I ordered two watches from Atomi Shine, a diver for me and a ladies watch; the first arrived quickly . . . still waiting on the second (though it was ordered first by about a week). I've received... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The order took quite a lot longer than I expected. I would have choosen a black watch face (than white) but I didn't because I could not see the logo against this background color. Overall, I liked t... See more
Beautiful watch, i absolutely love the design. ! However 2 things could be better : -A comfort ajustement system on the bracelet. -being waterproof at 10 ATM to give possibility for swimming.... See more
The order preparation is extremely long, and it takes way too long to arrive, I understand the amount of orders and the holiday season, but still 4 weeks it’s a lot and I still did not receive it. I’v... See more
Company replied
Company details
About Atomishine
Written by the company
About ATOMI SHINE
ATOMI SHINE is a contemporary watch brand built on new materials, breaking rules, and bold innovation.
We don’t follow traditional watchmaking conventions, and we don’t believe authority defines value. We rethink proportions and redesign structures to create watches that reflect attitude—not status. ATOMI SHINE is for those who refuse to blend in.
60-Day Returns & 1-Year Warranty
Shop with confidence. Eligible items come with a 60-day return or exchange guarantee and a 1-year product warranty.
ATOMI SHINE offers a 60-day return or exchange on eligible purchases and a 1-year warranty covering manufacturing defects under normal use.
Custom or personalized products are non-refundable once production has begun.
If you have any questions or concerns, our support team is always here to help.
📧 support@atomishine.com
Contact info
United States
- +1 347 221 5089
- support@atomishine.com
- atomishine.com
3.9
Great
148 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My latest order never arrived and no…
My latest order never arrived and no venue to find out what is the status nor the reason
22 January 2026
Reply from Atomishine
Dear Customer,
We have checked and found that your latest order has been signed for by a family member.
When we ship an order, we always send an email with the tracking number to your registered email address. If you are unable to locate the package, please feel free to contact our customer service team. Our online support or email support will be happy to assist you further.
Best regards,
ATOMISHINE Customer Service
Original design and good material
19 January 2026
I never received the watch...
I wanted to share my experience regarding a watch I ordered from this company.
The watches look very appealing in the photos, and I was genuinely excited to receive mine. I would have loved to provide feedback about the product quality. Unfortunately, I never received the watch.
The carrier selected by Atomishine left the package in a mailbox as if it were a low-value item, which resulted in the parcel being lost or stolen. What is most disappointing is that there appears to be no effective support or resolution offered by this company regarding this situation.
As a result, I am now $200 out of pocket with no product received.
I would simply advise you to consider the risk carefully before ordering if losing $200 without recourse would be an issue foryou.
9 January 2026
Unprompted review
Reply from Atomishine
We are very sorry that your experience did not meet your expectations.
As no contact information was provided, we attempted to reach out and request your order details, but unfortunately did not receive a response. Therefore, we were unable to proceed with further assistance.
If you are experiencing an issue such as a lost package, please feel free to contact our customer service team directly. We will be happy to assist you with an investigation.
Best regards,
ATOMISHINE Customer Service
Interesting experience, but would modify my order next time
The order took quite a lot longer than I expected. I would have choosen a black watch face (than white) but I didn't because I could not see the logo against this background color. Overall, I liked the watch but would like to try a black watch face next time for our company orders.
21 January 2026
Got what i ordered.
21 January 2026
Good looking watch!!
Speaking with customer service was quick and easy and great looking watch!
19 January 2026
Nice product
Nice product. Fast delivery. Maybe bigger size woul be nice option for this watch.
21 January 2026
Looks even better than pictures
Looks even better than pictures, perfect weight, looks very attractive, great quality
21 January 2026
Customer service is top notch
Customer service is top notch ! Despite time difference , them in Asia , me in US , they never fail to answer all my questions, concerns and requests . I bought so far 2 watches from them snd they happily obliged to adjust the bracelet for me for free . You can sell a dirt and if your customer service is superb you can certainly sell that dirt !
20 January 2026
the price is correct and the service…
the price is correct and the service was excellent
20 January 2026
Fantastic design
I received my watches quickly. The quality is good, and the design is fantastic. However, the watch bracelet was a little too small, so I asked for extra links, which were sent to me very quickly.
19 January 2026
Fast delivery...the watch is fun to wear
19 January 2026
Exceeds Expectations Again!
Again, the watches ordered exceeded my expectations. Even though they sent a video preview of the watch prior to shipping, the actual watches are beautifully made with high quality materials and workmanship! I now have four watches from Atomishine that I am proud to have and wear!
30 January 2026
Great experience overall
Great experience overall. High-quality product and excellent service. I’m very satisfied and would highly recommend it.
25 December 2025
Good quality with reasonable price
20 January 2026
Very expensive return!
Took a very long time to arrive - is sent from China. Thus very expensive to return - the costs are about 100 dollars so be very sure that you would like to keep the watch (I did not).
Handling fee for a return is 20% of the goods cost + shipment + 20% more in tax… And lets see if I at all Get any money in return.
The watch looks OK but also cheap.
17 January 2026
Unprompted review
Reply from Atomishine
Dear Customer,
We sincerely apologize for any inconvenience caused.
Regarding our return service, if Order Protection was purchased at checkout (for only 3% of the order value), you are eligible for a 28-day no-reason return and refund. If the return is not due to a quality issue and Order Protection was not purchased, the return shipping cost will need to be covered by the customer.
Our team is continuously working to improve our policies, and we truly appreciate your understanding. We look forward to providing you with even better service in the future.
Best regards,
ATOMISHINE Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.