You can't get these people on the phone for love nor money which is disconcerting but we did order a late model 2nd hand Samsung phone despite and we were not disapointed. It was all it was said to b... See more
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The order came in good condition overall, however: The screen has two minor scratches, nothing big but not pristine. The Oled display has some noticeable burn in of non IOS ui elements (main... See more
Console was delivered as expected and in good condition. It was soft modded upon arrival which I wasn't expecting but I'm fine with. Sticker residue still on the back of the console which gets annoyin... See more
You did well in sorting out the missing invoice and I would have given you 5 stars for outstanding service. The only thing that dropped the score was the ongoing failure to enter the GPU purchase in... See more
Company details
Written by the company
CeX is Australia's largest second-hand electronics and entertainment specialist with 600+ stores Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers. With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity. To see our full online returns policy visit webuy.com or to contact customer services visit webuy.com/support
Contact info
4.1
Great
26K reviews
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The whole process was seamless and the…
The whole process was seamless and the 5year guarantee was a plus
1 April 2026
BEST PRICES FOR AMAZING QUAILTY
Easy as to purchase and even without a photo. Pricing can tells alot abit its quailty with CeX being a sendhand buy and sell. This is brand new. Opened but its like day one release. Perfect thank you.
15 April 2026
Arrived in good condition but sticker residue on back
Console was delivered as expected and in good condition. It was soft modded upon arrival which I wasn't expecting but I'm fine with. Sticker residue still on the back of the console which gets annoying but will be easy enough to remove
16 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from CeX/Webuy - Australia
Hi Mervin,
Thank you for reviewing us on Trustpilot.
Online orders usually deliver in 2 to 5 working days as per our standard process. According to the delivery updates on the tracking page, the package shows as delivered (Left in a safe place) on (22-04-2026).
I request you to kindly look for the package at your address (safeplace) and also check if your family members have kept it on your behalf.
If you are unable to locate your package and need assistance, please feel free contact us via the support page on the CeX website (au.webuy.com) with the subject line “TP Needs estimate”. Once we receive your message, I will be happy to assist accordingly.
Regards,
Viraj.
Wrong item
I ordered a Samsung 860 M.2 drive. When I received it, they had sent a Samsung 860 Sata drive. Which is unusable for myself.
15 April 2026
Reply from CeX/Webuy - Australia
Hi Samuel,
Thank you for your review. and I’m sorry that your recent purchase did not go as expected.
In line with our business policy, we have procedures in place to ensure that all items are checked to ensure correct items are fulfilled as per the specifications. On this occasion, it appears this process has not been fully followed, and your feedback has been duly noted.
I appreciate that you’ve returned the item and availed a refund.
If you would like to discuss this further or need any additional information, please feel free to get back to us on the existing email thread, and I’ll be happy to assist you further.
Regards,
Viraj.
well the chromecast and controller …
well the chromecast and controller worked i think but no cord to connect to electrics how does one use this product if no cord come with the product i cannot give you a honest review as it's doesn't work with no connection to electricity
22 April 2026
Unprompted review
Reply from CeX/Webuy - Australia
Hi Roydon,
Thank you for your email.
Given the nature of our business, we follow a grading policy that helps us categorise items and price them accordingly. Products graded as B or C may not include accessories such as a charger or charging cable. However, all items undergo thorough testing to ensure they function as expected. You can check our grading policy here: http://tinyurl.com/mpzhzcy4 for more details.
If you wish to discuss this further, please contact us via our support page https://tinyurl.com/2wwz75ew with the subject line "Trustpilot well the chromecast and controller … " along with the order ID and I will be happy to assist you further.
Regards,
Ashwin
I was sold a graded product that was…
I was sold a graded product that was essentially a Biohazard, sticky to the touch and probably a decade or more of grime. On top of that, the O and L1 buttons not work (constantly pressing one another) and the controller battery rapidly discharged. Why on earth I spent 60 dollars on a B graded PS3 controller to receive whatever the hell that was, sucked. I was offered a return online or in store, instead I did what you guys should have done, cleaned it and made it work
15 April 2026
Reply from CeX/Webuy - Australia
Dear Bryce,
Thank you for your review.
Before dispatch, all our products go through multiple stages of quality checks to ensure they meet our cleanliness and salability standards, in line with our grading guidelines. We are committed to providing only the highest quality items to our customers.
I’m sorry to hear that your product arrived unclean and had issues with the buttons. Please accept my sincere apologies for this experience.
Please be assured that your feedback has been shared with the store management team for corrective action, so such instances can be prevented in the future.
Upon reviewing our records, I see that you had previously contacted us regarding this matter. A resolution was offered in accordance with our return policy; however, I understand that the issues were resolved on your end and that you chose to keep the item.
If you require any further assistance, please feel free to reply to this email thread, and we will be happy to help.
Regards,
Rahul
The item was not in original packaging…
The item was not in original packaging and was missing the coloured face plates and was old marked stock
2 April 2026
Reply from CeX/Webuy - Australia
Hi Dan,
Thank you for your review, and I understand that your recent purchase didn't meet your expectations.
As we deal in second-hand goods, they are not guaranteed in original packaging and may have signs of usage. Also, they are only sourced with the essential accessories required for the product's functionality.
In the event customers are unhappy with the item delivered, we offer an 8-day return period for online orders, where items can be returned as unwanted for a full refund to your original payment mode - https://tinyurl.com/4tj5wmhx
Should you wish to discuss this further or have any other concerns, feel free to write to us through our support page www.webuy.com with the subject "TP - The item was not in original packaging…" and I will be happy to help.
Regards,
Ramson.
Service second to none!
Service second to none!
Item purchased was in near new condition,
Thank you
16 April 2026
The UHD blu ray was in excellent…
The UHD blu ray was in excellent condition and well priced. Postage tracking is helpful too.
13 April 2026
I am very happy with my recent purchase…
I am very happy with my recent purchase !! Will definitely return.
13 April 2026
We were not disapointed
You can't get these people on the phone for love nor money which is disconcerting but we did order a late model 2nd hand Samsung phone despite and we were not disapointed. It was all it was said to be and frankly like new. It works perfectly with the Australian phone tower freuencies. That was our worry (re a phone call) as some 2nd hand phones imported from foreign countries / regions only patialy comply. Clearly this one was Australian sourced. We paid over $1,100 (gulp) but new it was over $2,000. Phones are too expensive for region freuency mistakes so we will probably shop here again despite the prices.
13 March 2026
Headphones were dirty
Headphones were dirty, not even cleaned.
Gross asf, no packaging either, just chucked in a box
15 April 2026
Reply from CeX/Webuy - Australia
Hi Jai,
Thank you for your review.
Before we ship any product, it undergoes several stages of quality checks to ensure it is in a clean & saleable condition in line with our grading guidelines. We intend to provide only the highest quality items to our customers.
Please accept my apologies if the product received by you was unclean and the packaging did not meet your expectations.
I will be sending an email to your registered ID to look into this further and suggest a solution. Do check your junk/spam folders in case my email isn't located in your mailbox.
Regards,
Saanchi
Reply from CeX/Webuy - Australia
Hi Samuel,
Thank you for your review.
I am sorry to hear that the controller you received is faulty. I understand this is disappointing, especially after a quick delivery.
As we deal in used goods, all items are tested before being sold. However, electronic items can sometimes develop faults unexpectedly. When this happens, we will resolve it in line with our warranty process.
To take this forward, I will need a few details so I can liaise with the store and assist you further. Could you please confirm which controller you are referring to, along with the exact item title and your order number?
I have also sent you an email with this request. Please check your inbox, and your spam or junk folder if needed.
I look forward to your response so we can get this sorted for you.
Regards,
Nikita.
General Appreciation
Friendly staff, easy to use website and most importantly it sells the things that you cant get anywhere else anymore.
7 April 2026
Battery power drain fast
There was fast postage my only problem is the battery drains super fast a full charge only gets me maybe 2 to 2 and half hrs of use
20 April 2026
Reply from CeX/Webuy - Australia
Hi Krystal,
Thank you for your review.
Whilst you're pleased with the delivery, I'm sorry to hear about the issue you're facing with the battery performance.
As we deal in pre-owned goods, all items are thoroughly tested before purchase. However, electronic items can occasionally develop faults unexpectedly, despite our checks. When this happens, we’re always happy to assist in line with our warranty policy.
To work towards a solution, please return the item to us either via post or take it to any CeX store near you - https://tinyurl.com/2uuxzrx2
Should you need assistance with the return or have any concerns, please write to us via our support page www.webuy.com with the subject "TP - Battery power drain fast", and I will be happy to help.
Regards,
Ramson.
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