Audfree Reviews 

241
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the software for its incredible speed, overall ease of use, and its wonderful ability to keep music libraries neatly organized across devices. People also deeply appreciate the exceptional customer support, noting that helpful agents respond quickly and efficiently resolve any license or registration questions. However, some customers also noted occasional technical hurdles when using the application. A few users experienced frustrating activation failures, login problems, or unexpected difficulties with specific software versions. These individuals felt that improvements could be made to ensure smoother installation processes and more reliable performance.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting that it works as expected and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting fast replies, prompt issue... See more

Application

Customers had great satisfaction with the application, highlighting that downloads are fast and accurate, and... See more

Service

Reviewers highlight positive aspects of service, frequently expressing great satisfaction with the extremely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic company with quick customer service. I bought a life time license for one of their products 3 years ago but after upgrading to a new PC I found that the program I has been using on my old co... See more

Rated 5 out of 5 stars

Best product and amazing customer service. They respond on customer service within 24 hours and replace and license mistakes (i bought one for pc when i have a mac. Then yesterday i installed the new... See more

Rated 5 out of 5 stars

I ran into a problem with converting files to MP3 and emailed support. They replied very quickly, told me the issue was already known, and fixed it within a few hours with an update. Excellent and sup... See more

Rated 5 out of 5 stars

I LOVE this program and recommend it to everyone! Does exactly what it says on the box! Had an issue when switching computers which was sorted fairly quickly by customer service. Loyal customer. Thank... See more


Company details

Information provided by various external sources

AudFree provides the best DRM removal solutions for audios, including Apple Music Converter, Spotify Converter to convert DRM Apple Music, Spotify songs and Audible books to MP3, AAC, WAV, etc. losslessly.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

241 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(241)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Support is non-existant

The program is fine. I have an issue with my subscription and nobody replies to assist me in changing it. Given that there is no method to contact them other than email, I thought I would use this platform. I keep being charged for a product and never receive a response. I hope this review will result in them responding to assist me so I can leave a better review.

24 January 2025
Unprompted review
Rated 5 out of 5 stars

Been a user since 2022, it works perfectly

Been a user since 2022. In that time I have not had any issue's, it just works, no problems. There has been some updates, again with no problems. Recently had to contact support and their response was quick and solved my problem, (registration related). Great bit of software for grabing music to HDD

15 December 2024
Unprompted review
Rated 5 out of 5 stars

I had a wonderful experience with…

I had a wonderful experience with AudFree Support. Mila was extremely helpful and resolved my issue quickly and efficiently. They ensured I received the correct version of the software I needed. Excellent customer service—highly recommend!

13 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent software!

I've used the Spotify software for many years now and have never had any issues with it, its super reliable and high quality. I've also enjoyed excellent support from the customer service team so I highly recommend them!

18 November 2024
Unprompted review
Rated 5 out of 5 stars

I wanted to make a couple of CDs for my…

I wanted to make a couple of CDs for my Dad who has dementia and Alzheimer's. This software allowed me to do just that. First cd worked great, for the second I had to clear the cache in Spotify settings and restart the computer but then it worked fine again. When it came to cancelling my subscription, I had excellent service from the help desk who responded very quickly. I couldn't be happier and it's great to see Dad singing and moving his feet to the music. He can't remember what he did yesterday, but remembers the words to songs from the 50s 🙂

20 October 2024
Unprompted review
Rated 5 out of 5 stars

Great support

I recently had an outstanding experience with AudFree's customer support team. They promptly assisted me in canceling my account and ensured the process was seamless and efficient. I truly appreciate their professionalism and quick response. I highly recommend AudFree for their excellent customer service and user-friendly approach.

Thank you again for your support!

17 September 2024
Unprompted review
Rated 5 out of 5 stars

Did not work on new computer

Did not work on new computer. Even on sunday Mila fixed the prob and now audfreetidal works PERFECT !!
Very good stuff and very fast and kind customer service!

15 September 2024
Unprompted review
Rated 5 out of 5 stars

Fast and good support

Fast and good support
I had a problem with the licence on a new PC.
The problem was solved by the support-team very fast

10 September 2024
Unprompted review
Rated 5 out of 5 stars

Great piece of software that works well…

Great piece of software that works well out of the box.
I chose it over others because the sound quality is higher with up to 192khz/ 24 bits. The files at that option are large but the quality is very high.

I was using Tidal GUI but with changes at Tidal that no longer works - so I moved to Audfree and bought the full software rather than the hassle of having a monthly fee.
They say its for life - well we will see how long that actually is, but if it gets past 6 months then its saving me money after that.

13 August 2024
Unprompted review
Rated 5 out of 5 stars

Very easy to use follow the 1-2-3 and it works

Very easy to follow the 1-2-3 how to do it, and it just worked, no errors or issues. I did read the tips to understand what the icons do. I really liked AudFree (Windows 10) and it was for a specific need to convert many DRM audio files. Over a day or so.

Canceling my subscription was easy and quick!

I am so happy that I will purchase this again in the future if I have a similar need!

29 June 2024
Unprompted review
Rated 5 out of 5 stars

Excellent product

Excellent product, continuous improvements over the several years I've been using it. Support is quick to reply and very helpful. Highly recommended!

1 July 2024
Unprompted review

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