Auction House UK - Auction House East Anglia Reviews 

586
TrustScore 5 out of 5

4.9

The Barn, Newmarket Road, NR4 6UE Cringleford, Norwich, GB


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Rated 5 out of 5 stars

First time looking at an auction house, I can’t thank Auction House enough for all their help. From the first phone call to completion on our home, it seems so scary with the fast completion. We used... See more

Company replied

Rated 5 out of 5 stars

Open and transparent from day one. Very attentive service. Clear communication and practical, honest advice. I mainly dealt with Jenny who really knows her job and was so helpful. Nothing was too much... See more

Company replied

Rated 5 out of 5 stars

I recently sold a flat via the auction house and I had never sold a property before, but after nearly a year on the open market, a friend recommended Simon, having used the auction house hersel... See more

Company replied

Rated 5 out of 5 stars

Another purchase from the AH. Very good experience as always. Chis B showed us around several properties prior to the auction. Wasn't successful on the day but secured a purchase the day after. We alw... See more

Company replied


Company details

  1. #1 of 5 best companies in Estate Agent Auctioneer
  2. #5 of 21 best companies in Auction house

Written by the company

Auction House is the UK's largest residential property auction company, we sell more properties than any other auctioneer, with more locations and more auctions rooms than anyone else. If you are looking for your next redevelopment project, buy to let investment, commercial property, land for a self-build, or simply a bargain property, register today to start receiving property alerts to help with your search. If you have property to sell, why not speak to one of our team in your area to find out how Auction House can provide you with an easier way to sell locally, regionally or indeed nationally.


Contact info

  • The Barn, Newmarket Road, NR4 6UE, Cringleford, Norwich, United Kingdom

  • 01603 505100

4.9

Excellent

TrustScore 5 out of 5

586 reviews

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4.9

All reviews

(586)

438 reviews in the last 12 months

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Rated 5 out of 5 stars

Professionalism with utmost integrity

I recently sold a flat via the auction house and I had never sold a property before, but after nearly a year on the open market, a friend recommended Simon, having used the auction house herself. I had no idea what I was doing, but Simon and Alex were patient and explained everything, more than once, until it made sense.

There were some genuinely difficult moments along the way, including a point where the property hadn't received a single bid at auction. Alex and Simon reassured me not to give up, told me they'd get it sold, and kept offering other ideas to try. I also had a challenging situation with a difficult leaseholder over the shared garden, and Simon gave me advice and support to help me through that too.
What really stood out was Simon's integrity. There were a couple of ridiculous offers along the way, and it would have been easy for him to just say "let's take it" and collect his commission , but he didn't. He encouraged us to hold out, and we did, for a much better offer.

This was a bittersweet situation for me, given my sentimental attachment to the property, but Simon and Alex made it so much more bearable. Looking back, there's nothing else they could have done to make the process any easier for me. I'm so grateful to my friend for introducing me to Simon, and to Simon and Alex for the gentle care and attention they gave me throughout.

9 September 2026
Unprompted review
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Reply from Auction House UK - Auction House East Anglia

Hi Lisa, we are so grateful for your incredibly kind words and for sharing such a detailed account of your experience. We understand that selling a property, particularly for the first time and after a long period on the open market, can be daunting. We are glad we could patiently explain everything and offer alternative solutions when challenges arose, like the initial lack of bids and the difficult leaseholder situation. We always aim to act with integrity and ensure our clients achieve the best possible outcome, so we are particularly pleased that our advice to hold out for a better offer resonated with you. Thank you for trusting us with such an important transaction. Best, Auction House

Rated 5 out of 5 stars

These guys went out of there way to…

These guys went out of there way to help and above and beyond what they were required to do. Couldn’t recommend more

4 September 2026
Unprompted review
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Reply from Auction House UK - Auction House East Anglia

Hi Cameron, thank you for your lovely feedback! We are so pleased to hear that we exceeded your expectations. Best, Auction House

Rated 5 out of 5 stars

First time buying at an auction

First time looking at an auction house, I can’t thank Auction House enough for all their help. From the first phone call to completion on our home, it seems so scary with the fast completion. We used their recommended solicitor and felt supported through each step. Can not recommend them enough. Especially Toby Wood from Cambridgeshire branch. A* all the way.

3 September 2026
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Reply from Auction House UK - Auction House East Anglia

Hi Rebecca, we are so pleased to hear about your positive experience with us, especially as a first-time Auction House client. It's wonderful to know we could provide support throughout the process, from your initial call to the completion of your home. We truly appreciate your high recommendation. Best, Auction House

Rated 5 out of 5 stars

Very helpful team which made the…

Very helpful team which made the process of finding a property quick and efficient.

27 August 2026
Unprompted review
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Reply from Auction House UK - Auction House East Anglia

Hi Benjamin, thank you for taking the time to leave this feedback about how quick and efficient you found the auction process! Best, Auction House

Rated 5 out of 5 stars

Kept informed at all stages

Kept informed at all stages, realistic expectations set, conversations on potential advanced bids meant we could make quick sensible decisions leading to a sale in advance of the auction, which suited us.

24 August 2026
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Reply from Auction House UK - Auction House East Anglia

Hi Sean, thanks for this excellent feedback! Congratulations on the sale. Best, Auction House

Rated 5 out of 5 stars

Such any easy way to sell a property…

Such any easy way to sell a property and the staff were so helpful throughout the whole process which has made it stress free thankyou

18 August 2026
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Reply from Auction House UK - Auction House East Anglia

Hi there, thank you for your wonderful review! We are so pleased to hear that our team made the process of selling your property stress-free and easy. Best, Auction House

Rated 5 out of 5 stars

Open and transparent from day one

Open and transparent from day one. Very attentive service. Clear communication and practical, honest advice. I mainly dealt with Jenny who really knows her job and was so helpful. Nothing was too much trouble. Highly recommended.

14 August 2026
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Reply from Auction House UK - Auction House East Anglia

Hi Kate, thank you for taking the time to leave this excellent review and for the recommendation. We are delighted that you felt in such safe hands with Jenny and the East Anglia team! Best, Auction House

Rated 5 out of 5 stars

Excellent Auction Service.

Excellent Auction Service.
Excellent presentation of forthcoming Auction Properties, photos, legal pack, together with clear Terms, Conditions and Auction Day arrangements. Faultless follow-up and communication from Sally Clarke and Jenny Austen: kept abreast of progress on my Pre-Auction Offer, and its Acceptance. Assistance with finding experienced Conveyancer for Auction settlement.

31 July 2026
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Reply from Auction House UK - Auction House East Anglia

Hi Michael, it is fantastic to hear how the pre-auction information was clear and the communication after the auction was faultless! Thank you for this feedback. Best, Auction House

Rated 4 out of 5 stars

Jenny was a pleasure to work with and…

Jenny was a pleasure to work with and dealt with everything brilliantly. Would recommend auction house to anyone

31 July 2026
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Reply from Auction House UK - Auction House East Anglia

Hi Daniel, thanks for the recommendation! We'll pass your lovely feedback on to Jenny. Best, Auction House

Rated 5 out of 5 stars

All went smoothly and the tech worked…

All went smoothly and the tech worked well

31 July 2026
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Reply from Auction House UK - Auction House East Anglia

Hi Phil, thank you for your five-star feedback! We are pleased to hear you had a smooth experience. Best, Auction House

Rated 5 out of 5 stars

Everything was explained clearly

Everything was explained clearly
Our property sold at the first auction

3 August 2026
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Reply from Auction House UK - Auction House East Anglia

Hi Jane, thank you for your five-star review! We're so glad to hear everything was clearly explained and your property sold quickly. Best, Auction House

Rated 5 out of 5 stars

It was very simple to view

It was very simple to view, use, bid and communicate.

3 August 2026
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Reply from Auction House UK - Auction House East Anglia

Hi Kathy, thank you for your five-star review! We're pleased to hear you found the bidding platform easy to use. Best, Auction House

Rated 5 out of 5 stars

Another purchase from the AH

Another purchase from the AH. Very good experience as always. Chis B showed us around several properties prior to the auction. Wasn't successful on the day but secured a purchase the day after. We always enjoy buying with AH as we know as when the hammer falls the deal is done. All of the team in Norwich are extremely professional.

3 August 2026
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Reply from Auction House UK - Auction House East Anglia

Hi David, thank you for your fantastic review! We are so pleased to hear of your continued positive experiences with us. It's wonderful that Chris and the team could assist you in securing a purchase. Best, Auction House

Rated 5 out of 5 stars

Outstanding sale in Norwich

I am very pleased with Auction House with selling an investment property in Norwich. I didn't want the property sat empty for 6-9-12 months with slow processes in Conveyancing and chains, the house costs me over £1000 per month so I choose to sell at Auction. Abbie Willett and the auctioneer Bryan Baxter got it sold, they do so in a tight timescale & I will have funds in my account 7 weeks after it was 1st advertised. These people are very good at what they do and any seller wanting a fast & secure sale, this is who to sell with!!
Thank you for your amazing work.
Dominic

31 July 2026
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Reply from Auction House UK - Auction House East Anglia

Hi there, thank you for taking the time to leave this excellent feedback! We are so pleased we were able to help sell your investment property in Norwich quickly. Best, Auction House

Rated 5 out of 5 stars

I first contacted mark 2 yrs ago who…

I first contacted mark 2 yrs ago who was trying to help my aunt to get a value on her home after ill health to see about selling to enable her to look for something better suited to her he was absolutely the right chap was a wealth of information and advice although she decided not to sell I kept marks details and 2 yrs later on the sad passing of my aunt and my inheritance of said property he was the first person I contacted I have never bought or sold a home before and he took all the pressure of me and talked me through every step of the way even recommended a solicitor I can’t think of way to praise mark enough was always honest polite professional and kind advised me of a guide price and I fully took on board his advice and came up with what he agreed was sensible reserve , auction house was the right fit for me there dedicated to working there best to achieve a sale for you and the marketing of the property was done very well via there website social media and the glossy catalogue I would highly recommend auction house as a viable way to sell your property for a quick trusted trouble free sale I realy appreciate the service I received and mark especially he was great

31 July 2026
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Reply from Auction House UK - Auction House East Anglia

Hi Scott, thank you for taking the time to write this fantastic review! We are very pleased to hear that Mark was so incredibly helpful and could provide the support and guidance you needed. Best, Auction House

Rated 5 out of 5 stars

Exceptional service received

Exceptional service received from start to finish. Would recommend.

30 July 2026
Unprompted review
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Reply from Auction House UK - Auction House East Anglia

Hi David, thanks for the recommendation! Great to hear you received excellent service throughout the process. Best, Auction House

Rated 5 out of 5 stars

Brilliant service

Brilliant service. This is the first time we have purchased a property at auction and I am shocked at how how smooth the process has been. The company has been brilliant at every stage; when booking the viewings, follow up calls, support with the registration, and that after support with Amanda has been great with her providing prompt response to my emails
Many thanks for all your help

31 July 2026
Unprompted review
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Reply from Auction House UK - Auction House East Anglia

Hi Lance, we are delighted the process of buying at auction was really smooth and you've felt supported at every stage! Best, Auction House

Rated 5 out of 5 stars

Robert Hurst gave great advice and…

Robert Hurst gave great advice and support to us whilst my father-in-law sold his land through Auction House. He lead the process efficiently and enabled us to maximise the potential of the land. Well done Auction House

30 July 2026
Unprompted review
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Reply from Auction House UK - Auction House East Anglia

Hi Joseph, it's great to hear you were well supported by Robert when selling land through us. Thank you for taking the time to leave this review! Best, Auction House

Rated 5 out of 5 stars

first time

I was completely inexperienced in buying property via a auction but the staff especially sally and Jenny put me completely at ease and we're very helpful so everything went smoothly quickly, I would like to thank everybody for thier help and throughly recommend them

28 July 2026
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Reply from Auction House UK - Auction House East Anglia

Hi Richard, thank you for your five-star review! We are so happy to hear that Sally, Jenny and the team ensured your first auction experience went smoothly. Best, Auction House

Rated 5 out of 5 stars

Professional and efficient service

Professional and efficient service

27 July 2026
Auction House UK - Auction House East Anglia logo

Reply from Auction House UK - Auction House East Anglia

Hi there, thank you for your five-star review! We're delighted to hear that you found our service professional and efficient. Best, Auction House

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