Although we arrived well before our specified time we didn' t wait long. Our options were explained in detail and all our questions patiently answered. We would appreciate a mail confirming the opt... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Hidden Hearing are absolutely fantastic. My partner and I visit Ros once or twice a year for a hearing test and wax removal. As keen scuba and free divers, ear health is really important to us, and Ro... See more
Today’s visit to the ear care clinic exceeded all my expectations. A big thank you to the receptionist for finding an appointment so quickly — it truly meant a lot. And a very special thank you t... See more
First class experience. The whole process from the consultation, through to fitting my new hearing aids was excellent. Nothing was rushed and everything was explained to make sure I felt comfortable a... See more
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
Very good service
Very good hearing test .Tim was very helpful but having done some research i find the price to high for me .

Reply from Audika - Bournemouth 101 Poole Road
Westbourne jessica
Went in for annual wax removal and Jessica was amazing helpful and polite no fuss or anything can’t recommend enough
Amazing service
This. Company looks after everybody equally. Collection from home to their premises. Uncrowded premises. After hearing tests, etc. a taxi back home using a quality company.
Good old fashioned all round service.
Hearing is believing!
A chance conversation with a friend recommended Hidden Hearing in Westbourne nr Bournemouth having heard about how the latest hearing aids could help both hearing and also help with tinnitus. My husband is an engineer and very sceptical of such claims but nevertheless agreed to an appointment. The test clearly showed his loss of hearing especially in the higher frequency range. The treble on the soundbar was always on high so this was no surprise to me.
Paul and Victoria were great in explaining how hearing aids could lessen the impact of tinnitus through vastly improving the hearing range. The improvement in his hearing was instant however the tinnitus reduction took a few weeks as the brain adjusts to hearing frequencies not heard for years.
It's been six months and we have found the aftercare superb and the no interest six months to pay helpful.
Hidden Hearing wasn't the only place we visited before deciding who to decide on purchasing from but so pleased we chose HH.
Trevor and Ann
Brought my father here to sort his…
Brought my father here to sort his hearing. Turns out he was 50% deaf. They were super helpful and they sorted it perfectly. Highly recommend paul and victoria. They have been amazing.
Went this week for my annual check up…
Went this week for my annual check up at Westbourne and the service was excellent. Victoria was very professional and answered all of my questions. Added the Music feature to my Hearing Aids and that was really worth doing.
I findHidden Hearing a very professional company and would recommend them. Bill
Good efficient and friendly staff
Made me feel comfortable before conducting my annual hearing. Checkup
Pleasant receptionists
Pleasant receptionists, audiologists seem reluctant to check ears for wax even when I have prompted?
Also difficulty with optional 'ear grip' but no guidance?

Reply from Audika - Bournemouth 101 Poole Road
Jessica was exceptional
Jessica was exceptional, she has always been friendly, knowledgeable and focused on getting the right outcome for my hearing needs. Very comforting to have her as my point of contact.
Jessica was exceptional
Jessica was exceptional, she has always been friendly, knowledgeable and focused on getting the right outcome for my hearing needs. Very comforting to have her as my point of contact.
Paul was excellent with his in depth…
Paul was excellent with his in depth knowledge, attention to details, extremely helpful and kind
Hearing consultation Ringwood
I had consultation about my hearing which I was assured was free and no obligation. The audiologist wore a face mask (good) but it was absolutely filthy (bad!).
He fitted me with hearing aids ( didn't ask for this but OK). At the end I told him I wanted to think before committing to a £5000 outlay ( who wouldn't?). He became very shirty and pressed me hard to buy.
The whole consultation was simply a high pressure sales pitch and quite unpleasant when i didn't buy.

Reply from Audika - Bournemouth 101 Poole Road
Professional and good! service
Professional and good service, nothing was too much trouble. Good advice given and aids are just perfect, and so comfortable! Hearing and fitting excellent, further follow up appointment made pto make sure all is still good !
Thank you so much !
Excellent service from the professionals at hidden hearing
Excellent service from the professionals at hidden hearing In Westbourne. I have been hiding my hearing loss for far too long until I booked appointment with hidden hearing. The consultation was first class and very informative, the fitting of the hearing aids was excellent, now I can hear things that I never could. If you have problems with your hearing don’t delay it book appointment with hidden hearing, first class.
Excellent new hearing aid
I attended two appointments to sort out a new hearing aid. The first one was where all the testing took place and second was to fine tune the device. Both appointments went well and I now have much improved hearing.
It is early days but so far it's good.
My new Hearing Aid
Delighted with the whole experience. Throughout the staff were professional and charming. My new hearing aid is a vast improvement on my old National Health one in all respects. Amazing difference!! I don't have to ask people to repeat themselves any more !!!
Good follow up service
I had a second follow up on 1st March at the Westbourne branch of Hidden Hearing following the issue of my hearing aids a month earlier. Victoria was excellent in her professional, but friendly manner and gave me very good help in adjusting to the new experience of wearing hearing aids. I feel lucky to have such a good service so local to me.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







