Audien worked with me diligently as I started in the hearing aid world. I bought the Atom One, learned a lot, and through an online meeting and phone calls with a personalized service rep (Carlo aka... See more
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Review summary
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I've worked with both Carlo and Allan over customer service and they were absolutely delightful to work with. Even though the hearing aids didn't work out the way we had hoped, they were very patient... See more
Company replied
Great meeting! Charissa was on time and was very patient and knowledgeable while walking me through the presentation. She answered my questions clearly and was helpful with changing the ear dome size... See more
Company replied
Rachell was able to review the information I provided and appears to have addressed the issues. She stated I would receive confirmation regarding my refund within 2 days. I was unaware that I would... See more
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Company details
About Audien Hearing
Written by the company
Audien Hearing sells rechargeable hearing aids online at the most affordable prices on the market.
START HEARING NOW
VIEW SUPPORT MATERIAL
Audien Hearing
Written by the company
- Hearing For Everyone® Starting at $98/Pair
- Audien Hearing is proud to offer the most affordable hearing devices on the market, with our best-selling Atom Series starting at only $98/pair. Audien offers customers a 45 day money back guarantee on all purchases, plus a 1 year warranty and lifetime support.
Our Satisfaction Guarantee
Try It Risk Free 45 Days - "Love It" Or Your Money Back!
At Audien, we're proud to provide our customers a 45 day money back guarantee on all purchases. There shouldn't be any pressure to try a new pair of hearing aids... and with us, there isn't any! Order any hearing aid risk free and if you don't love it, send it back for a full refund.
Contact info
7350 E Evans Rd Bldg B, 85260, Scottsdale, United States
- (205) 255-1112
- support@audienhearing.com
- audienhearing.com
4.6
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Audien Hearing
Hello Leopoldo,
It means a lot to know that our representative gave you the time and attention you needed. Patience can make a big difference, especially when working through questions or concerns, and we are glad you felt genuinely supported.
We will be happy to pass along your kind words. Thank you for choosing Audien Hearing!
Warm regards,
Specialized Care Team
Audien Hearing
ALLLAN WAS GREAT
31 August 2026
Unprompted review
Reply from Audien Hearing
Hello Peter,
Allan will be glad to know he made such a strong impression! We are proud to have him on our team and appreciate you taking a moment to recognize his great service.
We hope to continue giving you experiences worth five stars!
Warm regards,
Specialized Care Team
Audien Hearing
great service.trouble shot and the…
great service.trouble shot and the service guy was very helpful
31 August 2026
Unprompted review
Reply from Audien Hearing
Hello Ted,
It is great to know the troubleshooting went smoothly and that our representative was able to guide you through the issue with ease. Having someone patient and helpful on the other end of the line can make all the difference.
We appreciate you recognizing the service you received and are glad we could help!
Warm regards,
Specialized Care Team
Audien Hearing
I purchased the hearing aid
I purchased the hearing aid one month ago. Hearing aids have been wonderful. No screeching, never have to adjust.
30 August 2026
Unprompted review
Reply from Audien Hearing
Hello Joan,
That is fantastic to hear! We are especially happy that your hearing aids have been comfortable and reliable during your first month, without the screeching or constant adjustments. Finding a device that fits naturally into your daily routine can make such a difference.
We hope they continue to serve you well and bring many enjoyable listening moments ahead!
Warm regards,
Specialized Care Team
Audien Hearing
Excellent Customer Service
Excellent help from Customer Service. Patient in helping me get things straight. Response times were very timely.
30 August 2026
Unprompted review
Reply from Audien Hearing
Hello Richard,
Knowing our team was able to give you the time and attention needed to get everything sorted out is wonderful to hear. Prompt responses and patient guidance can make a big difference, and we are pleased that both stood out during your experience.
Your kind words are greatly valued. Thank you for choosing Audien Hearing!
Warm regards,
Specialized Care Team
Audien Hearing
I am so frustrated with this company
I am so frustrated with this company! The first set of hearing aids did not work for me. I agreed to return those and try a different pair. No problems so far.
I let them know that the second pair was not right for me. I wanted to return then and get a refund from my original purchase.
It took about 2 months for them to "approve" a refund for the full amount. (Hearing aids, accessories, and additional coverage). A month later I am still waiting on my refund. This is just ridiculous. If you stand by your product, then getting a refund should not take 3 months.
How long do I wait before I look for legal assistance?
28 August 2026
Unprompted review
Reply from Audien Hearing
Hi Becca,
Thank you for taking the time to share your experience. We understand your frustration, especially after completing the return process and still waiting for your refund. We appreciate you bringing this to our attention and allowing us to look into what may be causing the delay.
We would like the opportunity to review your order and account history in more detail to understand the status of your refund better. Please share your order number or confirm your details through this platform, and a member of our Specialized Care Team will reach out to assist you with the next steps and provide an update regarding your refund.
Thank you again for your patience. We understand how important it is to have clarity on the status of your refund, and we look forward to helping you further.
Warm regards,
Specialized Care Team
Audien Hearing
Solved the problem
28 August 2026
Unprompted review
Reply from Audien Hearing
Hello Jeanette,
We are glad your concern was successfully resolved and that you received the assistance you needed. Getting things back on track is what matters most, and we appreciate you taking a moment to recognize the support you received.
Warm regards,
Specialized Care Team
Audien Hearing
All my questions were answered quickly…
All my questions were answered quickly according to my level of understanding. Rachel was polite and didn’t make me feel dumb! The solution to my problem was simple and she helped make it so.
28 August 2026
Unprompted review
Reply from Audien Hearing
Hi Linda,
We are especially happy to hear that Rachel made you feel comfortable asking questions and explained everything at a level that worked for you. There is never a wrong question when it comes to understanding your hearing aids, and you should always feel respected and confident when seeking help.
It is wonderful that what initially seemed like a problem turned out to have a simple solution, and that Rachel helped make the process feel easy rather than overwhelming. Your kind words about her patience and respectful approach are truly meaningful, and we will be sure she receives the recognition she deserves.
Warm regards,
Specialized Care Team
Audien Hearing
Great help thanks
28 August 2026
Unprompted review
Reply from Audien Hearing
Hi Ralph,
We are happy to know you received the help you needed and that your experience was a positive one. Even a simple concern can feel much easier when you have someone ready to listen and provide the right guidance.
We appreciate you taking a moment to share your feedback. Your kind words are a wonderful encouragement to our team and the people who assist our customers every day.
Warm regards,
Specialized Care Team
Audien Hearing
Reply from Audien Hearing
Hi Adam,
We are glad to hear your onboarding call got things started on the right foot. A good introduction to your hearing aids can make it much easier to feel comfortable and confident as you begin using them.
Your recommendation is a wonderful compliment, and we appreciate you sharing such positive feedback about your experience. We hope you continue to have a smooth and enjoyable experience with your hearing aids.
Warm regards,
Specialized Care Team
Audien Hearing
Carlo did an excellent job of helping…
Carlo did an excellent job of helping me get the correct hearing aids as well as helping me to set them up. He was very pleasant to work with.
26 August 2026
Unprompted review
Reply from Audien Hearing
Hi Larry,
Getting the right hearing aids is an important first step, and we are so pleased that Carlo was able to help you find the correct option and then guide you through getting everything set up. Having that support from choosing the device through the initial setup can make the whole experience feel much more manageable.
We are also happy to hear that Carlo was pleasant to work with. Your feedback shows that his knowledge and friendly approach made a real difference, and we truly appreciate you taking the time to recognize the care he provided.
Warm regards,
Specialized Care Team
Audien Hearing
I was helped by two customer service…
I was helped by two customer service agents, and both of them were excellent. Alan helped me at the final resolution. They seemed more concerned about me than anything else, though they did diligently search through the issues with me. And when I finally decided to return the item, they helped me with that. I appreciate their professionalism and I would do business with Audien Hearing again.
26 August 2026
Unprompted review
Reply from Audien Hearing
Hi John,
We are truly glad to hear that both members of our team made you feel supported throughout your experience. Even when the final decision is to return a product, you should still feel that your concerns are being taken seriously and that someone is willing to work through the details with you. We are pleased that our team took that approach from the troubleshooting process through your return.
It is especially meaningful to hear that you felt they were genuinely concerned about you rather than simply focused on the transaction. Your recognition of their diligence and professionalism means a great deal, and knowing that you would consider doing business with Audien Hearing again is a wonderful compliment.
Warm regards,
Specialized Care Team
Audien Hearing
Ro was great
Ro did a wonderful job in listening to the problem and getting it resolved quickly and pleasantly.
The 2 other individuals I had spoken with failed to understand the problem and then suggested I pay for the return or trade up to the hearing aid suggested on your "trade-in" screen receiving less credit than what I paid and paying more for the next level item.
26 August 2026
Unprompted review
Reply from Audien Hearing
Hi Philip,
We are very glad Ro took the time to truly listen to what was happening and was able to get the issue resolved quickly. We understand how frustrating it can be when you have already explained a problem and feel that the concern has not been fully understood. Having someone stop, listen carefully, and focus on the actual issue can make a tremendous difference.
We also appreciate you being candid about your earlier interactions. Your feedback helps us recognize how important it is to provide clear, consistent guidance and make sure customers understand their options before any decision is made. We are especially pleased that Ro was able to turn the experience around and leave you feeling better supported.
Warm regards,
Specialized Care Team
Audien Hearing
Ro was amazing and extremely helpful
Ro was amazing and extremely helpful. Extremely patient & thorough in answering all my questions and concerns.
26 August 2026
Unprompted review
Reply from Audien Hearing
Hi Jon,
It is wonderful to hear that Ro gave you the kind of support that made you feel truly heard. With several questions and concerns to go through, having someone who remains patient and takes the time to explain things thoroughly can make all the difference.
We especially appreciate you highlighting her patience and attention to detail. Calling Ro amazing and extremely helpful is a fantastic compliment, and we are glad her approach made your experience such a positive one.
Warm regards,
Specialized Care Team
Audien Hearing
Excellent support
Handled the situation flawlessly and provided a low cost solution!
26 August 2026
Unprompted review
Reply from Audien Hearing
Hi Scott,
We are thrilled to hear that your concern was handled smoothly and that our team was able to find a solution that worked well for you without adding unnecessary expense. Finding a practical and affordable option is just as important as resolving the issue itself.
Your feedback means a lot to us, especially knowing that you felt the situation was handled flawlessly. We are glad we could make the experience simple and worthwhile for you.
Warm regards,
Specialized Care Team
Audien Hearing
With your help I was able to reset the…
With your help I was able to reset the device in no time.
25 August 2026
Unprompted review
Reply from Audien Hearing
Hello Joe,
Sometimes a quick reset is all it takes! We are happy our guidance helped you get the device reset and working again without a lengthy process. Thank you for letting us know how smoothly everything went.
We appreciate you choosing Audien Hearing!
Warm regards,
Specialized Care Team
Audien Hearing
Allan was very professional and…
Allan was very professional and courteous helping me with my reorder of a lost hearing aid.
Thank u Allan
25 August 2026
Unprompted review
Reply from Audien Hearing
Hello Marc,
Losing a hearing aid can be a real inconvenience, so we are glad Allan made the reorder process easier for you. His professional and courteous approach clearly made a difference.
We will be happy to pass your thanks along to Allan. We appreciate you taking the time to recognize his support!
Warm regards,
Specialized Care Team
Audien Hearing
Reply from Audien Hearing
Hello Andre,
That is exactly the kind of support we want to provide, careful attention, a respectful approach, and a solution that gets the job done. We are glad your concern was handled from start to finish without any unnecessary hassle.
Thanks for recognizing the quality of service you received!
Warm regards,
Specialized Care Team
Audien Hearing
Answered my questions and helped…
Answered my questions and helped trouble shoot.
Allen did an exceptional job,
25 August 2026
Unprompted review
Reply from Audien Hearing
Hello Stephanie,
It is great to know Allen was able to do more than simply answer your questions, he helped work through the troubleshooting and get you on the right track. His exceptional effort clearly made a difference, and we are happy to see him recognized for it.
We will be sure to share your kind words with Allen!
Warm regards,
Specialized Care Team
Audien Hearing
Service was great!
25 August 2026
Unprompted review
Reply from Audien Hearing
Hello Michele,
A simple “service was great” is always wonderful to see! We are happy our team left you with a positive impression and appreciate you taking a moment to let us know.
Thanks for choosing Audien Hearing, we are glad to have you with us!
Warm regards,
Specialized Care Team
Audien Hearing
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