ATTITUDE Reviews 

109
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 89 reviews, reviewers had a great experience with this company. Customers are very happy with the products, frequently praising their quality, natural ingredients, and effectiveness for sensitive skin. Many appreciate the pleasant, non-overpowering scents and the company's commitment to non-toxic, Canadian-made options. Reviewers also find the ordering process easy and enjoy the variety of new products consistently added. However, some customers also noted significant issues with order fulfillment, including missing items and incorrect deliveries. Delivery service is a common concern, with many experiencing delays and slow shipping times. Customer service also received mixed feedback, with some reporting excellent support while others described it as terrible, unresponsive, or providing canned replies. Additionally, a few people mentioned problems with product packaging, such as leaking containers or defective dispenser tops.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many expressing satisfaction with their... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing significant frustration... See more

Quality

People report positive experiences with product quality, with many reviewers stating that the products are... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers reporting quick and timely... See more

Customer service

Users describe ambiguous interactions with customer service, with some reviewers praising the great customer... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall it was a good experience ordering from Attitude but there are some issues with the delivery times and notifications, especially with the Shop app. There will be times when I order and the orde... See more

Company replied

Rated 4 out of 5 stars

Love your hair products, frequently purchase shampoo and conditioner, they are gentle to both the scalp and hair. Wish there was less plastic containers.

Company replied

Rated 5 out of 5 stars

I was looking for cleaning products that are made with natural ingredients, effective, provides for subscriptions and Canadian made. Attitude met all my needs plus they are available in refill si... See more

Rated 5 out of 5 stars

Amazing products. Good prices. Very happy with all of the products i have used. Bought several times through different online supplement sites as well.

Company replied


Company details

  1. Beauty product supplier
  2. Beauty supply store
  3. Cosmetic Products Manufacturer
  4. Cosmetics shop
  5. Health and beauty shop
  6. Skin care clinic

Written by the company

ATTITUDE creates clean, performance-driven, naturally derived beauty and home care products in sustainable packaging to help reduce plastic on our planet. We're EWG VERIFIED™, vegan and cruelty-free.


Contact info

3.7

Average

TrustScore 3.5 out of 5

109 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 61% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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3.7

All reviews

(109)

97 reviews in the last 12 months

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Rated 1 out of 5 stars

Horrible customer service

Horrible customer service. They don't get back to you and you have to keep chasing. They also don't listen to you which is very very poor customer service. They are not customer centric, don't care that they keep wasting their customers' time. Very very poor customer experience.

30 June 2022
Unprompted review
ATTITUDE logo

Reply from ATTITUDE

We’re sorry to see this feedback and regret that this was your experience at the time. We’ve since made improvements to our processes and customer support, and feedback like yours has helped drive those changes. We’d love the opportunity to welcome you back and provide a much better experience, and if you ever decide to shop with us again, please don’t hesitate to reach out so we can assist you.
— The ATTITUDE Team

Show reviews in all languages. (109 reviews)

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