I have found virus attack about Exodus windows wallet app and reported it. Even I provided this virus, they didn't pay me for this bug bounty. It's really serious hijacking virus and they need to... See more
Company replied
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See what reviewers are saying
The wallet itself needs a huge upgrade and is also very inconsistent with how it functions through usage. The staking is also pretty wonky and needs updating. Being a user of this wallet since 2020, I... See more
Company replied
Although I don’t have a wallet with Atomic, I was contacted by what turns out to be a scammer trying to coerce me into opening a phoney Atomic wallet. I was smart enough to Google Atomic Wallet, cont... See more
Company replied
It is really good wallet, the support team are getting in touch with me anytime I need, and following up my issue until it is solved. I rate 5 stars for Atomic wallet and its team
Company replied
Company details
Written by the company
Light multi-assets wallet with built-in atomic swap exchange
Contact info
You should know
3.2
Average
15K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Easy Sending and receiving bitcoin
14 September 2025
Unprompted review
Reply from Atomic Wallet
Hi Hakob,
Thank you for sharing! We’re happy to know that sending and receiving Bitcoin with Atomic Wallet has been easy and convenient for you.
The Solana wallet isn’t working (no connection between the wallet and the Solana blockchain)
“The Solana wallet isn’t working (no connection between the wallet and the Solana blockchain). Contacting customer service doesn’t help. They simply say the problem must be on my end. Customer service replies with standard emails telling me how I’m supposed to fix it. Pfffff 🙄”
11 September 2025
Unprompted review
Reply from Atomic Wallet
Hi there,
Thank you for sharing your feedback. We’re sorry for the inconvenience with Solana. If your SOL isn’t syncing or showing properly, it may be due to temporary node connectivity issues on the blockchain side, not your funds. Your assets remain safe on the network. Please contact us at support@atomicwallet.io
with your wallet address so we can check further.
Reply from Atomic Wallet
Hi there,
Thank you for your kind words! We’re glad to know our support team was able to assist you quickly and effectively. If you need further help, feel free to reach us anytime at support@atomicwallet.io
Reply from Atomic Wallet
Hi there,
Thanks for your feedback! We're glad to hear you find Atomic Wallet easy to use. If you ever have questions or need assistance, feel free to reach out to us at support@atomicwallet.io
AWC token from the Stake program are missing
I installed this wallet a long time ago because a friend recommended, I used it in order to get the advance of the staking program, specifically their own token, the AWC because the high return, I deposited a bunch of the token and I left the time running, yesterday Sep/3/2025 I tried to get my reward and all my AWC token were gone, I contacted the Support and they were very gently and very fast but at the end my problem weren´t solve, don´t use the Stake reward program they have, for the rest, is ok
3 September 2025
Unprompted review
Reply from Atomic Wallet
Hi there,
Thank you for sharing your experience. We understand how upsetting it must be to encounter issues with your AWC staking rewards. Our support team is always ready to assist, and we appreciate your kind words about their responsiveness. Please keep in touch with us at support@atomicwallet.io so we can continue helping you further.
AW does not support but does damage control instead.
I posted my experience on this site on Aug 13th 2025 regarding problems I ran into with Atomic Wallet . I sent in a support request to them on that same day, however no one from Atomic Wallet has ever responded. The only response was to my previous review post on this site. If Atomic Wallet cared about their customers ( and were competent) they would respond to the support request, however they are more concerned about doing damage control on this and similar websites.
Hey AW support, try spending more time responding to your customers support request than mitigating negative reviews you most definitely deserve.
To everyone else using AW, you have many other options, explore them and dump this wallet ASAP.
13 August 2025
Unprompted review
Reply from Atomic Wallet
Hi there,
Thank you for sharing your feedback. We’re sorry to hear about your experience and the delay in response. Our support team replies to all requests sent to support@atomicwallet.io, so if you haven’t received a reply, please double-check your spam folder or try resending your request. We’re here to help.
Offer the best wallet for my transfer…
Offer the best wallet for my transfer of money from one account to another ex.coinbase . Then asked you to pay
$2500 fee for pin 📌 # evertime its time
to deliver their fee to pay
25 August 2025
Unprompted review
Reply from Atomic Wallet
Hi Donnie,
Thank you for your message. Please note that Atomic Wallet is a non-custodial wallet. We never request fees, PIN codes, or extra payments to transfer or release funds. Your assets remain on the blockchain under your full control. If you’ve been asked to pay such fees, it was not Atomic Wallet. Please contact us at support@atomicwallet.io with the details so we can review the case and guide you further.
I had to retrieve my wallet onto a new…
I had to retrieve my wallet onto a new computer. I downloaded the Atomic software, put in the 12 word keys, created a password and it loaded great! I then send some Hbar off, and no issues. I'm so happy I got my stuff back from my old laptop that crashed and burned!!!
27 August 2025
Unprompted review
Reply from Atomic Wallet
Hi there,
Thank you for sharing your experience! We’re glad to hear you were able to successfully restore your wallet and transfer your HBAR without issues. It’s great that Atomic Wallet helped you regain access after your old laptop crash. If you ever need assistance in the future, feel free to reach us at support@atomicwallet.io
Worse Wallet Ever
Worse Wallet Ever. They charge you so many fees. I have enough money to buy something they charge you fees that take 50% of your money away and when u lower it. Its always there was a problem.
and the fees for exchange are way to high.
27 August 2025
Unprompted review
Reply from Atomic Wallet
Hi Jamal,
Thank you for your feedback. Please note that Atomic Wallet is non-custodial and does not charge hidden fees. Exchange and purchase operations are provided by third-party partners, and their fees or rates may vary. We understand your concern and will share it with our team. If you’d like us to review your specific case, please contact us at support@atomicwallet.io
with the transaction details.
Atomic wallet is a criminal setup
Atomic wallet is a criminal setup. You will never ever get your evt. profit out. Suddenly you have lost all and they want to get more money from you. Dont do it - the money is lost.
13 August 2025
Unprompted review
Reply from Atomic Wallet
Hi there,
Thank you for sharing your message. We’d like to clarify that Atomic Wallet is a non-custodial wallet. We do not hold your funds, nor do we request additional payments to release them. Your assets always remain on the blockchain under your control. If someone has asked you for extra payments, it was not Atomic Wallet. Please reach out to us at support@atomicwallet.io with the details so we can review and guide you further.
Reply from Atomic Wallet
Hi there,
Thank you for your feedback. We’re sorry to hear about your experience. Atomic Wallet is continuously being improved, and we’ll share your comments with our team. If you’d like us to look into the specific issues you faced, please reach out to support@atomicwallet.io with the details so we can assist you.
100,000 XRP stolen from the June 3rd…
100,000 XRP stolen from the June 3rd 2023 negligence HACK! including my shiba & XLM coins. I was HACKED for $83,000 USD at 1AM of June 3rd 2023. they are working overtime to silent us victims by removing any online traces related to the infamous hack. they were warned by LEAST AUTHORITY about significant vulnerabilities 2yrs prior but did nothing because they felt safe behind their disclaimer user accountability non-sense. DO NOT USE THIS WALLET!!!! set your money on fire before putting it in Atomic wallet!!!!!!
11 August 2025
Unprompted review
Reply from Atomic Wallet
Hi there,
Thank you for your review and I am sorry I am answering only now.
We're sorry to hear that you're unsatisfied with our wallet. I apologize for the inconvenience, but we don’t have any updates on the ongoing investigation at the moment. We assure you, as soon as there is progress, we will communicate it properly.
Please feel free to contact us for any assistance by email at support@atomicwallet.io.
Thieves and benches
You are deceivers and has already been proven that you stole my money and other users. You have not been updating for two years, because you are a scam
11 August 2025
Unprompted review
Reply from Atomic Wallet
Hi there,
Thank you for your review and I am sorry I am answering only now.
Our wallet is anything but a scam. Atomic Wallet is a non-custodial decentralized wallet. It means that you own your backup phrase and private keys, thus, you fully control your funds. We have no access to your wallet and your sensitive information.
We wanted to give you an update on the June incident. However, at present, there have been no advancements in the matter. You can ask the team for an update by contacting us at support@atomicwallet.io.
We regret and hope for your understanding.
Responded very quick to my Problem of…
Responded very quick to my Problem of Exchanging Coins
7 August 2025
Unprompted review
Reply from Atomic Wallet
Hi Nigel,
Thank you for your feedback! We’re glad to hear our team was able to assist you quickly with your coin exchange issue. If you need any further help, feel free to reach out at support@atomicwallet.io.
60000 ADA got stolen in the infamous…
60000 ADA got stolen in the infamous Atomic Wallet HAck of 2023 !!!! Atomic Wallet is very busy cleaning up any social media traces of people like me who have been hurt financially by this "hack". Atomic Wallet never offered any type of compensation to me in all these years !!!! All they do is try to clean up any internet trace of the victims like me !!! Be warned ... the Estonian Legal System is after Atomic Wallet finally FOR A REASON !!! DO NOT USE THEIR WALLET !!!!
4 August 2024
Unprompted review
Reply from Atomic Wallet
Hi there,
Thank you for your message.
We truly understand your frustration and the gravity of your situation. Please know that the investigation into the 2023 incident is still ongoing and is being conducted by official authorities—not Atomic Wallet directly. We remain committed to cooperating fully and await their findings.
If you haven’t yet, please contact us at support@atomicwallet.io so we can assist you further and ensure your case is properly recorded.
I like the way they help me to restore…
I like the way they help me to restore my walet.
Everything works the way they show me.
2 August 2025
Unprompted review
Reply from Atomic Wallet
Hi there,
Thank you for your kind words! We're glad to hear that everything worked well and that our support was helpful in restoring your wallet. If you ever need assistance in the future, feel free to reach out at support@atomicwallet.io.
Dakincortez@gmail
I have lost 76000 dollars to this company. At first I wasn’t sure what to do. Fortunately, I was introduced to a team outside this platform who understood exactly what I was dealing with. They helped me through the process, and I was eventually able to recover my funds. I’m sharing this so others know there’s still a way forward just be careful and make sure you’re asking the right people for help.
9 July 2025
Reply from Atomic Wallet
Hi there,
Thank you for sharing your experience. We're truly sorry to hear about your loss. Please note that Atomic Wallet does not partner with any third-party recovery services. We urge users to avoid engaging with such entities, as they may pose additional risks. If you have any concerns or need assistance, contact us directly at support@atomicwallet.io.
Sorry it is not possible to Quote with…
Sorry it is not possible to Quote with a minus. The Company is crinimal and just there to g’et your Money. They Never pay back. Forget it.
9 July 2025
Unprompted review
Reply from Atomic Wallet
Hi Hans,
We're sorry to hear about your experience. Please note that Atomic Wallet does not have access to users' funds or private keys and cannot reverse transactions. If you believe you've encountered fraudulent activity, we strongly recommend contacting us at support@atomicwallet.io so we can look into your case and guide you on the next steps.
If a "zero TP" rating was possible it…
If a "zero TP" rating was possible it would be too much for such a Sierra Hotel One Tango Company. $100+ Million lost through THEIR sheer incompetence 02/03 June 23 and yet two years + later nothing, no recompense for their once "trusted and loyal" customers. They laugh at us with seductive arguments "It's being investigated by private investigation contractors". Rubbish!!! DO NOT TRUST ATOMIC WALLET!!!! I have lost $40,000+ to this b'stard organization!!!
24 July 2025
Unprompted review
Reply from Atomic Wallet
Hi there,
Thank you for sharing your feedback. We understand how deeply upsetting your situation is, and we’re truly sorry for your loss. Please note that the investigation is being handled by official bodies, not Atomic Wallet directly. We're still awaiting their final conclusions to provide users with clear answers. If there’s anything we can assist you with in the meantime, feel free to reach us at support@atomicwallet.io.
good wallet
24 July 2024
Unprompted review
Reply from Atomic Wallet
Hi there,
Thanks for your feedback! We're glad to hear you're enjoying Atomic Wallet. If you ever have questions or need help with anything, feel free to contact us at support@atomicwallet.io.
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