solution. To make matters worse, their customer support is a joke—slow responses, canned replies, and zero accountability. It’s clear they don’t care about their customers or the quality of their product. I regret ever choosing AtomChat and would strongly advise anyone to stay far away from this disaster of a service.

DO NOT WORK WITH THEM.

13 August 2024
Unprompted review
AtomChat logo

Reply from AtomChat

We’re extremely sorry to hear about your experience and apologize for the trouble and issues you’ve encountered. Your feedback matters to us, and we’re dedicated to resolving this for you as quickly as possible.

Rated 1 out of 5 stars

This company is horrible!!

This company is horrible!!
They been waiting my time and money for service that I never received. COSTUMER SERVICE 0
EVERYTHING ELSE 0
When I asked for refund,no response!!!!
Be aware!

1 January 2024
Unprompted review
Rated 5 out of 5 stars

Simple yet flexible chat system you can forget about after setup

Simple WordPress install plus good api system giving ability to customise. Two different use cases that have worked well with some customisation 1. Using as a membership so only get access to chatting with other members once subscribed user role changes. 2. Customising so that admin in backend can chat with users on frontend as well from any backend page as they are working.
Never had any reported downtime which is great.

25 October 2022
Unprompted review
Rated 5 out of 5 stars

The AtomChat plugin is a must and I'm…

The AtomChat plugin is a must and I'm so glad I found it. It works absolutely perfect on my website and has more features than my previous chat plugin. The support team (probably the best I've ever seen) is an amazing, very polite and helpful team that ensures everything is well integrated and running like it should be. You don't find a team like this easily I can tell you that.

8 August 2022
Unprompted review
Rated 5 out of 5 stars

Great plugin and amazing support!

We have used various chat plugins for our website, but seem to always have issues with them. But since finding AtomChat, all of our questions have been answered and this is by far the best chat plugin we have ever used!

The chat is completely instant, there are no issues whatsoever and there are some cool features too including creating announcements admin side that we thought were very helpful to inform all the users. We had around 800 users using this plugin with hundreds of messages being sent, and there was no issues atall!

We had a few questions with adding this in and asking for future customisation. Each time the support has been incredibly quick and they have always sorted out exactly what we needed. Special shoutout to Rashmi too who is always on the ball, making sure everything is working well. Thanks Rashmi!

Anyone wanting a top quality chat plugin, I couldn't advise you enough to use AtomChat! Top quality plugin and top quality service, thank you AtomChat team.

Keep up the great work!

24 March 2022
Unprompted review
Rated 5 out of 5 stars

AtomChat was the connection to connection for our platform

Our team, members and community absolutely love connection. So it was critical that as a connection platform, we provide the highest level of technology built for connection. We chose AtomChat for custom technology needs in app development and backend membership syncing to provide the best human connection experience for our members. We've worked directly with their tech team and customer support team. They are truly incredible at implementing our vision. Thank you!

3 March 2022
Unprompted review
Rated 5 out of 5 stars

Great services not only its stunning features.

Great services not only with the great features it offers but quite affordable with great deals especially for new customers and the support is spot on. Guided me through out the process of setting up our services. Its a service provider I will recommend to any person. Great Job and can't wait to see the new developments.

15 February 2022
Unprompted review
Rated 5 out of 5 stars

Awesome team, awesome chat

I use AtomChat to implement the key messaging/chat feature in my app. Before choosing AtomChat, I compared several alternatives, such as no-code implementations or boilerplate react native apps. But both from a cost and from an ease-of-use perspective, AtomChat stood out.
The integration was quite straightforward and the documentation has a long list of supported backends. The team/support was super helpful and friendly.
After the trial, I continued with the start-up plan.

2 February 2022
Unprompted review
Rated 5 out of 5 stars

Great chat product

Great product!

We are using it on multiple websites and overall we and our clients have a very good experience. The product also very easy to install and configure. It has lots of useful features.

The customer support is great!

You should definitely try it out!

16 December 2021
Unprompted review
Rated 5 out of 5 stars

AtomChat My business podium

Great customercare
Great product
My clients are at awe with atom chat on our site
Atomchat has elevated our position among our business competitors
Thanks to atomchat team

18 October 2021
Unprompted review
Show reviews in all languages. (23 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look