Audi Reviews 8,881

We agreed for a delivery on 1st of November due to technical reasons it was changed to 5th of November.
When we went on 5th for car pickup the car was not there and ordered to be delivered. This was due some internal staff miscommunication. Hence we were just send home with no car. After two days we got the call that the car is ready in a day so we can pick it up but as we had no time anymore we got the car delivered at our home address.
The introduction was sufficient but the Audi connect and app could not be set. And still the car is unable to connect to my profile. Waiting still for contact from service.

Fantastic experience today ordering my new A3 at wakefield audi. Great customer service from James Johnson answered all my questions nothing was too much trouble! Pleasure doing business.

Purchased a q3 from Cheltenham Audi. We had the pleasure of being dealt with by Katie watterson who was so helpful, lovely & professional. The whole team went above and beyond to feel welcome from the very start till we received our car. Highly recommend.

After a month or so trying to get hold on the hotline in Denmark, I got through and my problem is solved. Spite the wide opening hours time slot, it was difficult to get through. ONE has to learn how to use the hotline. once you go through all the yagi-yagi of data privacy and question if you want to give your opinion (not the right when you are already p-off)- You get to choose between the next available assistant or the engaged assistant. if you choose the fist and lucky enough you get auto-played music, if you choose the second option, you miss the line and asked to call later. There is also a call option, you need to give your name, tel. number and the object of the inquiry, they never call. You got to insist if you want you case solved. Once you get someone on the line, the good dialogue starts, which helps forget the hustle you've been through. Now my problem is solved, and I am happy.

My issue regards the assistance to My-audi connect. I am in Denmark, but have contacted just by chance Audi USA, asking to send screen shots, an an explanation of the issue, I did, the response came right away, asking my to contact digitalsupport.dk-at-audi.de. I I did now it has been 2 week since I received the autoreply... I sent a reminder still ´waiting. How people are paid to a job, got paid but the job is not done, this is prejudicial to the Audi brand. A brand avert Audi employee must care off, sad really....

Simply the best. It's my Second Q2 and smooth transaction and great sales rep and staff at the dealership. Love the drive and feel nice and safe in a great car

Just had my car serviced at Audi Tetbury and wanted to make you aware of what a fantastic customer Service experience I had. There was a slight mix up with me waiting for my car this was immediately overcome by Paige who was so helpful and courteous I’ve only had my car looked after by Audi Tetbury for a few months but I have to say all my experiences have been extremely positive!!

Took my car for a service as was quoted a stupid price going private, Audi exceeded expectations and I’m super happy

Will be back!!

Great and quick service

Love my 2021 Audi RS7 no regrets best car I've driven

I am delighted with the level of service provided by Audi Basingstoke. My requirement was managed by Tom in Service and Don, the driver who collected our vehicle from home for repairs, a big appreciation to both of them for demonstrating great professionalism. A big thank you to Alan Davies, Head of Business, for patiently looking into my concerns and making sure this was reserved immediately. I sincerely appreciate their gracious customer service, and the level of detail and accountability they have shown, as this has made a big difference in me purchasing my next vehicle with you.
Finally Big thank you goes to Matthew Davies for providing a fabulous service from start to finish when purchasing my wife's Q5 a few weeks ago.
Regards
Jerry

Went to buy a Audi a5 coupe from The Hyde approved used, the car was priced at £19850, everything was going fine all details taken car was ready for test drive, pictures of my own car taken for a valuation, was in the dealerships for around 30mins, this was going to be a cash buy, then the salesperson comes back to me and said the price on the car is wrong, and it should be £22999, just changed the price while I was in the dealership apparently human error, I think they get you into the dealership by pricing it low get you excited and then hit you with something like this hoping because you like the car they can get an extra few thousand of pounds from you, thought better of Audi this is a not what Audi is about or is it. They can’t treat customers like that. Even if it is human error they have it on there website and auto trader at a price then they should honour it it’s only fair. Don’t go to Audi hyde they will rip you off.

Best work you’ll find it at Audi!

In July 2024, I sold my Audi Q5 bought in 2015 in Abu Dhabi. I had numerous technhical breakdowns during these years but worst of all, it was the customer experience at Nabooda Auto in Dubai. Unwilling to accept repairs under warranty (altho promised for 5 years) for static parts e.g. coolant water tank, stench in the cabin emanating from the engine space, etc. Altho I wrote to Audi HQ in Germany, they nonchalantly referred me to their equally lacklustre authorized agent in Dubai - Nabooda Auto. My complaint was escalated to the CEO of Nabooda who demanded I meet him in person & when I did, he insulted me. When looking for a new car, I did not even bother exploring an AUDI as once bitten, twice shy.

God behandling, og hurtig service tid.

Audi My love! Respect!